Homes By Avi Inc.

From the initial decision to build with AVI to final possession and even after the team at AVI has been exceptional. Ashley Schneider, Area Sales Manager and our first contact and consultant throughout, Becky Lowe, Interior Designer and Nonie Warin, Customer Relations Manager, were very supportive and helped us through every stage of development design and final closing process. We could not have been better served.

We entered this process very apprehensive having heard of so many bad experiences with builders. However, as we researched builders AVI came up as one of the best. Lawyers we knew had little to say about AVI as they didn't see or hear of the problems raised with some of the other builders. Once we made the decision, all the stops were pulled out and the AVI team kicked in and help, supported, answered questions, raised issues, handled all our concerns and questions and gave us great insight into how to help them work for us.

By the time we moved to construction we were exhausted! Yet, we felt so included in every aspect of out new homes design we would have had it no other way. The team we worked with didn't miss anything through the entire process and we were involved in every decision and detail.

As we've now taken possession of our new home we are dealing with all the little things that can happen that could leave a bad taste in your mouth, the items that got missed or damaged or back ordered. As before AVI has been exemplary. These things do come up, they in so many ways are unavoidable, however, AVI has been ready willing and able to walk through them with us and resolve them to our satisfaction. We even damaged a few things during our move in and they repaired them at no cost to us!

We highly recommend AVI to build your new home and if we were to ever build again we would most definitely use AVI.

Randy Crosson

We moved in the end of November 2017, driveway starts to corrode and chipping including part of our garage concrete by the end of the year. I address this to the builder and unfortunately homes by avi can't fixed as per their contractor say due to what the city salt was using. one of our neighbor had the same problem and had the same builder but they got his fixed. I address it again to the builder an I got the same response because of their contractor says. By the way, this is the only builder that was having the same problem in our neighborhood. This builder homes by avi was builder of the year for couple of years yet contractor was the one dictating what they can do to make the client happy and satisfied. YES I DONT REOMMEND THIS BUILDER AS I DONT WANT THIS TO HAPPEN TO ANYBODY.

I purchased an AVI home with a “quick posession” date. Well it has been almost 4 MONTHS since I gave them my money and they haven’t even started drywalling my house. A promise of moving in by late July early August has now turned into me possibly not moving in until December. The house has sat for over a MONTH with zero work being done on it. This has been the worst most stressful experience of my life. I would NEVER EVER have bought an AVi home or quick posession home if i knew quick posession meant 9 or 10 months. Now my kids will not be in our house before school starts, i have to rent storage, I have furniture i bought that i now have to pay for storage, and I have to look for a new place to live. EXTREMELY ANGRY and FRUSTRATED

We recently used Homes by Avi to build a new house. It was a stressful 11 months but Avi does a lot of things well and for us a few things very poorly.

The worst part of our experience was the designer they assigned us for interior selections. This person was just bad at her job. She made numerous mistakes. We would catch one and then another and when she fixed the second mistake the first one would show up again. She cancelled meetings at the last minute and wouldn't be able to reschedule for weeks. Her design input was negligible, so I'm not sure why she was even necessary. A decent website could have done her job just as well.

Once you start the build you get access to a website for your house. The website looks and feels like it was developed by the manager's nephew 14 years ago. The nice thing is that it has a bunch of exploits so you can see how much your neighbors paid for their build. The downside is that they can see all your information if they're so inclined. Information security is next to impossible for companies that specialize in it and I'm betting there isn't another builder out there that does any better in that capacity.

Once things got moving they were generally pleasant to deal with. They did a good job of responding to issues and working with us when we ran into something that we were unhappy with. The quality of the work in the house did vary from trade to trade with some doing very well. We had some issues with tile that was so bad it must have either been the guy's first day on the job or done last on a Friday but they were able to address our concerns and fix the problem tiles. The HVAC contractor they hired made a couple very large mistakes are refused to admit anything was wrong. Fortunately I was able to troubleshoot and fix that issue myself.

Generally we're pretty happy with the home Avi built for us and with their willingness to fix deficiencies. It's not something we'll likely do again anytime soon but it wasn't nearly as bad as the builder horror stories you hear.

happy and satisfied for choosing Avi to build our new house. the sell's stuff Reg and Ravi was awesome. they were responding to any question we had in a timely and professional manner. home by avi was updating us every stage of the building phase and let us visit the site when we needed. for possession date we met Dave and Kevin who are the best person to talk to. specially Kevin he did a very wonderful job for every issue we have. he is very professional responding on time and giving a solution or fix for what we asked. Thank you Kevin you made us feel we made a good choice for Avi to build our house. even if it is only a month since we moved, we give home by avi 5 star for all the service. Thank you

Teddy and Egla

Upon moving into my condo, built by Avi Urban, things seemed great! The finishes were nice, the upgrades were that of luxury apartments, and the building looked good both inside and out. But, once my warranty was out and the real issues started showing, things took a major turn for the worse. As I was seeing things on the property degrade, I decided it was time to join the condo board to really get a feel for what was going on. The first thought I had was “this is totally disappointing” and a sense of extreme upset towards Avi instantly formed. The list of problems that were identified with the building was pages and pages long. The risk to safety to the residents was even more disturbing.

Companies had to be brought in to assess the issues and determine what was missing and what each risk was, at a cost to the board and residents. This information was provided back to Avi, and the only response received was “we’ll pass this on to our team and look into it.” Days, weeks, and months have passed, and Avi has not returned any calls or emails. It seems once they got our money they washed their hands of the property and that was it.

Now, we still have the issues of resident safety as a priority to resolve and are still waiting on Avi to respond. These safety issues have also been identified as building code violations—which, according to provincial laws, states the builder is on the hook to solve this. That doesn’t seem to matter to Avi. They can’t seem bothered to respond to our management company or board. With instruction from our management company, we have tasked them to quote out the costs to fix these building safety issues. We cannot leave our residents at risk of potential disaster any longer. These costs should never have had to been absorbed by the residents and board, but with the lack of integrity on Avi’s part, we have no option. So BUYER BEWARE—Avi doesn’t seem to care that the people buying their properties are people too, and not just sales figures on reports and charts. We should be able to feel safe and secure in the residence we’ve purchased from them, but having these issues sitting in the back of my mind, it’s hard to feel anything but worry and be concerned that everyone is doing their part to live safely.

My wife and I had a near devastating experience with a prior builder. We were skeptical to build again, but were very impressed with Sylvia representing Homes by Avi. The entire experience was positive and they built us a beautiful home, near flawless, with expert craftsmanship, closely monitored by Dave, a true master of his trade, our site super. We believe in merit, where merit is due and it most certainly is due here. Thank you guys for delivering a safe and beautiful home to us and our three kids.

We received possession of our new home in April 2016. Our sales woman who dealt with all the structural components of our home was amazing, and is primarily the reason I would recommend building with Homes by Avi, from start to finish she was hands on, always available, and really took the time to go through everything with us, which we really needed as it was our first home we were buying. However, we had a less than stellar experience with the selections team, our designer was going away on holiday's and the whole process seemed rush and not well explained, our sales lady once again saved the day and had to step in and explain what 90% of the items we had selected even were, as we had no clue what had been added. That being said our home is beautiful, and all in all the process went fairly well. My main issue at this point is Warranty, minor things such as nail pops or doors not closing properly were all corrected in a timely manner at the close of our first year. But, other things such as our garage floor not being sloped properly, or siding falling off hasn't been so easy. We've requested our garage floor be corrected for months, always being told "I've asked the company to come and take a look", but never any follow-up. It feels as though we are no longer a valuable customer now that they have our money and are in no rush to stand by their workmanship. That is the major reason why I would hesitate to recommend this builder to friends or family, our home is beautiful, but constantly trying to get someone to come out and correct the issues with the build is extremely frustrating.

Bought a quick possession home before it was finished. Final product was full of cheap finishings. Paint job was terrible. The way the doors opened didn't make sense. Cheapest carpet possible was installed and before we even lived in for a year they look like they needed to be replaced, which isn't cheap. Many other issues. Would not recommend this builder at all.

Bought a townhouse from Avi. No issues prior to buying, totally different story once contract signed. Many issues. They are ignoring us.

Very disappointed with them and would no longer recommend them. Be careful.