Out Of This World Plumbing - Ottawa

After the Ottawa tornado, we had a problem with a broken toilet which was replaced and installed. The toilet was faulty and so Out of This World Home Services tried to get hold of someone at Kohler to have it replaced under warranty. Throughout this process, they emailed me updates, mailed me an appreciation card and stayed on it until our plumber Craig had to get on to head office to advocate for us. And he succeeded after numerous attempts, cut off calls and runaround. He persevered and fought for us. They are incredible to deal with! I highly recommend them!

Crispin was professional, knowledgeable, and friendly. He explained the work needed, and accomplished it efficiently.
I really appreciated the care he took with Covid protocols, and with the plumbing.
Thank you!

Had problem with old bathtub and found Out of this World through HomeStars. They responded promptly and coordinated a site visit to check. Their diagnosis was water ingress between the original tub and previously installed liner, and they recommended a suitable solution without major repair costs. I am thoroughly satisfied with their work.

My 2 cats, Jake and Elwood, got into my small jewelry tray. One earring and a bracelet went down the bathroom sink drain. We got the elbow off and retrieved the items. The elbow didn’t want to tighten back up. I called and they came within an hour. Fixed the problem and did a quick inspection of all the other pipes in the house. The two employees were so professional and extremely knowledgeable. They were cautious about the COVID and took all the right precautions. I HIGHLY recommend this company.

Great experience with Trevor and the team from Out of this World Home Services having all of my toilets replaced. Fast and friendly service with no mess and all the old toilets removed. Highly recommend them! Alixe in Nepean

Called to fix leaking piping under the sink and what seemed to be a clogged drain pipe. The office was very helpful and courteous. They had someone come the next day (!!!!), and texted me when he was on the way. They even included a bio. Trevor was great; friendly and professional, and was careful to take COVID precautions. I appreciated that he offered a range of options at different price points and verified with me before proceeding. Two hours later and everything works like a charm. Thank you! I will recommend.

The hot water connection under my kitchen sink suddenly gave way, leading to a Niagara Falls-like deluge from the kitchen and into the basement. Out of this World’s Chris was here within 1.5 hours of my initial call, and quickly got to work. Within an hour, the problem was fixed, he had thrown in a complimentary check of all other sources of water, and was gone. All done with efficiency, good humour, and professionalism.

BOTTOM LINE: SHOP AROUND.

Unfortunately, I went with this company for a couple plumbing jobs based on the outstanding reviews on here. What did I learn about this company:
- Highest prices around.
- Say they will contact someone to see if they can find parts but the minute they leave, they disappear.
- Charge full price even when they cannot resolve the issue and are out in 10 minutes.
- Errors on estimates and invoices (or forget to send any at all).
- Not the best responsiveness
- Will do the bare minimum

Nice people, their vehicles are shiny? That's about it. I wont be using them again.

I've used Out of this World plumbing for years (they've rebranded since I started using them!) and they've always gone the extra mile. They're always clean, efficient, professional, friendly, and just simply excellent.

I sing their praises to anyone who will listen!

Gary is awesome to work with. He is very polite and customer oriented. He went all the way to check other possible causes of the water leak. He gives recommendations which I find helpful.

I would hire him again.