LUSSO DESIGN
Detailed reviews mean more; this is detailed, and Lusso Designs deserves the effort to write it.
BOTTOM-LINE: Don’t look anywhere else; Andrew is the man.
ESTIMATE PREPARATION: Spent over two hours on-site with us discussing the options. Prepared the estimate on-site and shook hands.
GLASS INSERT DESIGN AND MANUFACTURE: We chose an older art nouveau look. A modified custom design for the doors and full custom design for the sidelights. Andrew went the extra mile to have the in-glass iron-work painted to our particular colour to match house stair railings. Looks beautiful! Glass inserts manufactured in North York to Lusso blueprints.
PRICE: Within a few dollars of the LOWEST of several estimates and much lower than a few. Read this in the context of a custom design, as described above. Others were off-the shelf only.
DEPOSIT: Very reasonable at only 10%. Would not begin to cover his material cost commitment for the job.
SCHEDULING: Gave us a date range and then called two weeks before to confirm the date; a Sunday. They are busy and deservedly so.
CONSIDERATION: Called 90 minutes ahead of schedule to ask if they could be an hour early.
MORE CONSIDERATION: Had a radio at low volume; asked if it bothered us, which it did not.
TIMELINESS OF COMPLETION: Estimated at five hours; were complete in well under four hours.
WORK ETHIC AND ENERGY: Very high for both Andrew and assistant. Did not stop; drank the coffee we offered on-the-fly. They brought their own lunch and ate it in 15 minutes.
ATTITUDE: Very polite and easy to get along with.
EVEN MORE CONSIDERATION: Very careful with floors, mess and everything else. Swept and vacuumed afterwards.
WORKMANSHIP: Meticulous. My office is next to the front door so I had a perfect view. The quality of the end result is perfect. New, heavy duty security hinges, new weather stripping and new floor sweeps at the bottom. Doors open easily despite the weight of the glass.
TRUST: Accepted a personal cheque, which is trust. "He who trusts may in turn be trusted". And he can be trusted.
OVERALL LOOK: The design of the glass, iron-work and surrounds look wonderful. At once elegant and subtle, yet an immediate eye-catcher and focus of attention.
IN SUMMARY: If we did this again at a different house, we would not look around; Andrew at Lusso Designs is our choice.