I am very confused and saddened to see this review 3 years after the Move. On July 04, 2011 a viewing of Terry Whelan home occurred and the notes from that visit are still retained by us. We agreed to send a 5-Ton Truck to accommodate his Move at a Flat Rate. As per the viewing of the Furniture and Boxes to be Moved
the truck should have been 1/2 to 2/3 Full.
On September 15 we arrived to do the Move and there was far more Furniture and Boxes and Totes than were viewed on July 04, 2011. Certainly Terry was asked where all the extra items had come from and we were not happy with being mislead. He was presented the notes from the viewing. We spent an additional 4 hours loading and unloading due to the extra items and never charged him an extra dime even though we would have been within our legal and moral rights to do so. We honoured the Flat rate with no change and sucked up the extra wages. The Truck brought was a 5-Ton Truck which we had agreed upon and is virtually the largest size straight Truck you can bring and was fully loaded front to back, side to side and floor to ceiling with no dead spots and it was overweight. Below you will see a similar current Move from July of 2014 with a little longer distance but similar in that the items to be moved were greater than what was agreed and yet again we honoured the Flat Rate and did the Move.
From: wendelmania17@hotmail.com
To: your.action.movers@hotmail.com
Subject: Thank you so much for our Move
Victoria Harbour to Welland
Date: Mon, 7 Jul 2014 22:32:50 -0400
Dear Robert. This is just a quick note to say thank you so much for all you and your guys did for us on our recent move from Victoria Harbour to Welland, A special thank you also goes out to your assistants Shane and Al. Their work ethic and dedication to their jobs was very appreciated. We knew we were in good hands when you and your guys showed up and started wrapping up all our valuables. Great effort was taken in protecting the things that meant so much to us!
Mary and I also truly appreciated how you stood by your quoted price for the move even though we obviously underestimated how much stuff we actually had. Even after ascertaining that we were suppose to have only about 50 boxes and ended up having almost double that, you stood by your quote. It is because of your care of our belongings, and your attention to detail, as well as the honouring of your quote, that we will not hesitate to refer you to anyone we know that could benefit from your services.
Thank you so much.
Mary and Jeff Davis.
This would have been the type of review I would have expected from Terry 3 years ago. Please notice that there was no Damage on his Hardwood Floors and we have a signed document from Terry stating that "Services ordered were performed and Shipment was received in Good Condition".
We always answer all messages and there has never been any correspondence from Terry since his move in 2011 either by phone or email, this is the first.
Regarding Terry's comment that we sucked the "joy out of moving",
please read a comment from a move in August, 2014 below,
Subject: Re: Move-Toronto to London-August14, 2014
From: shatabdisr@gmail.com
Date: Thu, 14 Aug 2014 22:53:44 -0400
To: your.action.movers@hotmail.com
Hi Robert,
I cannot thank you enough for making my moving day such a successful one. You guys are so hardworking and dedicated! I am sorry that you had to do the long walk to the elevator and climb up all those staircases.
I am indebted to Your Action Movers for making my move from Toronto to London so smooth and wonderful. I was very nervous about this long move, but Robert was very kind to us. The crew arrived on time. They are exceptionally organized. They packed all of our delicate furniture, clothes and electronics with such great care. I was surprised by their speed of work. They loaded the truck very fast then reassembled all the furnitures perfectly. The fees were extremely reasonable. This company is reliable, honest and absolutely trustworthy. I am so pleased with my move and for any of my next moves,I would not choose any other company. I am not exaggerating at all when saying that my moving day has been relaxing and NOT STRESSFUL and all the credit goes to Your Action Movers.
I highly recommend Your Action Movers for any type of moves. If you want to have a smooth moving day without breaking your bank choose Your Action Mover!
Thank you Robert and your team! We will always be grateful to you.
Mitila and Diip :)
Please let me know if we can be of any help to you ever. I will definitely recommend your team to the people I know. Take care and all the best.
Best Regards,
Mitila Sinha
Sent from my iPhone
Yes, I am truly sad and confused by Terry's review 3 years after we did his move. He received a perfect move with no extra charge for his extra items.
Robert