Furnace King Home Services

Overall, Super experience dealing with Furnace King
1) Initial Consultation: Extremely thorough and professional. Sandip was a true gentleman. Arrived on time and provided a very detailed view of what was needed in our house, including the various rebates we were eligible for. He also gave a very detailed explanation of the setup process. As we were using Home Depot financing, he provided exact price (including the installment plan). Basically took all guesswork out.
2) Price: Extremely competitive for a high end product such as Trane. However, i had shopped around a bit and we were not far off on a price where both parties would be happy. Sandip made it happen.
3) Installation: Furnace King sent Mike to install our AC and Furnace. Overall, I was super impressed with the quality of the install and how professional they were around cleanliness. They took 8 hours + to finish the job and did not leave until everything was done. Everything worked perfectly.
4) After Sales Service: Same night as the install, Sandip followed up on our experience and if we had any issues. It feels nice to know that the company cares for the customer, even after work is done. There was a small hiccup on the wiring with the Ecobee 3 (that i thought), which they had agreed to install for me for free. In order to please me (the customer), they sent 2 technicians to ensure that it was installed correctly, which it was.

Overall, i cant say enough good things about the company. From the quality of the sales rep to the installation guys to the technicians, this has been an A++ experience. Now i can see why they are rated so highly.

Sales/initial visit: Experience was excellent, Sandip is very experienced and knowledgeable with 25 years in the industry and it shows. After an assessment of needs, he took the time to explain how both central air conditioner and furnace worked together and what optimal system would be. Issues for me were cooling of third floor and kitchen despite many windows and that there not be significant drop off as you went up each floor. I had not been intending to purchase a furnace, it was the fact that the blower on my furnace would not adequately support new A/C. It like the A/C was also 15 years old on its last legs and purchasing both furnace and A/C would result in significant savings rather than purchasing separately.
All employees are bonded. He had a binder of letters of satisfaction from customers – spoke volumes as you often don’t see this for job well done. Again, impressive and left me with very positive impression.

Home Depot/Financing – Having Furnace King as their authorized contractor/installer spoke volumes as Home Depot does its due diligence in selecting a local installer and the service, i.e. they are very selective. They want to ensure you as a customer are completely satisfied and this is reflected in the installer they choose. Professionalism and experience of Furnace King backed this up.

Deciding factors
1. 36 equal payments, 0% interest over 36 months on Home Depot card– Made financing easy
2. Professionalism, knowledge and expertise of Furnace King
3. Signed written Guarantee and warranty of 10 years on parts and labour (not often you see the latter)
4. Potential hydro (electricity) savings with purchase of high efficiency furnace and air conditioner. Again, very well explained.

Installation: Professional installation of air conditioner and furnace. Clean, placed drop cloths down in house and left it cleaner when they started. I did ask them to adjust blower fan so that third floor would be cool. Overall, very happy.

Initial experience: very unhappy as air conditioner did not work properly and failed to cool below 24 C. The following day, did not cool at all, house warm. Key factor I found in experience with a company is not how the company does when things go well, but rather how they respond when things go wrong. In this respect, Furnace King was excellent. Called Furnace King that the air conditioner was not cooling and they were there within 2 hours. I asked him a lot of questions on why the system wasn’t working and Mike was excellent. He quickly diagnosed that the condenser coil had frosted over and that this was a result of either low coolant and/or decreased air flow, although he suspected former. I found it hard to believe that a brand new system would not function. I assumed that once plugged in, it would automatically work. It turns out, not entirely true as it is dependent upon amount of coolant in the compressor, air flow and other settings. Yes system is brand new and compressor comes pre charged with coolant but that you need to adjust according to size and configuration of house. So yes indeed unfortunate, he did say this sometimes, although rarely, happens, as each house is different. Once condenser coil was dethawed, he added more coolant to the system as well as increase air flow of the furnace. He also helped balance system by adjusting more airflow to higher floors. As a result negligible difference between main floor and 2nd and 3rd floors. Needless to say, very happy that system is working properly.

Follow up: Superb. Sandip followed up quickly regarding questions, after install and after service call to modify/correct system. He really cares that the system is working to your satisfaction. Well done.

Overall, despite having initial difficulties with the central air conditioner, I believe it was a blessing in disguise as it allowed them to fine tune the system optimally. I would whole heartedly recommend Sandip and Furnace King as I discovered first hand they stand behind their product and work and work hard to ensure you are happy. Experienced and trained professionals who know what they are doing. My overall experience is excellent with a rating of 9/10. It would have easily been 10+ if the system had worked right out of the box. Customer Service and follow up were 10+

During the late May mini heat wave we experienced issues when we first turned on our 14yr old AC unit. With never having used a HVAC company since moving in 14 years ago, after some research on who to use, we reached out to Furnace King. They were extremely helpful and responsive, and did manage to patch up our unit.

We decided to go ahead and replace our builders-grade Carrier AC and furnace shortly after anyway. We chose Furnace King again not only because of our initial service experience, but also because of our meeting with Sandip. He was patient, knowledgeable, offered numerous options, and listened to our concerns when quoting the new system. There was zero pressure. We considered replacing just the AC unit, but went with both the AC and furnace (part of our previous AC issues were due to flow anyway and not just cooling). We chose the Trane XV95 furnace and XR16 AC.

The installation could not have gone better. Mike and John were a fabulous team. From start to finish, they were fantastic: drop clothes everywhere they walked; letting us know exactly what they were doing; removal of everything they replaced; not a single piece of garbage left afterwards; taking the time to ensure our flow issues were resolved on all levels of the house once the units were installed; and showing us everything they did and how to use and make the most of everything.

With so many HVAC companies to chose from, a fear of not knowing who to trust, and bad experiences you hear and read about all the time when it comes to service companies, I can say with absolute confidence we are so happy we chose Furnace King.

Thank you Furnace King. Keep up the great work.

Furnace King was recommended to us for our new AC unit (Trane XR16) install by Home Depot. As our sales person, Sandip explained what would be the best choice of AC unit for my family and was very thorough and professional. The Furnace King team did a great job with the install and Sandip responded to every concerns in a timely and efficient manner. Thank you Sandip for your attention to details and recommendation of an AC Unit that would keep my family comfortable for many hot summer days! Excellent service from start to end.

After meeting with a number of reputable companies, we selected Furnace King to install central air conditioning - for the first time - in our 150 year old house. In short, they were amazing. From the initial response to our email inquiry, all the way through to installation, everyone we spoke to at Furnace King was informative, kind and courteous. The HVAC professional who completed the installation was amazing and very nice.

We are so glad we chose Furnace King and The Home Depot for this job. Our house is cold and we are happy!

I wanted to thank Sandip and the Furnace King team for their attention during my purchase and the installation of my new Trane XR16 unit. Sandip was very knowledgeable and friendly, not to mention helpful in this process. My AC installation went smoothly and I am confident on the quality of the work performed by the installers. The quick turnaround time between my first call to Furnace King and having my new AC unit installed and running was just a few days, which I considered to be excellent. Overall this was a hassle-free experience from beginning to end, which gives me to confidence and peace of mind that I will get this same level of attention and support from Furnace King for any future and regular maintenance needs.


I am happy that I have chosen Home Depot and Furnace King to take care of my air conditioning needs and look forward to doing business with you again in the future when I replace my furnace.


Thanks and best regards.

Our existing Trane furnace and A/C had reached end of life, after years without any issues. Of course this would happen during a heat wave. After reviewing multiple quotes, Furnace King not only provided a highly competitive bid but they also packed it with plenty of worry-saving warranties. When I was getting the quote, I was fully educated by the excellent representative on what I needed to know about what system I would be getting. The install took about 6 hours including cleanup. The two installers were exceedingly professional and took extra care to not dirty or damage my home. They installed the equipment and made modifications as necessary that I would have wanted, without needing to ask me. Finally, they carefully went over and explained everything to my satisfaction. I really feel like I have a partner with Furnace King and, though I have support and warranties with them, I suspect that I will be rarely calling them as the install went flawlessly. I am now enjoying my new system, both heating and cooling, during these crazy Spring temperature fluctuations!

I finally replaced my 30 year old AC with a new efficient one. After 3 competitive quotes, I decided to go with Furnace King thanks to Sandip. He was very knowledgeable from the initial sales meeting, and I appreciated his follow-up during every step in the process. The install crew, Mike and Johnny were great; professional, efficient, hardworking, and had a positive attitude. Everything was delivered and installed as promised, with no surprises. I recommend this company for your heating and cooling needs.

My wife and I have been extremely happy with the installation and service provided by Furnace King/Home Depot.

The whole process of initiating a call to set up an appointment with Sandip, that accommodated my wife's work schedule, to installing the furnace, Tankless water heater and A/C was seamless. Sandip is quite knowledgeable and his advice on the Tankless water heater made a lot of sense with the rebates. Sandip's selection of furnace and A/C models regarding the size of the house was good as I had already done my homework and knew what I wanted.

Mike and Jonny were quite friendly, and did an exceptional job in installing the Furnace, Air humidifier, the Tankless Water Heater and A/C in 2 days and kept the place clean. All the old furnace and A/C were removed as promised. The Furnace and the Tankless Water tank are sooo quiet. Waiting to test the A/C during the summer months. Mike certainly answered all my questions and give me advice on how to maintain my filters as well.

I would definitely recommend Furnace King/Home Depot to my friends.

Great service,
I'm really happy with the whole process of purchase and installation with friendly and professional approach from the team members. Meeting with rep was very informative and helpful.
The installation crew was quick, clean and professional. They had time to answer all my questions about the new system and also they were open to suggestion about locations for the units. All the installed elements are nicely tucked-in in small area that give me
extra room and easy access for maintenance in my small basement.
Great people to work with and always on time.
The furnace and tank-less water heater are working as promised.

I'm looking forward to test my new cooling unit in summer.