Stormrider Roof Repairs

Skylight Installation & Repair
BC - Tel: 604.803.2808
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Reviews for Stormrider Roof Repairs

Average customer rating:
9.8 10 (62 reviews)

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drumsolo in Vancouver
drumsolo in Vancouver
1 review West Vancouver, BC
1/10

Flat roof repair

DO NOT PAY UNTIL YOU ARE SURE!!!!!!!!

I called the guy for a temporary fix on my flat roof.
The guy did the job and told me he is really confident on the fix but there is no guarantee on a 20 years old roof. OK! I paid him immediately because I believed in his words for the fix. 2 days later, rain came and the roof is leaking badly. I called him again asking for a recheck on the roof. The guy promised me to come back but never showed up…tried everything to get a hold of him again but he is purposely neglecting my calls. A week later, I used a different phone to call him. Wow, he picked up the phone “miracle”! Again, I was asking him to come back to check up the leak and he said he can only do that if he charges me full price again. The funny thing is he said he is receiving 15 job orders per day and he is too busy to worry about my well being.
The end result…I paid for the service in full…my roof is still leaking………there is no follow up on customer service after you paid.
Honestly, I am really disappointed for choosing this company for the job. Firstly, this company is entirely a one-man army. Secondly, there will be no follow up service after you’ve paid. Thirdly, MY ROOF IS STILL LEAKING!
If you are willing to risk for hiring this service, please make sure not to pay in full until you are fully satisfied!

Approximate cost of services:
$500.00
1 of 3 people found this review helpful.
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Company Response

Kingsley,
NO GUARANTEE is just that... NO GUARANTEE.
You called me to repair a roof leak, you did not know the condition of this roof. I drove from Richmond to your rental property in West Vancouver, checked out your old tar & gravel flat roof and informed you that the roof was in need of replacement and that i do not do new roofing, only repairs. So far this service was of no cost to you.
You then asked me if i could do a temporary repair because you were not going to do a new roof on your rental property at this time.
I explained that i could try to stop the leak but there was no guarantee that my repair would work and the cost was $500.
This was a chance you were willing to take, when most responsible landlord's would get another roofer to look at it.
This roof is leaking in an unheated carport, not even in the living area of the house.
When you called me and informed me that it was still leaking i replied that i could try and get over there but there is no guarantee on this type of repair and i was very busy with many other customers at that time because of very heavy rains.
In the following days you called many times demanding that i go fix your roof immediately. I would say borderline harassment, so i stopped answering your calls.
This seems like because you spent $500 that this is now your magic wand and you have me bent over a barrel, you are trying to shame me with a bad review instead of dealing with your problem and paying for a new roof.
You state in your review that you understand that there is no guarantee with this repair.
I'm sorry that you are not happy and your roof still leaks.
I'm a career roofer since 1979 and i guarantee almost all of the repairs i do.
Yes, i'm a one man company.
There are still over 30 testimonial reviews written by very satisfied customers that contacted me through Homestars.
Thank you.
- Malcolm...(the guy)

etack from Vancouver
etack from Vancouver
2 reviews Surrey, BC
10/10

Roofing Repairs

I had Malcolm repair all my asphalt roof end caps. He completed the job the same week. He was honest and did not try and upsell me on more work. I feel I got value for the job he did.

Approximate cost of services:
$700.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your great review.
Stormrider Roof Repairs

Dave from Vancouver
Dave from Vancouver
1 review Burnaby, BC
10/10

Skylight replacement / roof repairs

Our house has a 15 year old ceramic tile roof, with 2 skylights, which were beginning to leak. We contacted Malcom and, after his inspection, he thoroughly explained the problem and recommended a solution, which was to replace the leaking skylights with better quality ones, add 2 additional roof vents (to better ventilate and cool house) and carry out some routine roof maintenance, which would prolong the life of our roof for another 15 years. Malcom proved to be extremely skilled in all aspects of our roof requirements and was a pleasure to work with.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your great review.
Stormrider Roof Repairs

mark from Vancouver
mark from Vancouver
2 reviews Vancouver, BC
10/10

concrete tile roof repairs & skylight replacement

Highly recommended on repair job. Does work as he promised & beyond. This type of craftsmanship is becoming extinct. I truly believe Malcom is an old school roofer & a true rare find".Concrete tile roof repairs & skylight replacement

Approximate cost of services:
$3,900.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your great review.
Stormrider Roof Repairs

Ray Duford from Richmond
Ray Duford from Richmond
1 review Richmond, BC
10/10

Roof

I had Malcolm do the job of replacing my roof and I could not have gotten a better and more professional job done. It still looks great after a number of years.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you Ray for your great review.
Stormrider Roof Repairs

Marcus from Vancouver
Marcus from Vancouver
2 reviews Vancouver, BC
10/10

Skylight replacement,attic vent install land much more!

I was looking for someone who had lots of experience with tile roof repairs and came across Stormrider Roof Repairs, after reading reviews and looking at the website and it's images I decided to give Malcolm a call , I was impressed immediately, he was very helpful and passionate about his trade and started off by looking up our house on google maps and the satellite image of our roof from his computer. I told Malcolm that I was looking to have the skylight replaced due to age, and was interested in having attic vents installed and lead installed over the joints on the ridge caps. Malcolm came by the house a day or two later and climbed up on the roof to come up with his recommendations and give us an estimate, I knew he was the right person for the job and gave him the green light to proceed. Malcolm was always giving me updates on the process (weather is always a factor in his line of work) and he went above and beyond to give our roof a clean bill of health including sourcing some very hard to find discontinued roof tiles (he even made sure I had some for the future repairs!) I would highly recommend him and we are completely satisfied with all of his hard work and enjoyed meeting him.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you Marcus for your great review.
Stormrider Roof Repairs

Iren C.
Iren C.
2 reviews Vancouver, BC
10/10

Skilight replacement

Our roof was leaking water from all parts. Malcom did an awesome job. He is a real professional. After he replaced the skylights and chimney caps we did not have a single droplet of water. Our attic has never been that dry. Thanks a lot! I would recommend Malcom anytime if you have roof problems. This guy is literally the best tile roofer in Vancouver.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you Iren for your great review.
Stormrider Roof Repairs

Janey from Delta
Janey from Delta
1 review Delta, BC
10/10

Leaky roof

Malcom was awesome! I had a leaky roof and the water was coming through the shower. We have a metal roof and the location of the leak was very difficult to find. Malcolm explained what he was doing and how he was trying to find the leak. Unfortunately it took 3 tries - but he didn't charge me extra for return trips, he lived up to his word that he would find the hole and repair it for the price quoted. He was prompt, courteous, diligent, and very clever. I would most definitely call Malcolm for any future roof leaks and highly recommend him to anyone needing roof repairs.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you Janey for the kind review and feedback.
Stormrider Roof Repairs

Lisa from Richmond
Lisa from Richmond
1 review Richmond, BC
10/10

Skylight

We had a leaking skylight and called Malcolm to help determine the reason. Malcolm was able to come the same day, explain what was happening and ultimately repair our skylight in a very timely manner. Malcolm was friendly, polite and very knowledgeable. I would happily recommend his service.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you Lisa for your great review.
Stormrider Roof Repairs

Jadeler from Burnaby
Jadeler from Burnaby
1 review Burnaby, BC
10/10

Roofing, Skylight

We were surprised to find our skylight leaking after coming back from vacation! I contacted Malcolm who came to inspect it and suggest the best way forward - by replacing the skylight and I agreed. He tarped the skylight so no further leaking would occur. It rained the entire week and one day, my skylight started leaking again due to the tarp got moved by wind and Malcolm came again to resolve the tarp. Im thankful for that.

Regarding the skylight, he was very knowledgeable and knew exactly what to do. My skylight was a true pain since it was nailed to the frame and drywalled inside the house. To make matters worst, it was also glued to the frame. Malcolm worked against all these obstacles and replaced my skylight with no issues. Im happy with his workmanship and would recommend him.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for your great review.
Stormrider Roof Repairs

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stormrider Roof Repairs

: STORMRIDER ROOF REPAIRS ---- Tel 604. 803. 2808. ---- Fully insured - Worksafe & Liability. Expert workmanship with very reasonable prices. ---- Over 20 years experience in all types of sloped roofing. ---- Asphalt Shingles - Cedar Shakes - Concrete Tiles. --- SKYLIGHT REPAIRS & INSTALLATIONS --- view photo ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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