Convertible Heating And Air Conditioning

This company is terrific to deal with. We needed a new furnace and water heater; Marnie showed up as scheduled, did a thorough evaluation of our needs and very clearly laid out our options - without any hint of a hard sales job. The price she quoted was by far (and I mean BY FAR) the best we received, and we agreed on an early installation date. On that date, Adam and his assistant (Andrej??) came on time and immediately got to work. They were polite, efficient and hard-working. Despite their best efforts, they were not able to complete the job on the same day - rain and cold weather prevented them from finishing the necessary work on the outside of the house (concrete sealing around the vent pipes). However, they made sure we had heat and hot water before packing up. They returned three days later as promised, and finished the job. Before leaving - on both occasions - they cleaned up and left the work site (and access to it) spotless. Despite having to work in cramped conditions, and having to make two trips to complete the job, there was no attempt to justify any upward price adjustment - we paid exactly what was agreed to at the outset. It is indeed rare to find a company such as this one, that combines high quality, great service and economical prices. I would not hesitate to recommend them to anybody.

I was recommended this company by a friend after running into lots of shady HVAC technicians and sales people. I called Convertible Air (and spoke to Marnie, who was VERY helpful), I had been screwed over a few times by Sears and was fed up paying to repair the new furnace I got. It came with a 'warranty' however they would only visit once a year. The first time they visited this year is because a part was recalled. I do not believe I should be responsible for it. The furnace stopped working, I made the call and the service technician Raj showed up within a couple of hours (I was shocked and expected to wait days). He was polite and very thorough in explaining what the problem was. He even went out of his way to show the codes that were not met by the original installers. I will be contacting Sears in the future to have them rectify the situation. I am thoroughly impressed with the service provided by this company and will likely use them for future installations of my other properties.

A week ago my wife noticed that the furnace was running, but no warm air was getting pumped out. Upon checking this, found that it definitely was not working properly. Called Convertible Home Services, a technician was able to come the same day. He patiently explained to me that a part that was not functioning properly needed to be replaced. Problem was that between labour and part cost, it would come close to $900. He recommended a newer more efficient furnace for slightly $1000 more, as mine was already 18 years old, and sooner or later some parts were bound to go bust, and my costs would be even more. On the following Monday the service guy came in ( Deiter ), very courteous and punctual. Installed everything properly, cleaned up, ran diagnostic tests, and everything turned out fine. I have purchased an A/C unit from Convertible, and have found the service and advice proffered to me by Marnie and Ken have been very helpful. Thanks again for the great work and service, I will be calling you for all my heating and cooling needs from now on.

I contacted Convertible Heating and Air Conditioning last spring in response to a promotion in the mail. It was nice dealing with Marnie and the rates were indeed competitive.

However, upon installation the unit was not able to operate on the Auto setting. We were told that it would be okay for the unit to operate on the “Fan/On” setting, as it helps with circulation. In addition, we were told that since it was under warrantee, a service person from the company could come back to fix what was wrong at no charge (as the installer did not have the necessary tools on hand).

We were not followed up by a service person and as I had just had a baby, did not remember to call the company back until receiving an exorbitant energy bill (after that summer). Upon contacting the company, we were informed that it was too cold for a diagnostic and that the work would have to wait until the following spring (before the warrantee expires).

We followed up a few weeks ago and a service person diagnosed the problem and returned to complete the repairs. The service guy followed up later that day to say that we unfortunately had to pay after all. There had been a misunderstanding between him and the company and repairs had been done to our furnace circuit board, which that affects the operation of the AC unit. As only the AC was installed by the company the labour would not be covered.

After following up with the company, the only explanation I received was “well, someone has to pay” the service person. Although the owner accepted that the misunderstanding was their fault, I was told that our options were to (1) make payment (at a discount) or (2) the service person could return to undo the work that was completed.

Topping off this entire situation, we recently received a reminder (in the mail) from the company to extend our service warrantee. All things considered, this experience has been mediocre at best.

Chris my sales guy was great at explaining everything and helped me decide which size unit to go with. The service guys were on time, very friendly and walked me through the whole install. Everything was cleaned up and they even fixed the water hose coming from the humidifier that was installed incorrectly from a different company. I will be using these guys again when its time for my furnace upgrade.

My neighbour got a new furnace last year from Convertible, and recommended the company to me when my furnace broke down. Marnie visited my home, explained my options, and made recommendations for my new furnace. The price was right. A few days later, the furnace was installed by a courteous professional crew. I am amazed at how smoothly the whole process went for me with Convertible! I highly recommend them!

Many years ago I had Convertible install a air conditioning and was very happy with the service and the price.
A week ago I had my furnace replaced by this company again because of the wonderful customer service and expertise. The manager of the company Marnie is such a wonderful person. She explained to me the efficiency and pros of the different models of furnace and leave all the information for me to decide. I have had a couple of quots from other companies but none of them could beat the price Marnie provided. Why? This is a family business. Marnie is able to cut the price to help the customers to low their cost. As soon as I made a decision, She arranged an installation date at my convenience. The young crew she sent was so professional and polite. They came 10 minutes earlier. When they finished the work, they even picked up the old dust in the basement. The job is well done. You couldn't even believe this was done by a fellow of 30 years old. I will highly recommend this company to anyone I know who needs new furnace, heating and air conditioning. Buying this company's products and service can give you peace of mind. Seeing is believing. Give it a try and you will never regret.

Marnie explained her recommended solution very well and provided a competitive bid for the work to be done. The workers showed up on time, covered up the work area thoroughly, and finished the job on time, They cleaned up the work areas before leaving. Everyone was very courteous.
I would definitely use this company again.

This company provided friendly and efficient staff. Great overall service! Convertible has gained another customer in me. I will definitely recommend them to family and friends. Keep up the good work guys!

Cheers from Mississauga!

After contacting convertible, Marnie was prompt to set up a schedule where she was extremely patient in explaining different types of systems and features and requirements for my home. We set up a installation date for which the crew was on time and prompt, they were knowledgable,courteous and cleaned up when the job was done, they explained all the maintenance schedules and were on their way. Could not be more satisfied and will definitely recommend them to everyone in need. Thank you Marnie and the convertible crew