Canada's Restoration Services

Review for Canada restorations.

I had a water problem in my basement and discovered there was a fair bit of mold so I contacted Canada Restorations to (1) identify the source and (2) rid my basement of the mold problem.  For (1), I have to give them a 0/10 as they failed to identify the source.  For (2), I struggle on the rating, but I guess I would give them a ~6/10 as there was good and bad.  I was very surprised with my experience after seeing so many 10/10 reviews on Homestar which led me to choose this company.  I was under the impression that this company was the best choice to identify and repair my water damaged basement.

For the mold removal, the small area in the basement they sealed off and treated was done immaculately and quickly.  My main issue was outside that area.  They repeatedly reassured me that the rest of my basement was fine, as they fogged the entire basement multiple times, but I ended up uncovering much more mold in another nearby room that they suggested was not an issue since I had a dehumidifier running in that room.   When they first came with their infrared cameras, they did spot moisture in the walls there, but given the we're the experts, I followed their advice and did not treat the other room.  I decided to pull up some flooring to let the area dry out and discovered mold on the flooring and later a lot on the wall behind the baseboard.  As this was a relatively newly basement, this was all due to the same problem.   I discovered the problem after I had paid them already, and my email with evidence fell to deaf ears.  Prior to giving them my business, every one of my emails was responded to very quickly, which impressed me...clearly, after they are paid and on their way that's a different story.  In the end, I took care of the other area myself as I never heard back from them and I am sure they would argue it was not part of their work plan, but it left a very bad taste that these guys did not take care of the problem.

The even bigger issue was that they failed to identify the source of the water damage problem.  After they finished the job I was very surprised that they had ripped up my walls and part of the ceiling, but did not have a cause identified.  They did send someone back to find the cause.  They were poking around at some temperature deltas in the walls and eventually sounded very convinced I had an insulation problem in an exterior wall that was causing the problem.  They claimed this (condensation from insullation) was 100% the problem and said they would have their reconstruction group give me a call (never called by the way) to fix up the basement.  Being skeptical of this diagnosis, I expressed my concern to my main contact, but I did not push this as I needed another opinion before closed up my basement.   To make a long story short, I had an insulation expert come and they quickly looked at the water stain marks and said the water clearly did not come from the external wall and suggested the insulation was fine.  I  had another trusted contractor come, who quickly identified the source of the problem being associated with the basement shower in the middle of all the affected areas.  This was not even mentioned by Canada Restoration folks.  There ended up being some cracking in the grouting under the step into the shower and all the water eventually came from there.  This took longer to identify, but our other contractor always answered my call and took good care of us as always.  I should have called them first but I really thought Canada Restorations would be the expert in water damage...I am not so sure, based on my experience.

We found mould in our attics, we had Canada's Restoration Services, to remove the mould and Insta Insulation to remove and replace the insulation, was done quickly right on time, both companies were great. Thank you for your great service. Thank you Marat your service was outstanding!!!

I found mould in my attic, called Canada's Restoration, Marat was really help full with the whole project, Even though there was one little area that was missed out, The team came in the next day right away to remove it. Great services, Thank you Canada's Restoration.

I had mould on my carpet and baseboards due to a water damage incident in the past. I called Canada's Restoration Services, Marat came out, gave us a quick report and estimate, and scheduled the work quick. I will defiantly recommend them to everyone!!!

I recently completed a hard loft renovation with Josh and his team from Canada's Restoration services. I was more than pleased with the entire process and final results.

Work in my loft (1400SF hard loft downtown Toronto), included refinishing all the hardwood floors, demolition of a few non-structural partition walls, installation of pot lights and additional electrical, and rebuilding/patching a few drywall walls, new baseboards and painting.

Prior to the start of the project, I planned all the specs for the job and Josh was more than happy to work with my dimensioned drawings and very detailed requirements. Throughout the project, I was kept up to to date on progress and consulted on any needed deviation from plan.

All of the sub-contractors (flooring, electrical, paint, etc.) were excellent and were of very high quality and responsiveness.

Overall, what was most impressive, is that the job was completed as planned, on budget at a level of quality that exceed my very high expectations (I'm a designer and very picky) and even included a few small extras that came up during the project, with never any mention of additional delays or costs.

I would happily work with Josh and his team again and have already recommended them to several people.

Mold was found in our basement, we found Canada's Restoration Services on Home Stars. The reviews they received are very good and we can add this one as well. Services, price, punctuality was excellent. Highly recommended.

We have used Canada's Restoration Services a few times over the last few years and we are happy to recommend them for many reasons. We used them to remove Mold, they performed very well. since then they have helped us by getting us the right people in the right trades that we needed for our home. The customer service is very high rated and rightly so.

We usualy deal with Marat - the Ops manager

Our bathroom fan was venting in the attic. It caused mold. We had a few people out to suggest how to take care of it. Canada's Restoration Services took the time to explain, they said what and how it will be done, and they showed us a video. We hired them and they were very good. The problem was fixed and the job was done perfectly.