Worst company I have ever dealt with. The sales guy who came to our house will say anything for a sale. He assured us back in Aug that our garage door would be installed by mid Oct the latest. As I felt the time frame was too long and would never have chosen this company. Needless to say mid oct rolls around and no one has called us. Reached out to the company multiply times was given three different dates as to when the garage door would be in and told someone would call me. This never happened I had to continue to contact them and I was given excuse after excuse as they would tell me this was not their fault, this happens all the time. I finally get a date and time confirmed received a call the morning of to advise me that the bottom portion of my garage door was not weather striped. Spoke to the manager who was a joke he did nothing and again made excuses as to why it was not their fault. Finally had the garage door installed well after the 8 weeks promised on my contract. The door was installed with the incorrect window. Had to call and follow up again problem fixed? This company never took ownership for any of their errors or time delays. The only good thing I can say is the person who came to install the garage door was very nice and seemed to know what he was doing. Other then that I would never recommend this company and for the price I paid I expected better customer service.
- Approximate cost of services:
- $2,200.00
- Company Response
Hi there,
We are sorry to hear about your experience, and we would like to speak with you first thing in the morning when the office re opens. Can you call us at 705-733-9600 and ask for Gerry or David.
Thank you,
Northern Comfort.