Straight Up Masonry

Masonry & Bricklaying
Toronto ON M4C 2C8
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Reviews for Straight Up Masonry

Average customer rating:
9.9 10 (429 reviews)

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Tim W.
Tim W.
6 reviews Toronto, ON
10/10

Replace Porch Pillars

Both pillars on my front porch needed replacing as they had been built incorrectly and without adequate footings. STM had been recommended to me by several people and their quote was very competitive. The communication was excellent in the build up and they explained all the work to be done. The work was completed in 3 days and the the guys who did the work were very professional, hard working and left the site clean and tidy each day. The job came in on budget and completed pillars looks absolutely fantastic. I cannot recommend these guys enough; they are excellent.

Approximate cost of services:
$6,000.00
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Company Response

Thank you, Tim.
It was great to work with you.

Susan L.
Susan L.
7 reviews Toronto, ON
10/10

tuckpointing

Delightful experience from the introduction to the workmanship and professionalism of this company. They succeeded in meeting our high expectations. My best advice is hire them now, Straight Up is the best!

Approximate cost of services:
$2,800.00
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Company Response

Thanks Susan,
We strive for professionalism on every job, It was a pleasure to meet and work for you.
Thanks for the referrals.
Tony.

cbskigirl in Toronto
cbskigirl in Toronto
2 reviews Toronto, ON
1/10

Taking advantage of a Senior. Tuck pointing done, quoted on 1.5 days and did a 4 hour rushed job

We hired Straight Up Masonry on the recommendation of a friend. The quote was for 1 to 1.5 days and all deep pockets of mortar to be blown and repaired. They came Friday for 4 hours and left. There are still various deep pockets left that were never touched, and parts of the job were sloppy.

This is my fathers house, who is 86 and I feel he was completely taken advantage of. When he called to discuss the job that ended up being $400/hour - he was berated and yelled at. I don't know who thinks they can treat people like this - user beware.

Approximate cost of services:
$1,600.00
0 of 4 people found this review helpful.
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Company Response

Kurt,

I am saddened to read this Kurt.
In the almost 7 years since I started this business I have prided myself on honesty and integrity.
I would never take advantage on anyone young or old.
I (Tony Devlin, Owner of Straight Up Masonry) carried out my site visit on the 10th of May 2017 are receiving your email on the 4th of May, you said you would be home which you where but I was "perfectly ok to assess the by Himself". After meeting you at the door I carried out my site inspection and left, pretty standard procedure.
On the 12th of May we sent the written estimate along with pictures highlighting the areas of concern and which needed repair. You called the office and accepted the job.
You did not pay your deposit to secure your job in my calendar, again standard procedure but I was not concerned as you where happy for us to arrive if we had a "free day". My mistake.
We arrived on the 9th of June to carry out the work.

This means you had 4 weeks between receiving our estimate and pictures and us arriving, now how did we take advantage of you since you had the price and pictures before we even set foot on the property?

At no stage did we or anyone else tell you the job would take 1.5 days.
The day we had to carry out your work 1 employee called in sick, I cancelled his much larger job but sent his partner along with the original guy to do the work instead of sending him home.
I had planned on the job to be done within 1 day by 1 guy instead we got it done in 4 hours by 2 guys. Weather I send 1 guy to handle the job or several it is of no concern to you or anyone else.

After we sent the invoice you called the office again and flat out refused to pay your bill because you
"don't think your guys are worth the money you pay them"
After I called and tried to explain you said "take me to court" and hung up the phone.
I called back to explain to you man to man the situation at which point you start asking for my financial situation, none of your concern, you asked how much do I pay my guys and how much profit do I make, again not your business.

I tried to explain that business have overheads but your wouldn't accept that, you kept asking why I pay my guys $400 per hour, which by the way, is pure nonsense.

At the end of the day Kurt, You clearly don't like to see a small business or any business make money.
You where happy to have the work done but not happy to pay.
In the end you did send you cheque, Thank you.

Our company policy is not to accept payment until work is completed in full.
If there was an issue with the work or we missed a section then we would be happy to have returned and taken care of these issues asap with no charge to yourself.
This has been been our way of doing things since we I started this company and will remain that way.
I don't claim to be perfect and sometimes on pointing joints things can be missed.
Unfortunately you did not give us this opportunity.

We wish you all the best.
Tony Devlin
Owner

jclupton
jclupton
1 review Toronto, ON
10/10

Pillar Rebuild

A couple of years we noticed that the pillar on our front porch was beginning to crumble at the base. We had various companies come out and provide their professional opinion of what needed to be done. Tony from Straight Up Masonry was prompt to respond to my job request, looked at the pillar and gave me to options and advice for how to proceed. The cost estimate was very fair!
Now the job is done and we couldn't be happier with the quality of work and the positive experience of working with this company! From beginning to end they (Tony and his wife Crystal, Mitch, Declan, Damien and the team) were reliable, professional, responsive and accommodating!
The bottom line is this....they showed up and they did what they said they were going to at the time and price they said they were going to do it!!! I'm so glad I found them on Homestars and highly recommend them to you now. Best wishes, Jennifer

Approximate cost of services:
$40,000.00
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Company Response

Thanks Jennifer,
Was our pleasure to help out.
Tony.

Private User
Private User
1 review Toronto, ON
9/10

Masonry repairs for our old home

I got quotes from 3 different masons and right away Straight Up stood out from the crowd. The quote was reasonable and Tony struck me as someone I could trust. The crew were courteous, respectful, prompt and communicated very well. They did a great job! I have a 100 year old house and was surprised how well they problem solved. I recommend Straight Up and will have them back.

Approximate cost of services:
$3,755.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for the review, happy to help.
Tony.

Randy
Randy
3 reviews Toronto, ON
10/10

Tuckpointing and New Window Sill

We had Straight Up Masonry remove an old brick window sill and replace it with a limestone slab, as well as do some tuckpointing on our older Toronto semi. From initial contact to the post-work follow-up, the entire team were a pleasure to deal with. Fair price (lowest of three quotes we received), excellent communication from Tony and Crystal throughout the process, the crew were personable, professional and incredibly neat, and we were very happy with the results. Can't really ask for anything more.
We will not hesitate to use Straight Up for any future projects that may arise.

Approximate cost of services:
$1,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Randy,
Glad we could be of service.
Thanks
Tony.

Ian
Ian
1 review Toronto, ON
10/10

Brick repair and replacement

Straight Up Masonry was a pleasure to work with. Unlike 99% of contractors, they kept us in the loop at every step. We knew when they'd arrive (and they did) the time and what work was going to be done that day. They were the most courteous workers we've ever used, and we just finished a major 18-month entire house reno with lots of trades involved. The guys cleaned up after their work and at the end walked us through everything they had done. We recommend them without any hesitation!

Approximate cost of services:
$9,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks Ian, We strive to give all we can on every job, customer service is a major part of what we do. We appreciate all the great feedback.
Tony and Crystal.

blairc
blairc
2 reviews Toronto, ON
10/10

Brick & Parging Replacement

We are very happy with the work that Tony, Mitchell & Damian provided. They were able to get the work done very quickly after providing a reasonable and well explained quote. The work done was exactly as described and looks great. Great customer service. We'll be using Straight Up Masonry again in the future!

Approximate cost of services:
$1,800.00
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Company Response

Thanks Blair, look forward to any future projects you may have.
Tony and Crystal.

Linda W from Toronto
Linda W from Toronto
3 reviews Toronto, ON
10/10

Chimney and brick repair work

Straight up Masonry recently repaired the bottom of our chimney stack and some brick work at the side of our house and we couldn’t be more pleased with the end result. Tony and Crystal and their crew are a pleasure to work with and really take pride in their workmanship. From getting a quote right through to showing up and completing the job they are very easy to work with. Will definitely work with them on future projects and wouldn’t hesitate to recommend them anyone.

Approximate cost of services:
$700.00
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Company Response

Thanks Linda, We are happy that you are happy.
Tony and Crystal.

Jeff
Jeff
6 reviews Toronto, ON
10/10

Pillar Rebuild

We had two brick columns supporting our porch replaced by Tony and his crew. This included pouring new footings for each of the columns which had deteriorated. The whole team at Straight Up Masonry is thorough, professional, and very easy to work with. I wouldn't hesitate to work with them again.

Approximate cost of services:
$7,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Jeff,
Thanks for the kind words. It was great working with you and we hope to hear from you again for any other masonry projects you may have.

All the best,
Crystal Devlin

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Straight Up Masonry

Straight Up Masonry Ltd. are the Masonry Specialists for all types of brick and block work. Chimney repairs and rebuilds. Window sills, house pillars, door and window repositioning. Additions, Foundations, Tuckpointing. Fireplace and firebrick installation and repair. New and Restoration brickwork. Free Estimates.

Visit us here are well:
https://www.instagram.com/straight_up_masonry/
https://www.facebook.com/straightupmasonry/
https://www.houzz.com/professionals/general-contractors/straight-up-masonry-ltd-pfvwus-pf~219950817

CATEGORIES
Masonry & Bricklaying and Tuck Pointing
SERVICES
Chimney Rebuild Specialist, Chimney repair, Brick replacement Specialist, Block work, Additions, Brickwork repair, Parging, Cultured stone, Natural stone, Foundation repair, Door and window repositioning, Window sills replacement, Tuckpointing and spotpointing, Brick arches, Basement floors, House pillars, Porch pillars, Driveway pillars. Window and door fill ins. Milk box fill ins, Chimney removal, Refacing of homes.
SPECIALITIES
Chimneys Brick Replacement Tuckpointing/Spotpointing Porch Pillars Door and Window Repositioning
WEBSITE
https://www.straightupmasonry.com/
YEAR ESTABLISHED
2010
PAYMENT METHOD
Cheques, Cash
LICENSES
Chimney repairman licence T85-4177256 W.H.M.I.S (Workplace Hazardous Materials Information System
LIABILITY INSURANCE
Yes
DIPLOMAS
Construction Industry Training Board/City and Guilds NVQ level 1,2,3 in Bricklaying and Masonry wor
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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