Cana Windows And Doors

Windows & Doors Installation & Service
Ottawa ON K2G0B3
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Reviews for Cana Windows And Doors

Average customer rating:
9.6 10 (44 reviews)

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Veronique from Gloucester
Veronique from Gloucester
3 reviews Gloucester, ON
4/10

Window replacement

The service was good, a consultant came to show us the products and gave a lot of information and detailed. She seemed very knowledgeable. A product was recommended and the assurance that the window would help significantly with noise reduction. It took about a month before the window was ready. The installation went smoothly and the installers were professional. I am happy with the service and the window looks great but there was no difference in the level of noise from outside which was a great disappointment as it was the main reason we got the window changed. Now we are either have to deal with the noise or pay to get the window replace again by another company and lose 3000$. There was a follow up afterwards but all that came out of it was the consultant saying how she was surprise that there was no difference in sound levels as she had done this with other clients and they saw a big difference...

Approximate cost of services:
$3,000.00
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Company Response

Dear Veronique, We are happy to hear that your experience dealing with our staff was pleasant; however we are surprised with the comment that the window we installed for you did not reduce the outside noise. This is the first time anyone has ever made this claim.
The window that we installed at your home had 6mm laminated glass by 3mm glass. This combination has been proven by the National Research Council of Canada to provide substantial STC (sound transmission class) ratings. We have installed this combination of glass for noise reduction in the past and have had great success. Please feel free to research the sound efficiency of a 6mm laminated glass by 3mm glass and you will see we clearly supplied you with one of the top choices for noise reduction in windows.
Trusting the above is helpful in outlining our position.
Sincerely,
CANA Windows and Doors

Yvonne Milosevic from Ottawa
Yvonne Milosevic from Ottawa
1 review Ottawa, ON
10/10

Installation of window/sliding glass door unit

Sincere thanks to Cana Windows for another job well done. I have been dealing satisfactorily with Cana since 2000, so when I recently moved and needed a window and sliding glass door unit installed I didn't think of calling anyone but Wayne Thurber at Cana. I knew from experience that I could count on Wayne for sound advice, a quality product and excellent service. As usual, he delivered on all counts. Thank you Wayne. Thanks also to the peerless Mario for an excellent installation.

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Company Response

Yvonne, it has been a pleasure working with you over the years.

Don from Gloucester
Don from Gloucester
1 review Gloucester, ON
10/10

Door and Windows

We chose Cana for two separate projects several years ago based on the high ratings for their products from wind and rain intrusion and resistance to forced entry according to independent laboratory testing. A good window also has to be specified properly and installed plumb, true and airtight. Susan Steele ensured that we understood all the energy efficiency, appearance and reliability features of the windows and door we were selecting and followed up diligently and professionally on our many questions on alternatives. Bruno and his crew did a first rate installation job inside our home and out and left the premises spic and span.

The two installations have stood the test of time: doors and windows perform and look as new. We would not hesitate to recommend Cana Windows and Doors and will certainly use them again ourselves. They should certainly be on your short list of bidders. I think that you will be pleasantly surprised by the quality, features and value that Cana offers when you are comparing quotes.

Approximate cost of services:
$6,000.00
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Sarah Sims  from Ottawa
Sarah Sims from Ottawa
1 review Ottawa, ON
10/10

Window installations

We have now had six windows replaced by Cana in our 100+ year old home. Each time the work was done impeccably and the windows all look fantastic. Wayne was an excellent customer service representative throughout the quotation and purchasing process and the installers were prompt, efficient and very clean. We would highly recommend Cana Windows.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Sara, thanks very much for the recommendation. We are sure it will be helpful to many people.

Allan Power from Nepean
Allan Power from Nepean
1 review Nepean, ON
10/10

Window and door replacement

I have used CANA for window and door replacement in two houses that I have owned. I have found their products to be exceptional, the salesman I have dealt with has been very knowledgable and helpful and the installation has been very professional. I would use them again and I would (and have) recommend them to friends.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Allan, we really appreciate the review & look forward to working with you on your future projects.

Jill M. from Nepean
Jill M. from Nepean
1 review Nepean, ON
10/10

Installation and replacement of five windows on our bungalow.

Upon the first visit to Cana Windows and Doors we received outstanding service from Wayne Thurber. Wayne took the time to listen to our needs respectfully and professionally. Clearly Wayne knows his business and was quick to show us exactly the type of windows and frames we needed to replace our 50+ year old windows. Within days of our visit to the Cana Windows and Doors showroom, Wayne came to our home and took some initial measurements and made some very helpful suggestions and recommendations. Wayne has exceptional customer service skills as does the installation team. Mario, the installer came to our home and took final measurements, the windows were ordered and within three weeks the windows were installed. A team of three installers led by Mario went about their job in a very clean, skilled and professional way. Even though it was pouring rain outside the installers were very diligent and had our five beautiful new windows installed in about 4.5 hours. They are extremely clean and tidy and we are most impressed with the quality of their work. We highly recommend Cana Windows for so many reasons: excellent customer care, quality products and workmanship, reasonable pricing and quick turn-around time starting with our first visit to Cana Windows and Doors to the installation date. Not only have the windows improved the look of our home, they make a big difference in terms of air flow, noise reduction and will no doubt cut down on air loss in the colder months of the year. We highly recommend Cana Windows and Doors without hesitation.

Approximate cost of services:
$4,000.00
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Company Response

Jill, your kind words have brought smiles to all our faces. It has been an absolute pleasure working with you. Thanks again.

Derek Christopher from NORTH GOWER
Derek Christopher from NORTH GOWER
1 review North Gower, ON
10/10

Total House Window Replacement

Cana Windows and Doors replaced all of the house windows. Wayne Thurber the rep for Cana we dealt with is most knowledgeable, thorough and honest. He really knows his products and made very helpful suggestions. Of all the quotes we received he provided the best quality and price. His attention to detail was noted. The installers were very professional and did an excellent job. All of the old materials were removed and the new windows installed in a timely manner. The windows were installed when promised . There were no issues. Even the caulking matched the window frame colour. They did an outstanding job.

I highly recommend this company and would purchase from them again. I also recommend the rep we dealt with --Wayne Thurber..

Thank you Cana Windows and Doors. It is pleasing to deal with such a reputable company.

Approximate cost of services:
$11,000.00
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Company Response

Derek, we would like to acknowledge your review and to let you know how motivating your review is to help us continue on our path of outstanding customer service.

Tom Richardson from Nepean
Tom Richardson from Nepean
1 review Nepean, ON
10/10

18 new windows and a custom front door unit

I can highly recommend Cana. It was a pleasure working with Wayne Thurber to select the right windows for our house, and the custom front door unit. Wayne and the installation crew were informed, courteous, on time, and after 3 years its an excellent product with no problems

Approximate cost of services:
$13,000.00
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Company Response

Thanks, Tom, for the vote of confidence. We really appreciate the review.

Kim from Manotick
Kim from Manotick
1 review Manotick, ON
10/10

Bay window installation and other windows

My entire experience with Cana windows was pleasant from start to finish. Wayne, their sales rep was lovely, friendly and helpful. The service was prompt, pleasant, coat-effective and clean. They installed a beautiful bay window where there had previously been an ugly little window and we were thrilled with the results. I would highly recommend this company!

Approximate cost of services:
$4,000.00
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Company Response

Kim, we at Cana Windows are pleased to hear how happy you have been with your new bay window.

Chris Robinson from Ottawa
Chris Robinson from Ottawa
1 review Ottawa, ON
10/10

bathroom renovaton / window

When renovating our bathroom, I was referred to Wayne Thurber at Cana Windows and Doors by a friend. This referral worked out very well. Other suppliers were going to take over a month to deliver, but Wayne was able to get me the exact custom window in several weeks so the work was completed on time. I'm very pleased with the quality of product provided by Cana Windows and Doors, and Wayne's excellent professional service.

Approximate cost of services:
$7,000.00
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Company Response

Thank you Chris. We are always glad to help people complete renovations on time.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cana Windows And Doors

CANA Windows and Doors is the first registered dealer of Energy Star qualified windows in the Ottawa area. We provide free no-obligation consultations at your home or business and we supply only top-quality Canadian made products using the latest technologies such as solar gain and solar shield glass (Low-E hard ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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