Elite Appliance Service – Toronto

Work Order No. 207899?
I would not hesitate to recommend Elite to anyone needing an appliance repair.
Their service was very professional .The Technician was very helpful and performed the services as per our satisfaction

I purchased a Samsung gas stove 3 weeks ago. Started to have yellow/orange flame two weeks ago. Contacted Samsung and they opened a file with Elite. Samsung told me this company will call me within 48 hours and setup a visit appointment with me. Never happened after 3 days. I then call them and waited on phone over 45 mins. The lady answered the call told me there is no time slot for my area until another week. However, most annoying thing was she said she can't give me an exact date and time until two days before. I told her I have to take day off in advance. At the end, she was able to give me a date but duno the time. I have to call back two days before and get the time. I asked if they can figure that out and call me back. She said ok. But then of course, no one called me and I spent another hour on the phone two days ago before my appointment and get the exact time.
Finally, the technician showed up yesterday and took a look at the stove. The flame was blue. I told him, it is not consistent. Usually happened in the morning. He checked something, not sure what and told me everything is good and he is going to close the case. I asked if the case could stay open for another day or two. It is because i knew nothing was changed or fixed. The problem will remain. He keep telling me the case can be re-open but has to close now for billing. That's not my concern, as a customer, I want my stove to be fixed and asap. If nothing has done, the case better to be opened. He wasn't too happy and left. At night I got an email from the company stated the status of this case is completed and asked for my feedback for the service. I replied back I do not want the case to be closed. This morning, i checked the stove and can see the same problem. I took video and pictures and send it back to them and asked them to contact me and follow up. Hear nothing since. Then I called the company. ( another 45 mins wasted). the guy who picked up the phone told me they only do scheduling, for this case, I have to wait for the service department review my email and get back to me. And I can't call the service department, I can just wait.....

This company gave me very unprofessional, unorganized impression. it was not easy to make appointment, and their focus is not customer. I saw some good feedback in this site but definitely that was not what I experienced.
I am still waiting for them to contact me when they can come to fix the stove.
I will contact Samsung to report that, they should consider get a better service company.

I will provide update in this case when I hear back from this company, hopefully not a month.

Celia

Ref# 206197
Had washer repaired under warranty excellent service!
I was able to get a quick appointment and the staff and technician are friendly and knowledgeable! Thank you! I am very satisfied!

Washer door not lock. Samsung recommended Elite. Booked diagnostic appointment. Was called/texted day before to confirm 3-hr window. They also said they would try to have part on the truck since I knew what the problem was. They arrived on the earlier side of the 3-hr window, had the part & prompted me to double check if I had an extended warranty. Turns out I did and had forgotten since machine was 4 years old. Repair done quickly and was covered by warranty.

Called Samsung and they ordered a service person to come out to correct the stove problem. They made an appointment and
came on time. The service man was very courteous and had
never seen a problem like that before on a Samsung stove.
Product under warranty. The service person was on time,
polite, efficient and fixed my stove in 10 minutes. I was very happy with his service.

Work Order number 208550:

The Technician was very helpful and performed the services as per our satisfaction. Technician was very professional and provided timely services. I would surely recommend Elite Services to others.

Thank you once again for taking care of it. CK

The service was excellent. The technicians were extremely helpful and polite. They explained what they were doing throughout the process. Bookings was easy and they even sent out reminders. Ref# 206305

Reference 4132665475. From the time a received the call from Eilte about setting an appointment and coming to fix my appliance, I was very pleased. Had my fridge fixed and was very happy. Technician was very courteous and knew what he was doing. Went above and beyond to fix the fridge. He also made sure there was not anything else needed to be fixed and answered all my questions as well.

reference 190956 . Elite sent a technician to fix my dishwasher and he was courteous and fast. Excellent customer service which is very scarce in todays society. He introduced himself showed up in company van I felt safe letting him into my home. Great job. Thanks a bunch!