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paradise bay

Swimming Pools, Spas & Hot Tubs
Calgary AB T2R0L2
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Write a Review

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Star Score
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70%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for paradise bay

Average customer rating:
6.6 10 (24 reviews)

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Darren  in Calgary
Darren in Calgary
2 reviews ,
10/10

Hot tub service

We have received excellent service from Paradise Bay. Any time we are in the store or call with a question, the employee's are knowledgable & informative. Every recommendation to improve the water quality in our salt water hot tub has been inexpensive & worked. This winter Paradise Bay came to the house to change the pump that failed. It was a cold winter day & the employee worked hard & tested the pump to ensure everything was fixed. I would recommend purchasing a hot tub from Paradise Bay as prices are competitive & customer service is excellent.

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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S Quon in Calgary
S Quon in Calgary
7 reviews Calgary, AB
0/10

Hot tub accessories

I needed some chemicals for my hot tub. The sales person (I believe also owner) was very rude and dismissive. I've heard that you get great attention when you're buying a hot tub there, but not so good with ongoing maintenance, etc. I guess that may be true as I won't be going back!!

Approximate cost of services:
$80.00
2 of 2 people found this review helpful.
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yvonne.veress lakewiew
yvonne.veress lakewiew
3 reviews Calgary, AB
10/10

purchased a hot tub

We went to paradise bay to buy our hot tub and we were very happy with all the sales people there. They were very helpful and gave us a greet deal on our new tub. They installed on time and any repairs that we have now are always done on time.

Approximate cost of services:
$6,000.00
0 of 1 people found this review helpful.
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Ben calgary
Ben calgary
1 review Calgary, AB
1/10

Hot tub

once you buy your hot tub, they wash their hands of you. provide no service. don't stock products needed for your hot tub. and when you go into the store and politely ask for help they dont seem to want to help. not even getting up from off a show room floor couch well wathing t.v to answer your questions.

Approximate cost of services:
$3,500.00
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Tlarson
Tlarson
1 review Okotoks, AB

First Review

0/10

Hot tub purchase

This company recently changed its name from Paradise Bay Hot Tubs & Billards.

Under Paradise Bay Hot Tubs & Billards, they had at least 10 complaints with the BBB. They were eventually booted because they refused to deal with my complaint. They sold me a product that I was highly allergic to. I advised Larry (the salesman) of my allergy and he chose to ignore my concerns. I've attached the photos of what this did to my skin, and, almost three years later, I still suffer with scars and breakouts. (all for a sale).

For a full version of my complaint and more go to: http://www.n49.ca/p/calgary:2164/hottubs/hot_tubs/retailers/paradise_bay_hot_tubs_&_billiards/6201_center_st_%2e_south

Approximate cost of services:
$13,000.00
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