Ottawa Design And Build

When Jeff came to give his estimate he was very clear about the work he needed to do and what problems he might run into during the reno. Jeff was easy to discuss the project with and always helpful.

Our projects took a little more duration than expected, but overall we are very happy with the work, and believe Jeff and his team have added to the utility and value of our home.

Overall, we are happy with our bathroom renovation. We chose Jeff because when we asked for a quote he came to our house, not only gave us a quote but made recommendations about how best to proceed and suggested ways of making more use of the space available. And the design did turn out very nicely and we are happy we went with his suggestions.

There were some problems with our shower after installation. I think they were due to the shower we had purchased and not Jeff's team. He did come back multiple times until the problem was solved, even though the last couple visits were after we had paid him. Warranties are not always honoured in this business I know, but he did and there was no question he was committed to resolving the issue. It was just frustrating at the time and it felt like it took a long time to resolve - but his customer service around the issue was better than many contractors I have heard about and like I said, I don't think it was his fault that we had the problems in the first place. Everything was resolved 4 months ago or so and we have had no issues since, so overall it was a success.

Everything looks great and he and his team completed things top to bottom - ceiling, floor, drywall, paint, vanity assembly, etc. We are happy with how it looks and works.

Jeff and his team did some work on the exterior of our house in November 2012, including repairing window surrounds, replacing a header and some truss work. Jeff understands that it isn’t convenient having work done on your home and he does his best to accommodate your schedule and your wishes. Additionally, Jeff and his employees were always courteous and neat throughout.
Another important point to note – we had two other contractors come give us quotes on the job beforehand.
Not only was Jeff the nicest and clear about the work to be done, but he also came in at 1/3 of the cost of the previous quotes.

We definitely had a pleasant experience with Jeff and plan on using him again in the spring to complete our basement.

We hired Thorman Reno to tear-down and redo a previously botched bathroom reno – just about everything had to be redone. He came highly recommended to us by our neighbours, and after seeing his work there we were glad to have him on board.

Finished ahead of schedule:
Jeff Thorman originally told us that the bathroom should be done in a week, certainly no more than 2. We were pleasantly surprised to have a fully functioning bathroom in 6 days. He sped the work up by bringing a blower fan to quickly dry the drywall mudding and he came in on the weekend to finish quickly. In addition, Jeff's work is warranted for 10 years. After Jeff was done and fully paid, there were some small paint touch-ups necessary and a member of Jeff's crew came in to do that without a hassle. Months after the bathroom was done, the caulking was peeling around the tub and turning pink, and Jeff came into to remove the caulking and re-do it.

Left our house clean at the end of each day:
Thorman Reno cleaned up every day. There was no mess left in our house. They used the appropriate floor covers, and I really liked that they made a little zipper door and had a blower fan to take out the dust when they were working on the dry wall. They taped down paper to the floor to protect it, and then used mats on top.

Great problem-solver:
Our bathroom is a small 5' x 8' space, so not a big space to get creative. We gave Jeff carte-blanche on the tiling in our tub surround though. As people who have no construction/renovation experience, we had no idea what to do with a window inside a tub – apparently neither did our first contractor (as his solution was unsightly and would have caused a water issue). Jeff's solution is both practical and aesthetically appealing. Jeff tiled the inside of the window and even made sure to slope the bottom edge of the window slightly so that the water drains out.

We'd hire Jeff again:
We have many more renovation projects in the future, including a major basement reno and a kitchen reno. Seeing as how we were already stung once by a bad contractor, my husband and I have decided that any future reno work will be handled by Jeff. Even if Jeff's price is higher than other contractors, he is well worth it for piece of mind. (When we got the quotes to re-do the bathroom, Jeff's price was in line with the other 3 quotes we got. However, we chose him because of the glowing recommendation by the neighbours).

I can't stress enough how impressed with Jeff we are. His experience shows in little things – like being able to tell just by walking into the bad bathroom that the floor wasn't level. We tested him, put a level on the floor and it was as he said without using tools – the floor bowled in the middle by a 1/4". At his suggestion, he put insulation around our acrylic bathtub. The result is that when we draw a bath in that tub, it stays warm, even an hour later. We consider Jeff our go-to guy about house stuff.

My wife (7 months pregnant at the time) and I wanted to completely renovate the main floor 3 pc bathroom before our child was born. After quoting with a couple other companaies we decided to go with Thorman Reno because of their previous work that we saw online, professionalism and ability to bring forth reccomendations that would work with what our needs were (i.e adding in a dust free environment during the process. This was worth every penny as I wanted to ensure the dust and post clean up would be minimal with a baby on the way)

Jeff and his crew were helpful, professional and punctual from the start and throughout the process (finished on time). Price was in line with other quotes,however, the workmanship, professionalism, warranty and expertise is what set him apart.

We are very happy with our bathroom. I would feel very comfortable having Jeff work on our house again and reccomend him to anyone.

I have a teenaged daughter who has a bedroom in the basement. I needed to makeover the existing outdated bath into something a modern, clean looking bathroom.

Jeff changed the existing floor tile, new paint and added a custom shower. And he picked all the colors...he has a great eye for that.

She loves it and I love it!!!!

Thanks Jeff -- couldn't do it without you!! Great quality work. Real nice crew too!