Gutter Doctor

Gutters & Eavestroughs
Calgary AB T3A 0X9
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Reviews for Gutter Doctor

Average customer rating:
9.2 10 (261 reviews)

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Bill in Calgary
Bill in Calgary
1 review Greenview, ON
10/10

My new tennants backed a cube van into my eaves trough, OOPS!

My new tenants backed a cube van into my eaves trough, OOPS! I called the Gutter Doctor, and got a quote the next day. Jason arrived when he was scheduled and started work right away. Great job, great service, I highly recommend the Gutter Doctor!!

Approximate cost of services:
$866.00
1 of 1 people found this review helpful.
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Company Response

Thanks Bill. Gutter Doctor

Laurie May in Red Deer
Laurie May in Red Deer
8 reviews Edmonton, AB
10/10

Eaves old and leaking

I bought an investment property in the spring. When it started raining, we noticed that the gutters leaked. Not a little - they leaked a LOT, and there was not water coming down the down spouts. I called 3 companies to requests quotes. The Gutter Doctor responded quickly and kept communication going. Todd was able check out the job, and I fully anticipated that I was going to have to replace all the eaves. He said they just needed cleaning, new down spouts, and a small section replaced. He completed the job within a week and the eaves look GREAT!

Approximate cost of services:
$677.25
1 of 1 people found this review helpful.
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Company Response

Todd is one of our newest guys and he doing great! Gutter Doctor

James B from Calgary
James B from Calgary
3 reviews Calgary, AB
10/10

Gutter Repairs

Last year I was unable to get anyone to give me an estimate for the work required and that included this company. This year however I received a prompt call to arrange an inspection and was more than a little surprised to see Brian up on a ladder cleaning my gutters. He said he was doing an inspection and had to remove some debris while he was up there, no charge!
He quoted the repairs required and suggested that no cleaning was necessary given the scarcity of debris present. We made an appointment for the work.
He arrived as expected to complete the work and although it took him longer than he expected he adhered to the quoted cost for work.
Honest, professional and courteous.
Thanks for the great service.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

We always stick to the price quoted, unless something really unexpected pops up that could not have been known at quoting time. Gutter Doctor

Dave in Calgary
Dave in Calgary
1 review Calgary, AB
10/10

Complete replacement of gutters on house.

We finally had had enough of the leaky gutters on our 46 year old house so we called Gutter Doctor. James gave us a quote we considered reasonable so we asked them to go ahead with the job.
Jason dropped by with colour samples and the next day he came and completed the installation. There is a 5 year warranty. Jason was very thorough so we don't expect we will be calling him back unless we have another job.

Approximate cost of services:
$2,100.00
1 of 1 people found this review helpful.
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Company Response

It was a pleasure to work for you Dave! Gutter Doctor

RWick in Calgary
RWick in Calgary
1 review Calgary, AB
10/10

Great Gutter Work

We had Jason here the past three days to replace all of the eavestroughs, downspouts, soffit and fascia on our home. We live in a rather large attached home and there was a need to disconnect the eavestroughs between both homes. James provided a great quote and when Jason arrived, he was punctual, friendly and went through the work with us before beginning. In addition, we had an issue with a neighbour concerning the placement of where we (on our property) wanted the down-spout located. Jason had a great deal of patience dealing with the situation and helped to provide a solution that worked. It can be difficult to know what company to go with regarding home renovations but we were very pleased with Gutter Doctor and both Jason and James. Gutter Doctor was one of two companies that quoted us on the job we needed done and they were way less expensive than what the second company had quoted. They were professional, had good suggestions about what did (and also didn't) need to be done (which we appreciated). We would recommend this company to others. Thank you for the great job!

Approximate cost of services:
$4,500.00
1 of 1 people found this review helpful.
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Company Response

This is what we like to hear! Gutter Doctor

Private User
Private User
Private User reviews Calgary, AB
10/10

Repair facia on back gable.

Jason was out on a Friday to survey the wind damage to facia previously installed in 2015. He had to pick up matching facia and expected to have repair completed by Wednesday. He was able to get to us sooner and job was completed on Tuesday. Jason was extremely personable but most important he communicated everything he was doing. I will definitely request his services if needed in the future.

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
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Company Response

Jason is a great employee who is with us for the long haul. He is a family man who really does care about the customer, the company, and the quality of the work he does. We are proud to have him on the team. Gutter Doctor

Briana in Calgary
Briana in Calgary
1 review Nanton, AB
10/10

Prefessional and Organized and Clean

I called GD after I saw a poster for them. They came and quoted quite fairly; including giving me various options to fix my downspouts, gutters, aged soffit and fascia. They took the time to explain to me how everything was currently not functiing properly and how any of the options I chose were going to help my main issue (the soffit and fascia mainly.
When the gentleman came to fix everything (I think his name was Jay), he was polit and honest about all parts of the process of fixing everything. He finished my house the same day and was fine with me mailing my cheque to the office once I found my cheque book. He maintained a clean workspace the whole time! Very nice. I would highly recommend GD to anyone. I am happy with the 5 year guarantee and appropricoate how easy it is to contact this buisness. 10/10

Approximate cost of services:
$745.00
1 of 1 people found this review helpful.
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Company Response

AWESOME! Gutter Doctor

Private User
Private User
Private User reviews Chestermere, AB
0/10

Gutter Drip Edge Work Resulting in denial of damage to fence

My experience with the gutter doctor was very negative. I left several messages to get some work done and was referred to use them by a different company. Once I was finally contacted to have some gutter work done, they sent a rep to my house who was under qualifies to do all the work and could only do work on the main level of the house. This person injured themselves as well.

After one and a half weeks, I called them to ask when the rest of the work would be completed. They sent another representative out to complete the job. When calling the office for the updated quote, they could not find it, and had difficulty knowing what work was to be done which clearly proves, no business organization, or filing system in place, completely inefficient and unprofessional.

After the rep completed the job, I immediately paid using PayPal and they charged me an additional 3% fee for the transaction. I didn't know but while completing the job, the rep damaged my neighbors chain link fence with their ladder and didn't report it. My neighbor came to my door shortly after to tell me to get the contractor back to fix his fence. I was shocked Gutter Doctor would leave with out reporting this and taking full responsibility.

I called numerous times and left messages for the owner and at the other phone numbers that were available. No one would call me back or respond to this problem. I finally received a call the next morning fro the rep that perform the work and came to look at the damage. He started denying having done the damage since his ladder couldn't have done the damage. The damage was in the exact location he placed the ladder that he asked my neighbor for permission to place it there.

There is a lack of taking responsibility for the damage, by the rep and the owner and it is disgusting. I had made a huge error in paying using PayPal and visa instead of writing a cheque. Since I could have put a hold on the cheque immediately. However, I have sent a request for full reimbursement of the funds I paid by both PayPal and visa since I will not pay this company until this problem has been rectified to satisfaction of my neighbor.

I would never use this company for anything since they have no sense of responsibility, only care about payment, are unprofessional, lack staff that are qualified and have no real business organization for controlling work orders, billing or anything to do with logistics. Absolutely awful.
These people and the owner avoid all calls related to the damages and are only avoiding issues instead of actually standing up and taking full responsibility to ensure customer satisfaction, since I feel strongly it doesn't mean anything to them at all based on their actions.

UPDATE

I paid the invoice via PayPal within an hour of the work being completed. I actually faxed all the documentation and proof of payment to The Gutter Doctor owner, and wrote an explanatory note so there was no confusion in the billing. Again, the owner now not telling the truth in his response saying I didn't pay when I paid promptly and have the paper work to prove it.

Additionally in the Gutter Doctor response, he did not tell the truth, denying again, that the fence was not damaged by his company when the ladder placement was in the exact spot and I am in my back yard everyday.

Only after writing this review, I received a response from the owner and three phone calls at 9:30 pm at night asking for a change of my review.

The Gutter Doctor did come to the area and contacted the neighbor who owns the fence in order to repair it. I believe the neighbor is satisfied with the repaired fence.

I will stop proceeds for stopping PayPal and visa payments.

Approximate cost of services:
$1,265.00
0 of 1 people found this review helpful.
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Company Response

This is an inaccurate and unfair review. We did everything right dealing with this customer. This customer seems psychotic and does not want to be identified on this website but is willing to try to damage our reputation for something that has already been resolved. The short delays in installing the drip-edge were due to an injury of one technician and the other technician having the flu. The customer is aware of this. We did not avoid this customer at all. Once receiving the messages that he thought we damaged his neighbour's fence and stopped payment on Paypal we called him and left messages on his voicemail to figure out a solution. He did not call back. Even without a call back we sent out the (still sick) technician the very next morning to look at the fence because we wanted to make sure to solve the issue. There was a bent fence railing. Instead of arguing who bent it we simply purchased parts and fixed the fence the following morning even though we do not believe we damaged the fence. The ladder was set up on the concrete pad just out-of-sight on the left of his image. There is no way that the ladder could have bent the fence. We are careful and would realize if we bent a fence! We always report and fix any accidental damage on customers' property and we carry $2 million liability insurance. We have a suspicion that this seemingly mentally-unstable customer damaged the fence on his own after we left to try to get out of paying the bill or something else. We don't know what he was trying to do. In the end, the drip-edge was installed correctly on his house and he has finally released the money to us through Paypal. He had the option to pay by cheque, etransfer, or Paypal. We do charge 3% extra for using a credit card through Paypal because that is what Paypal charges us. He chose Paypal.

Jill in Calgary
Jill in Calgary
34 reviews Calgary, AB
9/10

Leaky Gutters Fixed!

I had terrible gutters in the past few years because of some poor maintenance on the part of the prior homeowners. When the snow melted, my whole pathway would be treacherous with first water, then ice when it all froze again. I finally called these guys and they repaired the whole side of my house (of gutters), so now I can safely walk to my car in the morning (and the mailman doesn't sue!)

Approximate cost of services:
$500.00
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Company Response

This is a very common problem in Calgary with all the temperature fluctuations. Glad we could help. Gutter Doctor

Tracy
Tracy
15 reviews Calgary, AB
9/10

new gutters

This company installed gutters on our raised deck. They had some issues with the angles but worked really hard at getting it right. The only complaint I have is that when I called I frequently got an answering machine and they generally don't call back but just show up to do the work. I will use this company again and would recommend them to my family and friends.

Approximate cost of services:
$1,291.00
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Company Response

Glad we got it right. Sometimes we get a lot of calls and people get sent to the voicemail if we are on the line already. During winter we don't run full hours either. Gutter Doctor

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gutter Doctor

We provide reliable quality home-exterior services. You can trust us to care for your property like it is our own!

GUTTER CLEANING & REPAIR
5" & 6" SEAMLESS GUTTER REPLACEMENT or INSTALLATION
FASCIA & SOFFIT REPAIR / INSTALL
SIDING REPAIR / REPLACEMENT
ROOF REPAIR / REPLACEMENT
LEAF SCREENS / GUTTER GUARDS / SNOW-STOPS / DRIP EDGE
CUSTOM CLADDING OF WINDOWS / DOORS / ETC
PROFESSIONAL SELF-REGULATING HEAT-CABLE INSTALLATION
GENERAL TROUBLESHOOTING FOR LEAKS & DRAINAGE PROBLEMS
INDUSTRIAL & COMMERCIAL LEAK REPAIRS & SOLUTIONS

WHY YOU CAN TRUST GUTTER DOCTOR:
- Over 20 years in business.
- Over 50,000 happy customers.
- 5 year warranty on installations.
- 2 year warranty on repairs.
- Trained and experienced technicians.
- Full liability insurance & WCB.
- A+ rated BBB member.
- Consumer Choice Award Winner.
- Reader’s Choice Award Winner.
- Best of Homestars Winner.
- Top Choice Award Winner.
- Best of TrustedPros Winner.
- ThreeBestRated Winner.
- Best of Calgary Winner.

Contact us and we will be glad to help!

Calgary 403-714-0711
Edmonton 780-709-6825
info@gutterdoctor.ca
www.gutterdoctor.ca

CATEGORIES
Gutters & Eavestroughs, Window & Gutter Cleaning, and Roofing
PRODUCTS
Eavestrough, downspouts, gutters, fascia, soffit, leaf screens, gutter guards, flashing, drip-edge, siding, roofing, cladding, cladding, capping, heat tape, heat cable, heat tape
SERVICES
- Installation, repairs, and cleaning of gutters and downspouts. - 5" and 6" seamless gutter - Leaf Screens / Gutter Guards - Siding - Cladding - Capping - Roofing - Fascia - Soffit - Heat cable / Heat tape
BRANDS
All brands. Wayne, Royal, Gentek, Kaycan, Alurex, ProGuard, Cedar Renditions, Lux, IKO, Malarkey, BP
STYLES
All styles
SPECIALITIES
Home exteriors
WEBSITE
https://www.gutterdoctor.ca
YEAR ESTABLISHED
2003
NUMBER OF EMPLOYEES
19
PAYMENT METHOD
Cheque, eTransfer, Credit Card (1.9% fee). No cash.
LICENSES
City business license
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$139
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 years workmanship for installations. 2 years workmanship for repairs. Downspouts guaranteed free running after a cleaning.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.