Emailed in my situation with photos and had a response right away. Called in to discuss a few things and was immediately put through to a technician who could speak to the finer details. A service appointment was scheduled within a day or two. Technician Tony was fantastic. He called ahead to confirm his expected arrival, and was extremely professional from start to finish. I was ready to start drilling holes in walls, but Tony advised a better approach that I would never have considered. With the threat of COVID, Pestend staff was well masked, and maintained an appropriate distance during their visit. If you have a pest issue that is weighing on your mind, or threatens the comfort of your home then I would not put off addressing it. The peace of mind from working with a professional outfit is definitely worth it. Thanks again Tony and Pestend.