Alpha Carpet & Duct Cleaning

Duct Cleaning
Surrey BC V4N
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Duct Cleaning
Alpha Carpet & Duct Cleaning
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84%

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Reviews by rating (past 12 months)

Reviews for Alpha Carpet & Duct Cleaning

Average customer rating:
9.7 10 (57 reviews)

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Kevin Mooney from Maple Ridge
Kevin Mooney from Maple Ridge
2 reviews Maple Ridge, BC
10/10

Duct Cleaning

A job well done! Dustin called ahead to let me know he could get to me earlier if I so wanted. I did, and he arrived 5 minutes later.
Dustin delivered on Alpha's promise of service - my wife and I are very happy:
- Punctual (and even better, early)
- Went through everything to be serviced - agreed the work to be done - with no surprises!
- Very professional and courteous
- We are already noticing the benefits of job well done!
Many thanks to the Alpha team for a very satisfactory service offering provided professionally and on budget.

Approximate cost of services:
$420.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Kevin,
Thank you for taking the time to write us a review.
Andrew Littlejohn
Alpha Carpet & Duct Cleaning

Megan from Richmond
Megan from Richmond
3 reviews Delta, BC
10/10

Duct Cleaning

Great service, professional and friendly. Explained what they were doing and were efficient and clean! Would use them again for our next duct cleaning in the future as well as carpet cleaning!

Approximate cost of services:
$250.00
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Company Response

Thank you for your review Megan.
Andrew Littlejohn
Alpha Carpet & Duct Cleaning

Connie from Abbotsford
Connie from Abbotsford
1 review Abbotsford, BC
10/10

carpet cleaning

Michael, and Bob cleaned my carpets, and they turned out beautiful. They were both professional, efficient and full of knowledge. I would highly recommend Alpha to anyone who needs their carpets cleaned.

Approximate cost of services:
$130.00
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Company Response

Thank you for your review Connie.
Andrew Littlejohn
Alpha Carpet & Duct Cleaning

Flo McCafferty from Etobicoke
Flo McCafferty from Etobicoke
2 reviews Surrey, BC
10/10

Carpet Cleaning

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

A huge thank you to Assistant Manager Mike and Technician Bob for the fantastic job they did on our 2 buildings at Fairfield House in Fleetwood. A rare combination of events:
- 2 trucks and Mike & Bob arrived on time
- Properly dressed, introduced themselves and were extremely friendly and courteous
- Used corner protectors & booties
- Also cleaned 5 suites at reduced rates with happy residents
- Completed the work on time, left everything in tact
USE THIS COMPANY, YOU WILL NOT BE DISAPPOINTED

Flo McCafferty,
President Strata Council

Approximate cost of services:
$1,300.00
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Company Response

Hi Flo, thank you very much for the testimonial. Your business is
much appreciated.
Andrew Littlejohn
Alpha Carpet & Duct Cleaning

Jose S. from Surrey
Jose S. from Surrey
2 reviews Surrey, BC
10/10

Carpet & Duct Cleaning

We have had both our carpets & dryer vent cleaned by the team at Alpha & are thoroughly pleased with both services. Mike worked his magic on our carpets & was super polite, professional & knowledgable. We had just moved into our home & some of the carpet had visible stains and discolouration from dirt...after the carpets were cleaned & dried they looked impressively better. We opted for the stain guard & that has worked well for us (we have an active toddler)...It's been a few months since we've had them cleaned and since then, there's been a few spills but we've been able to easily clean them up without any issues. The Dryer technician also did a great job & left everything tidy...he even managed to pull out some strange things from the vent including a few souvenirs (Couple of Cd's,toque, mittens, socks..) left behind from the previous owners. The Dryer performs more efficiently & all in all a great experience with both services. I would highly recommend Alpha!

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review.
Andrew Littlejohn
Alpha Carpet & Duct Cleaning

Judy from Surrey
Judy from Surrey
3 reviews Surrey, BC
9/10

duct cleaning

We booked Alpha to do our vent cleaning after their great job with our carpets. Dustin and his partner were very pleasant, explained the process and got right to work. There is a fair amount of noise while the cleaning is in process and they even offered us earplugs. We are very happy with the results.
The only issue we had is that one of our floor vents was damaged.

Approximate cost of services:
$214.00
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Company Response

Thank you for your review. I was not aware that there was damage to your floor vent. I will call you to discuss.
Andrew Littlejohn
Alpha Carpet & Duct Cleaning

Elvis from Vancouver
Elvis from Vancouver
1 review Vancouver, BC
10/10

Duct and Dryer vent cleaning

I couldn't have asked for a more professional company. The 10 stars speak for themselves. Andrew L. was very helpful and did the work as if he was working on his own home. I HIGHLY recommend Alpha Carpet & Duct Cleaning. I will be a returning customer.

Approximate cost of services:
$200.00
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Company Response

Thank you very much Elvis.

Andrew Littlejohn
Alpha Carpet & Duct Cleaning

Susan M. from West Vancouver
Susan M. from West Vancouver
2 reviews West Vancouver, BC
10/10

carpet cleaning

Best carpet cleaning ever! The technician, Micheal, was extremely polite and very thorough. I will definitely use them again and recommend them highly. Other family members have also had very positive experiences with Alpha!

Approximate cost of services:
$150.00
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Company Response

Thank you very much for the review,

Andrew Littlejohn
Alpha Carpet & Duct Cleaning

EJF Fuji from Surrey
EJF Fuji from Surrey
1 review Surrey, BC
5/10

Carpet cleaning, duct cleaning

Had both carpet cleaning and duct cleaning done earlier this week after a move. Andrew did a great job cleaning the carpets and a couple of grease stains came right out. Duct cleaning however...well, they were doing fine until they started blowing out the vents (after they supposedly sucked up all the dust and debris) and somehow dust came right out and dirtied the floors/windows/house that we just just spent 2 days cleaning and scrubbing! I had to vacuum the floors and wiped down the windows/baseboards etc. all over again! So needless to say I probably won't use their duct cleaning again.

Approximate cost of services:
$700.00
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Company Response

I am sorry to hear that you are not happy with the Duct Cleaning. It is always our intention to give the best service, and to make sure when we leave your house you are completely happy.
As I was personally there on this job, you mentioned to me right away about the dust on the floor, Please note: the dust came from the filters that were in each supply vent. Our Technician took them off your supply vents in order to clean each vent. When he placed the filters on your hard wood floor some dust ended up on your floor. I am very sorry that this happened as soon as I noticed I apologised and I let our Tech know and he came up to clean your floors for you, but you insisted on cleaning them your self.
Your ducts are absolutely clean the dust came from the supply filters, we never recommend those filters because this stops the air flow.
As a company we always do best to exceed customers expectation. Unfortunately things happen the only thing we can do is fix it and apologise, which we did right away at your house.
Kind Regards,
Andrew Littlejohn
President: Alpha Carpet & Duct Cleaning

camelia13
camelia13
34 reviews North Vancouver, BC
10/10

Carpets are shining again...

Life with cats and carpets. Cats + carpet just don't work together. Well, I tried to go against the nature and I risked putting these two elements in contact. It was an instant match made in heaven. There seems to be a fatal attraction between cat hair and carpets. Once they touch each other, they are inseparable forever. Well, "forever" was reduced to only a few months since I discovered the magic of Alpha Carpets Cleaning. :-) I don't need to say more, really. let's just say that "forever" is a very relative concept. :-)

Approximate cost of services:
$180.00
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Company Response

Thank you so much for your review. We look forward to serving you in the future.
Andrew Littlejohn
Alpha Carpet & Duct Cleaning

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alpha Carpet & Duct Cleaning

A Higher Standard of Cleaning. Not just a catch phrase. This has been the essence of every service completed since 2005. Alpha™ Carpet Cleaning Ltd has been living in and serving your community with a commitment to excellence. Friendly certified technicians are highly trained and experienced in carpet, area rugs ...
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