I had purchased 2 laptops from Future shop, with extended warranty 2 years ago. For unknown reason to myself they stopped working. I took them both back to Future Shop 2 weeks ago, received quick and friendly customer service from the technician, he advised me it would take approx 2 weeks to fix the problem and they would call me as soon as they have them back. i received a call today, advising me that the laptops are and fixed. Overall this has been an excellent experience and would absolutely purchase from them again.