From the moment we walked into the store we knew we were in good hands. Ulla gave us a lot of information about hardwood and it was clear she was very knowledgeable. There was no pressure whatsoever, but we felt that choosing California Hardwood was going to be a good decision. Ulla helped us understand what we needed to know, helped us choose the right wood, and was fine with us wishing to install it ourselves. She advised us to spend some time with Andrew (her husband) when he delivered the wood so that we could get some tips on how to do our first DIY hardwood floor job. Andrew was knowledgeable, patient and didn't rush us at all. We had lots of questions and he answered them all. And he was spot on with everything he told us. Our floor looks fabulous - you would never know it was a DIY job. I would buy from California Hardwood again, and I don't think I would even bother to shop around!