RoadRunners Moving & Storage

Moving & Storage
Scarborough ON M1P 3E3
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Moving & Storage
RoadRunners Moving & Storage
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98%

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Reviews for RoadRunners Moving & Storage

Average customer rating:
9.9 10 (338 reviews)

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Janice S.
Janice S.
2 reviews Richmond Hill, ON
10/10

Movers

RoadRunners came highly recommended to me and so from my first contact with Paul who is personable and experienced, my expectations were pretty high. His team - each member courteous and friendly - showed up on time and worked efficiently and very well as a team to get the job done. My expectations were most definitely met and in some ways they were exceeded. I would definitely recommend RoadRunners for your next move. They are truly a great service oriented company.
My thanks go to Paul & his outstanding team for a smooth and trouble-free move.

Approximate cost of services:
$2,500.00
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Company Response

Thanks so much for the feedback Janice. It was a pleasure working with you and Colin.
All the best in your new home!

Warm regards,
RoadRunners Moving & Storage

Nuwan
Nuwan
2 reviews Brampton, ON
10/10

Moving Services

My Wife and I have used RoadRunners Moving and Storage twice. Once to move homes and the other to move items into storage during our renovation. Paul and the rest of his crew have been amazing to deal with. They have been on time, flexible in changes to details during the movement of items. For example while moving houses I wanted to go pick up a BBQ that I had purchased from Home Depo. The two Gentlemen who came to do the move came with me to put the BBQ into the moving truck. Their willingness to drive to the store saved me from having to rent a tuck to move it myself.
They are very reasonable in pricing and willing to come to your home to give you a quote. Paul came by our home and gave us a quote for moving items into storage. While giving us our estimate Paul point out that since we were doing a first floor renovation, we could store our items upstairs in the rooms that were not going to be touched. We spoke with our contractor who stated that this would not be a problem and we were able to store our items in out home saving us both time and money.
We have enjoyed working with RoadRunners Moving and Storage we have recommend them to friends and family. They have been great to deal with and do and excellent job.

Approximate cost of services:
$1,100.00
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Company Response

Hey Malik,

Thanks a ton for the feedback and wonderful review. I'm glad we were able to save you some money. Hopefully we can do it again for you sometime soon.

Best of luck with your renovation and let us know when you'll need us again.

Warms regards.
RoadRunners Moving & Storage

P.P.
P.P.
1 review Toronto, ON
10/10

Real easy move

My move with Roadrunners was perfect. Never thought a move could be made that easy, but there you go!

Approximate cost of services:
$1,600.00
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Company Response

Hey Pete.

Thanks for the great review!
All the best in your new place.

Regards
RoadRunners Moving & Storage

John A.
John A.
1 review Toronto, ON
10/10

Commercial move

Move some commercial laundry equiptent for me. Did a very professional job. Quick as well.

Approximate cost of services:
$500.00
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Company Response

Thanks for the review John!

Hope we can be of service again soon.

All the best in the new year.
RoadRunners Moving & Storage

Lily in Toronto
Lily in Toronto
1 review Toronto, ON
10/10

Toronto Move

I've used professional movers twice in my life now. The first time was almost the last cause the company I hired employed some very (extremely) shady people who were absolutely terrible. Anyways..lesson learned. RoadRunners was the polar opposite of my first move. Very professional, punctual, well prepared, and all the etceteras.
I'm glad I used them

Approximate cost of services:
$800.00
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Company Response

Thanks for the Kind words Lily. Sorry to hear about your terrible moving past If only Homestars was around then to add some guidance towards better movers.

Anyhow, thanks a ton for the feedback, and we wish you only positive moving experiences from here on out!

Best regards,
RoadRunners Moving & Storage

Anonymous
Anonymous
1 review Toronto, ON
8/10

Moving service

On time, pleasant (although a little condescending when I showed concern over certain items) and fast but also so fast that they didn't listen carefully to all instructions and broke/ scratched a few things (nothing super important, thank goodness). What's worse is that they wouldn't own up to something they broke. Instead, trying to claim that it must have been broken before the move - definitely not! So we didn't even bother mentioning any else to them after that.
They were also annoyed about information I forgot to tell them about our new place but they didn't ask. They should probably have a standard set of questions if it's important to them. I was going to say it on the phone but he started speaking and the conversation went another way - not just my fault. So didn't appreciate the slight defensiveness/annoyance but if this sort of thing doesn't matter to you, they did work hard and efficiently and were mostly professional which I guess are the most important things in the end.

Approximate cost of services:
$1,000.00
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Company Response

Hi there,

Thank you for the detailed review. Your feedback is very important to us and we thank you for the time you took to write it.

Moving is stressful. We fully understand and appreciate this. Our goal on every move is to make the client feel 100% confident in our abilities and hopefully relieve at least some of the stress that they feel.

I do agree that there should be a standard set of questions that gets asked during an estimate and we do have one in place. Why this particular piece of information was not discussed, I can't say for certain. I do however take ownership for my part in it.

When we arrived at your new home and realized it was a third story walk-up, I immediately called for two additional men to help with the workload at a significantly discounted rate which resolved the issue.

I'm not sure how we may have appeared condescending or seem annoyed with you, but I can assure you that was never our intention and I apologize for it appearing so.
In regards to the broken item you mentioned, I do maintain my position that it was not something we caused and would appreciate your benefit of doubt.

We've built a reputation of honesty and integrity by actually acting honestly and doing the right thing. We have a damage free guarantee which we honor for our clients at all times. I would be undermining our company and its employees if I was to lie to you about something, which in this case, was a minor incident.

Nevertheless, I would be happy to discuss this in more detail with you, and perhaps find a way to leave you with a ten star experience.

Please give our office a call at your convenience.
Best regards,
Paul Davis
RoadRunners Moving & Storage

Cecilia  in Toronto
Cecilia in Toronto
1 review Toronto, ON
10/10

Polite and pleasant

I was moving from a house to an apartment first weekend of September, from Scarborough to Mississauga. I didn't have many things but majority of my boxes were fragile. (Furniture, pictures, exercise equipment)

I informed them that I still needed to pack a few things and they were very understanding and arrived at the my given time.
The movers were professional, polite, and pleasant to be around. Everything happened very quickly, all my things were was moved in no time.
When they were through the movers did a walk around of the house and asked if I needed anything else.
I'm glad I was able to find this company, everything worked out perfectly.

Approximate cost of services:
$1,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Cecilia,

Thank you so much for the feedback. We're glad you were able to find us too!

I'm very happy to hear things worked out pleasantly. All the best in your new home and the new year.

RoadRunners Moving & Storage

Ms. Jones in Toronto
Ms. Jones in Toronto
1 review Mississauga, ON
10/10

Move to Mississauga

Hello all.

To put it simply, I was absolutely, positively, enthralled by these movers. Like the other reviews on this page suggest, RoadRunners knows exactly how to get a job done right. I never once felt at any point during my move, a lack of confidence in them.

They're punctual, polite, professional, and hardworking. Most importantly, they know how to move.

My end of day cost was a full $300 cheaper than their estimate.

Fully satisfied customer here. I highly recommend!

Approximate cost of services:
$2,600.00
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Company Response

Hey Ms. Jones,

I'm so happy to hear your move went well. Thank you for the feedback. We really appreciate it.

Best of luck in the new year from all of us at RoadRunners.

Astra
Astra
4 reviews Ajax, ON
10/10

Moving

I cannot express how grateful we are for Paul, Brendon and the RoadRunners team. I was nervous about finding movers as you hear so many stories, but Paul and his team are exceptional. Paul did an initial consult to see how much we were moving, what needed to be dismantled, how many boxes..etc. I was pleasantly surprised at how much they actually do for you.

Our move was different. We sold our home and while we were renovating our new home, RoadRunners moved us to our neighbours house for storage only..in 40° weather. It was an extremely hot day and the guys didn't miss a beat. They dismantled our large furniture with such care, wrapping each piece so they could be stored safely. We booked our move into our new home on the 17th.. which ended up being the first big snow dump of the year where it snowed 3 days in a row. Paul and the team were early, efficient and fast. Once again, they didn't miss a beat. They completed our large furniture set up by rebuilding the items carefully. They are quick and careful while packing our clothing. My husband and I are still amazed at how smooth our move went - our house is still under renovation so we had limited space to work with.

Paul, Brendon and team, thank you. Sorry I couldn't have picked better weather! Both of our moves were seamless..and with kids (and renovations) it can get tricky! We appreciate you guys very much!

For those interested in RoadRunners, my estimate cost that I entered is for both moves. First move into storage, second move included furniture set up and garage as storage. Worth every penny!

Approximate cost of services:
$2,700.00
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Company Response

Hi Astra,

A million thanks for taking the time to write such a detailed review!! You really are a star!

Wishing you and your family the best in the new year,
RoadRunners Moving & Storage

Joanne in Toronto
Joanne in Toronto
1 review Toronto, ON
10/10

Excellent Service, Great Customer Service, Will Use Again!

Excellent phone manner and courteous movers! My husband and I were thoroughly impressed with how seamless our move was. The quote was reasonable and realistic, and my prized antiques and fragile items were well protected during the move. They respected our wishes and kept my home clean and tidy. I was so happy with the work they did that I recommended them to my best friend and her husband. I'm glad I chose them, you should too!

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Joanne,

Your feedback is greatly appreciated. Thank you for taking the time to write us such a wonderful review. On behalf of all of us here at RoadRunners, I wish you and your family all the best in the new year!

Warm regards,
RoadRunners Moving & Storage

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about RoadRunners Moving & Storage

We're A Different Kind Of Moving Company...

A new breed if you will. World class, award winning, thoroughbred home professionals of the finest pedigree. Since opening our doors in 2010, we've grown a lot! We've created better ways to move you. We've become faster, more efficient, and safer in everything we do. We've broadened our spectrum of services to become more valuable and cost effective for our customers. Providing you with outstanding home services is our #1 priority because, let's face it, without you there's no us!

We strive continually for recognition by our peers, families, friends, past, and future clients, as trustworthy and highly esteemed home professionals.

CATEGORIES
Moving & Storage, Self Storage, and Piano Moving & Tuning
PRODUCTS
Moving Supplies & Packing Materials Free, no obligation In-Home estimates.
SERVICES
Damage Free Moves Guaranteed | Full Service Moving| Full Service Packing | Full Service Storage | Garbage & Junk Removal | Lawn Maintenance | Small Home Repair | | Piano Moving | Small Deliveries | Furniture Assembly & Disassembly | Appliance Delivery | Antique and Special Item Delivery|
BRANDS
Family owned and operated.
STYLES
Efficient, safe, and methodical working style.
SPECIALITIES
Worry free and Damage free moving guaranteed! Any item damaged due to mishandling on our part is replaced for you. No questions asked!
WEBSITE
http://www.runtheroad.ca
YEAR ESTABLISHED
2010
RETURN POLICY
Full refund for any unused and unopened packing supplies in good order and condition
PAYMENT METHOD
Cash, Visa, MasterCard, American Express
LICENSES
Fully Liscenced
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
Service you can depend on starting from $99 per hour
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Any item damaged due to mishandeling on our part is replaced for you. No questions asked!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.