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HomeStars
Roofing
The Home Professionals No Longer In Business
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7%

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Reviews by rating (past 12 months)

Reviews for The Home Professionals No Longer In Business

Average customer rating:
7 10 (133 reviews)

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nicole from Toronto
nicole from Toronto
1 review Toronto, ON
9/10

Eaves trough cleaning / repair

Got a Groupon for general cleaning and roof inspection. After a thorough review, he came back down to show me photos of the situation up there. We had a vine totally growing over the eaves, so he removed that and installed new brackets to reattach and secure the eaves for many many years to come. Good price, quick work, great clean up and customer service.

Approximate cost of services:
$100.00
0 of 1 people found this review helpful.
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Cinthia from Toronto
Cinthia from Toronto
1 review Toronto, ON
9/10

Cleaning and Roof Inspection

I saw a groupon deal for a Gutter cleaning with a roof safety inspection and since we have a Pine tree that constantly drops needles into the gutter. I went ahead and bought the voucher. I called to book an appointment and my call was returned within the hour and had set up an appointment. They did a great and quick job and had suggested some extra roof work . He gave me a great price and went ahead and finished it that day.

Approximate cost of services:
$49.00
0 of 1 people found this review helpful.
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Melanie from Vaughan
Melanie from Vaughan
1 review Vaughan, ON
10/10

Professional and cost effective

My roof above my garage was leaking and I was shopping around for roof repair companies. I came across Home Pro and I decided to get a free estimate on how much the work would cost. After a technician came, inspected the issue and provided me an estimate, I advised them that I will call them back after I get a few more quotes. I did end up using Home Pro’s services, their price was very competitive, and the completed work was exactly what they said they would do. I would recommend anyone who is looking for companies that do roof repairs, to choose Home Pro.

Approximate cost of services:
$180.00
0 of 1 people found this review helpful.
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Victor from Toronto
Victor from Toronto
5 reviews Toronto, ON
0/10

Eavestrough cleaning

I hired Home Pro Exteriors for an eavestrough cleaning deal through a Groupon deal. I booked a morning-to-noon appointment. The cleaner/rep did not show up on time so I called their office who said he was running late but promised a time in the afternoon but would call an hour before arrival. I had to call their office twice when the rep blew through two of promised delayed times. The office did not even bother to call me to tell me how late the rep would be or to check up on the appointment. In fact, the Toronto office closed shop and went home before the rep showed up to the door. I called their main office but they had no way to contact the rep and no one was at the Toronto office to cancel the appointment.

The rep eventually showed up 9 hours late without calling. I asked him to go home. Saving money through Groupon is one thing but not at the cost of horrible customer service. I wasted a day for about $20-30 savings. Not worth it.

Approximate cost of services:
$50.00
What could this company do to improve their services?
Overhaul their customer service at the Toronto office. Don't over-promise and under-deliver. Have your office call to ensure your rep has shown up or called to inform a client of a delay. It's not rocket science.
Any advice to offer fellow homeowners facing a similar project?
Get some assurances from the company that they will call you if there are delays. If they don't follow through, cancel at the first opportunity. Is it worth your time?
8 of 8 people found this review helpful.
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Company Response

We do apologize for any time of yours that we may have wasted. As a Home repair company sometimes it makes more sense to go ahead with extra work needed on the day of the original cleaning/appointment/estimate . This as well as GTA traffic can contribute to delays. When this happens we offer to do the work as soon as we can get there and do not require you to be there so as to let you go about you daily schedule.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Professionals No Longer In Business

The Home Professionals brings 30 years of combined experience to help homeowners in Toronto, Vancouver and Calgary make their homes safe and comfortable! Our trained service technicians meet the highest standards of expertise and professionalism. We specialize in preventative maintenance to eavestroughs, as an investment in your home. Proper eavestrough ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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