Northern Comfort Windows & Doors Ltd

Windows & Doors Installation & Service
Barrie ON L4N 9P6
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Kelly in Barrie
Kelly in Barrie
1 review Barrie, ON
0/10

6 months and job still not complete

I ordered all new windows/doors for my home JUNE 12/17 and as of today, DEC 12/17 the job is not completed, that is 6 months. The lack of pride in workmanship, the lack of communication and the lack of follow up is unacceptable. Only twice has this company taken the initiative to contact me directly; 1) to change my first installation date which was already beyond the anticipated install date and 2) to collect the balance owing even thought the job was not complete. I have had to arrange for their service department to come out to fix the lock on the door and reorder new glass due to manufacturing defect. I have had several representatives come from Northern Comfort to repair work that was done by the previous crew and they too could not believe the poor workmanship done.
Last Wednesday I emailed the GM, Sales Manage and my sales rep and I still to date have had no response.

Approximate cost of services:
$19,000.00
5 of 5 people found this review helpful.
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Company Response

Hi Kelly,

I'm sorry to hear about the delays in the orders and the lack of follow up. I will reach out to you within the next half hour, and have a solution.

Thank you,

Northern Comfort