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Glider, Recliner, Nursery Furniture
Great to hear, Robyn! All the best with your new baby and hope you enjoy the furniture for years to come!
Hi Marsha,
I'm very sorry that you had to go directly to the manufacturer to replace a part of your crib. We have that policy in place due to the fact that this particular manufacturer does not ship out single parts because of risk of damage during shipping. I am currently reviewing this policy with them to change it. Although defects happen rarely, I am sorry it happened to you. I would be happy to refund your delivery charge due to the inconvenience you have been through. Please contact me directly to discuss. We have had many, many happy customers in the past 7 years who have referred us to their friends and family so again we apologize that your experience has not been the same.
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