We used Hubbard to replace our 20+ year old roof, at the recommendation of others in the neighborhood. The initial contact with the company rep was instructive and reassuring. Subsequent communication of the timing and nature of activity was timely and accurate. The on-site crew of up to 6 guys were efficient and conscientious. It was a bit noisy during their activity, but, after all, they are ripping up the roof over your head. I interacted several times with the foreman and the crew, asking questions and making several minor requests. All were pleasant in response, and they tried to accommodate all my requests. And they invited me onto the roof to see what they had done. They clearly take pride in their work. I am very pleased with the appearance of their work. It hasn't been tested with any serious weather yet, but I am confident they will address any problems, if they arise.