Monster Plowing Company

Snow Removal
Toronto ON M6P 3S9
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HomeStars
Snow Removal
Monster Plowing Company
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79%

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Reviews by rating (past 12 months)

Reviews for Monster Plowing Company

Average customer rating:
8.1 10 (95 reviews)

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6/10

SNOW PLOWING

Its been good using the company Monster Plowing for the winter and I have no complaints. I found them through the yellow pages and they've done everything we have asked of them!

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Company Response

Monster is so happy to hear that we have met your expectations! Thank you for leaving a review and we look forward to serving you again this winter!

10/10

snow removal

I find this company to be a decent price with good service. I am a property manager and as far as I am concerned I would give them a 10/10 as I have had no complaints from my clients.

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Company Response

Thank you for having the faith in our service to use us as a part of your business. At Monster we strive to provide a 10/10 experience to all of our clients and we are so happy that this is how you rate us.

Diane Shrimpton  from Chicago
Diane Shrimpton from Chicago
1 review , SK
8/10

Snow

We used Monster Plow to do snow removal services this year. It was a pretty mild winter but they still managed to salt and plow the driveway when there was more snow or ice. We chose the premium package because we wanted the work being done in the early morning which was great to have. One day we needed them to salt our driveway and they came so quickly! The only thing I was not too happy with was that they indicated they would come once the snow stopped. Despite the fact it didn't turn out to be a huge problem because of the lack of snow, we run public workshops and we have typically 20 people showing up. I would have been really upset if the people arriving for the workshop had to plow to get through or out. I noticed other businesses had their property cleared and plowed unlike ours. I guess if we really did need them we could have given them a call and figured out a time for them to come in. But we weren't too happy about that. Other than that I really appreciated their communication services such as the e-mail updates.

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much for providing a thorough and insightful review. We are glad that you see the benefit in our Priority package which provides early morning service. In response to your concern about waiting for the snow to stop falling, we have improved our service for the upcoming winter to better handle ongoing snowfalls. We know that our proposed improvements for the 2016-17 winter will be just what you need to further increase your satisfaction.

Kristin Mant
Kristin Mant
1 review Toronto, ON
10/10

Snow Clearing

I got a year contract with Monster Plowing and thought their service and company was fantastic. They handled all our snow removal and plow and did an excellent job. I heard about the company through their promotional e-mail and decided to go with their service this year.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for sharing your experience with Monster Plow. You labeling our company and service as fantastic is an amazing complement. We will work hard in the future to keep you satisfied. Thank you for taking the time to review Monster Plow.

Selim Dedej  from Toronto
Selim Dedej from Toronto
1 review Toronto, ON
5/10

Snow Removal

Monster Plowing just did my snow removal and based on the amount of snow we had this previous winter it was hard to tell how efficient their work/service. I would generally give them a 7/10 as I have been working with them for 2-4 years now. They offer different packages and I am not the top priority, but they still have been good compared to other companies I have gone with. They aren't perfect, but they are still good. I think their price is very reasonable, but their quality of service needs to improved.

Approximate cost of services:
$0.00
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Company Response

Thank you for sharing your experiences with Monster Plow. We appreciate you comparing us favorably to other snow contractors. A member of management has already reached out to fine tune the service delivery at your locations for next winter. We appreciate your offer to increase the score of your review. And after next season, we strive to have your satisfaction at a 10/10.

John Bordug  from Toronto
John Bordug from Toronto
1 review Toronto, ON
10/10

Snow Removal and Clearing

Monster Plowing company did my snow removal and cleared a common driveway for each of the condo units. They also shovelled the stairs for each condo unit (there are 12 units in total). We are really happy with their work and we have been using their services for over 5 years now!

Approximate cost of services:
$0.00
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Company Response

Thank you for being such a long term client, and taking the time to review Monster Plow. It is clients like you who have helped grow the company to what it is today. We look forward to continuing our relationship in the future. You get a 10/10 client score, John!

Private User
Private User
Private User reviews , SK
10/10

Shovelling, Salting and Snow Plowing

I got Monster Plowing Services to do my snow maintenance this previous winter. They shovelled the side walk and the rear of my house. I don't live on this property as it is a rental, but I have yet to receive any complaints from the tenants. I am really impressed with Monster Plowing's communication services as they always send out e-mail updates before a storm is coming to let people know what they are going to do.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for reviewing Monster Plow's work at your rental property. We are so glad you have been satisfied with our service. Our constant email communication is an important feature in our business, and we are happy to hear you appreciate it. Thanks again.

Naomi Goslinski from Toronto
Naomi Goslinski from Toronto
1 review Toronto, ON
2/10

Snow Removal

I went with the 'priority package' with Monster Plowing Service this year. It was a very mild winter and did not snow a whole lot. However, a couple weeks ago it was freezing rain and we had a huge problems because they salted in the middle of the night rather than in the morning. Our place was a skating rink the following morning and when we spoke to the company they were going to make us pay for another salting job - which I do not find to be an appropriate response.

Approximate cost of services:
$1,900.00
1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your concerns with us. A member of management has already reached out to you. We are very sorry about your experience with the freezing rain. The property was serviced 3 times within a 24 hour period during a prolonged freezing rain/sleet/slush event, and it is unfortunate that this did not lead to completely clear site conditions. Our experience with this serious ice attack helped us shape our responses for similar weather events in the future. We look forward to speaking to you at the soonest in order to resolve this situation moving forward, and really appreciate your feedback.

Jermey Parry  from Toronto
Jermey Parry from Toronto
1 review Toronto, ON
10/10

Snow Plow

Monster Plow did the winer maintenance and snow removal on a condo that I have a contract for. They were really to great work with, very professional and I am very happy to have used them this year. This was my first time working with this snow removal service company and I found their communication to be top notch and I have no complaints. I wasn't very happy with previous companies I had worked with in the past so this year decided to go with someone new. I found Monster Plowing through a google search.

Approximate cost of services:
$1,000.00
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Company Response

Thank you very much for sharing your experiences with Monster Plow. It is great to hear that you are happy to have found us, and that you find Monster professional and great to work with. It is responses like this that make Monster a rewarding career. Thank you.

Davida Walker  from Toronto
Davida Walker from Toronto
1 review Toronto, ON
8/10

Snow Removal

Monster Plowing was our snow removal company for this previous winter. They removed snow from our parking lots, pathways, and also salted the ice covered grounds. I found their service has been pretty great; however, there hasn't been much snow this previous winter. They have only had to actually come in once or twice but did a really good job with the salting. They are always getting the job done before they're expected and salting the grounds (which has been great for our place). The only issue we had was at the beginning of the year they did accidentally bump a deck, but that was an error on all parts because the deck was hidden due to the snow. Overall, I am very happy with the work.

Approximate cost of services:
$0.00
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Company Response

Thank you for reviewing Monster Plowing! It is great to hear that your experience has been that our service is delivered early and the salting is done well. Although I do have one correction - we were at your property a total of EIGHTEEN times this past winter! Overall you say that Monster is "pretty great", we will definitely strive to make your service even better this winter. We really appreciate the feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Monster Plowing Company

WWW. MONSTERPLOW. CA - Visit our website for detailed information about our company! Delivering Toronto's most reliable snow removal services since 2006, Monster was voted Toronto's #1 commercial and residential snow removal service. Recipient of the Consumer Choice Award for best Toronto snow removal service, two years in a row!
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