Image Enhanced Inc.

Masonry & Bricklaying
Vaughan ON L4L 9A8
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Reviews for Image Enhanced Inc.

Average customer rating:
8.8 10 (39 reviews)

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Rebecca Walton from Toronto
Rebecca Walton from Toronto
1 review Toronto, ON
10/10

Color Matching and Brick Replacement

Image Enhanced Inc - my husband and I were very pleased with your workmanship. Our home was built in the 40's and we were not sure if the damaged bricks and mortar joints could be colour matched. We are so happy that we used your company - the final outcome was amazing (the tuck-pointing repairs were flawless and the bricks were a great match). We have already recommended you to our neighbours - job well done!

Approximate cost of services:
$3,200.00
1 of 1 people found this review helpful.
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Company Response

Rebecca,

On behalf of our entire team, it was an absolute pleasure working with you and your husband during the restoration of your home. Thank you for the history of your home (it was a real treat to learn that your bricks were individually imported from London, England in 1942). Your project was a refreshing challenge (matching the existing bricks and mortar colour required a tremendous amount of patience and skill on the part of our technicians). Thank you once again for choosing Image Enhanced and we look forward to working with you and your husband again in the near future.

Jerome from Toronto
Jerome from Toronto
5 reviews Toronto, ON
1/10

replaced bricks

After completing a brick replacement project, at first I was satisfied until it was pointed out to me that the job looked very amature as they did not bother to colour match the mortar. I live in an older house with dark grey mortar...they used light, bright grey which stands out terribley. I called the sales person, who promissed to call me back and then did not. I then called the main office customer service, and they promised to look into the matter and call me back...they did not either. I do not recommend this company at all.

Approximate cost of services:
$700.00
1 of 1 people found this review helpful.
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Company Response

Jerome,
Thank you for taking the time to provide our company with much needed customer feedback. It was a pleasure to return to your home to repair the discoloured mortar joints and the efflorescence from the bricks near your front entrance. Mortar joints and bricks that are subjected to salt or calcium during the wintertime often turn white (in most cases, the repointing of the mortar between the bricks is required. Moreover, in the most extreme cases the discoloured bricks may even need to be replaced in order to restore the original appearance of your home). Please avoid using salt or calcium on your masonry as it is very harmful to all stone, brick or tile. If you need any further assistance regarding your masonry work, please do not hesitate to contact our office and one of our customer care associates will return to your home within 48 hours. Thank you once again for choosing Image Enhanced.

Dawn Ryter in Etobicoke
Dawn Ryter in Etobicoke
1 review Etobicoke, ON
10/10

Great Experience!

Image Enhanced,

It was a pleasure to work with your company. I appreciated the professionalism that we received from our original estimate all the way to the end of our project. I was referred to you from a friend, and I am so glad that my husband and I chose to use your company. Thanks again for the perfect match on our brickwork, and the chimney looks a million times better now that it is restored. All the best in the future and we look forward to using you again.

Approximate cost of services:
$4,100.00
1 of 1 people found this review helpful.
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Company Response

Dawn,

Thank you once again for choosing Image Enhanced to perform your masonry repairs, as well as providing us with more insight into your overall customer experience. We will continue working hard to improve our customer experience (i.e. professionalism, efficiency and quality etc.). It really warms our heart to know that you were satisfied with the final restoration, looking forward to working with you again in the near future.

Deburne in York
Deburne in York
2 reviews Toronto, ON
7/10

Chimney repair

Had them rebuild my chimney, they found a close color for the new bricks.They were very well priced, they worked untill dusk and tryed to finnish, but in the day light found they missed a few spots. They came back the next day and took care of the rest. Happy with the end result

Approximate cost of services:
$1,300.00
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Company Response

Deburne,

Thank you for your review, it provided us with valuable information on how we can improve our customer experience. If there is anything we can do to assist you in the future, please do not hesitate to contact us and one of our Customer Care Associates will return to your home within 48 hours. Enjoy your new masonry restoration and thanks again for choosing Image Enhanced!

Richard Mantel in Maple
Richard Mantel in Maple
1 review MAPLE, ON
10/10

Chimney Restoration & Stone Windowsills

Hello Image Enhanced,

I just wanted to write a quick review regarding your services. Normally I don't do this, but I felt it would not be fair to work with such a great company and not share my great experience with others.

I read the reviews below, and I agree with the positive feedback regarding your customer service. From the original estimate, I could tell immediately that working with your firm was going to be a stress free experience.

When I started shopping around for quotes, I received verbal pricing, prices written on business cards and one company even wrote it on a napkin (shame on you). When you provided me with a typed estimate, within 10 minutes, I knew you were the company I was going to choose. You were not the cheapest company, but you were not the most expensive either (your price was in between).

The greatest complement I can give your company, is that you did exactly what you said you would do, when you said you would do it. Best of all, since the project finished quicker than scheduled, you provided me with a customer appreciation discount of $100.00 dollars (that really made my day).

Thank you Image Enhanced for being the company that you are (please don't change). Richard Mantel (Maple, Ontario)

Approximate cost of services:
$12,500.00
1 of 1 people found this review helpful.
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Company Response

Richard,

Thank you once again for choosing Image Enhanced while performing your masonry repairs. Providing our clients with a level of customer service that they deserve and expect has always been the main focal point of our company. It was a pleasure working with you and your family and we appreciate your feedback. Our team is looking forward to working with you again in the near future. In the meantime, we will continue working hard to improve our customer experience so that your next experience with our company is even better than your first.

Lori
Lori
2 reviews Toronto, ON
10/10

Installation of a New Natural Stone Walkway

Image Enhanced,

Your company was referred to us from our friends who used your company to restore the front of their home. After viewing the before and after pictures we were convinced that you were the right company for our project.

We really appreciated the countless hours you spent helping us determine the design and colour scheme for our new patio / walkaway (the ideas you provided were priceless).

I often read other reviews about companies online, and I'm never really sure if they are exaggerated or not, so I wont go into too much detail. However, to anyone who is contemplating to use the services of Image Enhanced I want to leave you with this thought: if you are looking for a consistent company, who delivers the exact same service to each and every customer - then Image Enhanced is the right company for you.

The service we received was exactly like our friends told us it would be (efficient, on time, cost effective, stress free and an absolute delight working with the friendly technicians).

All the best and thanks again for a delightful experience!

Dale & Lori
Toronto, Ontario

Approximate cost of services:
$8,000.00
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Company Response

Dale & Lori,

Thank you for providing our team with the opportunity to develop your dreams into a reality. We truly enjoyed working on your project, it provided a refreshing challenge. The most difficult stage of your project was designing your overall layout (you made this process very enjoyable as you both were very effective in communicating your dreams). We are so happy to hear that you appreciated our ideas, it was a pleasure working with a couple as artistic as you. All the best in the future and we hope you enjoy your very elegant, yet spacious 2500 square foot new natural stone patio.

Frank Samuel in Etobicoke
Frank Samuel in Etobicoke
1 review ETOBICOKE, ON
10/10

Restoration of Pool Coping and Water Tile!

Dear Image Enhanced : )

From the original estimate to the final construction you truly provided our family with the utmost professionalism and attention to detail. When your technicians completed our project, we couldn't tell that you were ever at our property (the clean-up was impeccable).

Thank you for performing more than what you agreed to do, this is truly becoming a hard quality to find in other construction companies.

My wife and I would be more than happy to refer you to our neighbors. Keep up the great work and we look forward to using you in the future!

Frank & Olivia Samuel - from Etobicoke, Ontario : )

Approximate cost of services:
$15,000.00
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Company Response

Frank and Olivia,

On behalf of our entire team, we thank you for your kind words and positive customer feedback. It was a pleasure working with your family and we hope to work with you again in the near future.

Scotty in Pickering
Scotty in Pickering
1 review Pickering, ON
10/10

chimney repair, tuckpointing, brick replacement

I would like to take this opportunity to advise what a fabulous experience it has been dealing with Image Enhanced. Right from the first contact with a curbside inspection report left in our mailbox by Adam through to the end result. The report was so thorough and convincing. I felt that I would be crazy not to call for the free no obligation estimate. The estimator, John, came out on time as they promised they would. The estimate was very reasonable (again, just left in the mailbox so we felt no pressure whatsoever). We decided to get the work done. After contacting Image Enhanced the staff told us what the next steps were and when we could expect contact again. We were surprised when the office called to ask if they could start a week earlier than scheduled. Who has ever had a contractor do that? Next we get another call advising that the technician would show us the bricks he chose to ensure that the match was what we expected. WOW....our house is over 50 years old and the match was perfect! This brings me to the actual work itself. What an amazing job your technicians did! They were polite, courteous and worked very hard to ensure that everything was done within the time frame committed to. Then in the end they cleaned everything up...even dusted our bushes at the front of the house. We couldn't even tell they had been there. I guess the best compliment we can give your craftsmen is that you can't tell where they repaired and what was original on the house. Bravo, well done! I'm posting this review because I feel that others need to know that there are contractors out there like Image Enhanced. I highly recommend them and we will calling them in the future to get other work done. We will certainly recommend Image Enhanced to our neighbours and friends. What a refreshing experience!

Approximate cost of services:
$2,000.00
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Company Response

Scotty,

We are very happy that you gave us the opportunity to work on your home and that you took the time to provide us with much needed customer feedback. The description of your overall customer experience with Image Enhanced, is so detailed, that it is as though you previously read one of our Customer Care Manuals. Thank you once again for your review, it was very valuable in assisting our team to improve our customer experience. Enjoy your new masonry upgrades.

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