Mr. Furnace

Rick came out to clean and check my furnace and install a new filter from the time he came in the door until the time he left, he was so professional and friendly. He took the time to explain the just right plan to me and said I don't have to worry about a thing. We will contact you in the soring to check the AC unit and again in the fall to check the furnace. Thank goodness for Randy's jingle over the years that when I needed a furnace and AC that jingle popped in my head. I encourage anyone to call Mr furnace today ??

Both installers were very professional and polite. At the end of the installation, everything is neater and cleaner than when they started. We are very pleased with the installation and appreciate the extra effort that was put in due to the configuration of the system. Thanks guys.

Through the entire process from my initial inquiry to the eventual installation of a new air conditioner and furnace in my house, I found everyone associated with Mr. Furnace to be extremely professional and helpful. Randy was very thorough in communicating the options available and took the time to answer any questions my wife or I had. C.J. and Everett installed both units over the course of two days. Both individuals were very friendly and hard workers!
I would strongly recommend Mr.Furnace.

From the original service call, to the Sales meeting, to the installation, everything was handle quickly, efficiently and professionally. Each representative who came to my home was friendly and knowledgeable. The installers were here over 12 hours, not wanting to leave until the job was done. It was fabulous service all around!

Furnace and AC replaced the next day, quick on time and as quoted.
Ryan and Kenny worked all day and got my new system up and running flawlessly.
If all their employees are as good as these two then they are A plus plus

My annual AC service was just completed - Kenny Holt was the technician -- just a quick note to say he was prompt, efficient and very pleasant - as well as non-intrusive -- good job !!!

Prior to selecting Mr Furnace I got an estimate from two other companies. The only salesperson that impressed us was Cory from Mr. Furnace. He was very thorough and was very knowledgeable about the heating and cooling industry. He did not pressure us and came back a few times. The technicians Ryan, Jay and Everet were prompt, professional and worked straight through the long hot day until 8:00 pm to make sure we could use our AC. They cleaned up very well and were thorough with informing us on the install and maintenance instructions. We were able to change our install date easily and the staff were very friendly and professional. The following day we had a question and Ryan responded promptly. It was a very positive experience dealing with Mr. Furnace.

Over the last 34 years, I have bought (for three different houses) five new furnaces, five new A/Cs, several water heaters, a HEPA Filter, a humidifier and several maintenance agreements from Randy Norton at Mr. Furnace. The most recent purchase was June 29th, 2016 i.e. furnace, A/C and tankless water heater. I feel well qualified to say that Randy Norton is the best in the business! I am delighted that he has returned to Mr. Furnace. I trust his wealth of knowledge and have never been disappointed in all the years I have done business with him. Over the last 34 years, I have never encountered a service person or staff person (a shoutout to Donna) from Mr. Furnace who was not courteous, efficient, and personable. Most recently, Tom and Jay installed a new furnace, A/C and tankless water heater over two days. They were very quietly efficient, very polite, very knowledgable and also very patience in teaching about the new equipment. Excellent overall and many thanks!

overall.

Called June 30th, 2016 to cancel my service.... june 5th, still waiting for it to be cancelled. Need to pay for the one time Mr Furnace came for a diagnosis even though I should be entitled to two maintenance per term as noted behind their contract...so really, that's not insurance. I was put on hold many times, I can't count and I asked for a copy of the cancellation via email and she said yes...sounds good right? When I asked if she had my email before I hung up, she didn't have it. Good grief....I wonder if I'll ever get this cancelled.

I had a great rep by the name of Kenny Holt service my A/C
I finally got an answer on how to fix my AC issue in my home. For I had the new furnace installed after having some home reno's 5 yrs ago. Unfortunately the man selling me the unit didn't do his homework and make sure I had sufficient space to install a cold air return on 2nd fl therefor my a\c doesn't keep my upstairs cool and I continue to use window units which was the reason I purchased the ac in the first place. So Now im looking at another expense to cool my upstairs. He suggested a ductless split. This could have been avoided had the man looked at my old unit and space and configured things properly. So I'm truly not happy with the company in general but give Kenny 5 stars. The company I give 3 stars for you more often than not cancel my booking and inconvenience me