Hy Grade Steel Roofing Systems Ltd.

Hi Ms. Marshall,
Thank you for taking the time to share your concerns with us in a review. We do apologize for the miscommunication experienced through the approval process of your project. An accurate timeline was not communicated clearly to you at the beginning of the project and for this we do sincerely apologize. We have since identified the source of these errors on our end and we can assure you that it has been addressed accordingly. As for your concerns with leaks, according to notes from your conversation with our QC inspector, we do believe that this is in regards to leaks through your existing roof before the installation of our Steel Roofing System. We are happy to report that this has since been resolved. We are sorry to hear about your unreturned phone calls but unfortunately cannot find any record of them on file. We would love to hear from you at Head Office during regular business hours so that we may address this and any outstanding concerns.
We are confident that you’ll be pleased with your new Hy-Grade Steel Roofing System for many years to come and thank you greatly for your business.
-The Hy-Grade Team

Thank you very much for your review! We are delighted to have met your expectations. Please enjoy your peace-of-mind for many years to come and thanks again for your business. -The Hy-Grade Team

Hi Mr. Robb,

Thank you for sharing your review with us. We do however feel that in this extenuating circumstance we were adequately accommodating to you, the representative and the homeowner’s needs. You were originally working with one of our Roofing Consultants who, for reasons beyond our control, did depart before a contract was complete. When we were made aware of the situation we took the job in-house. As this home was fire-damaged, it did require extra work, one of those things being stripping the roof to begin new. We advised that it would be best not to strip the roof during the winter months. You then let us know that you would take care of this first step on your end so that we could proceed with the job sooner. A new quote with a detailed scope of work was provided in December but a contract was not able to be signed by you until January. Following this in early February we did attempt delivery on two occasions. Due to delays on your end the delivery was re-scheduled for the end of February. After another delay on your end, installation commenced in early March and was completed a few days later. We do feel that we made as many accommodations as manageable to ensure your satisfaction and are surprised to hear of your discontent. We were in contact with the Homeowners frequently during this process and received pleasant feedback during these times. If you do have any remaining concerns, we’d be happy to address these with you. Please feel free to contact our Head Office during regular operating hours.

Thank you again for sharing your thoughts with us,
The Hy-Grade Team

Thank you very much for your kind recommendation. We are pleased to have met your expectations. Enjoy your peace-of-mind and never having to worry about your roof again!Thank you for your business. -The Hy-Grade Team

Thank you for reviewing us Jay! We appreciate your patience and truly believe you've made the best choice for your #1 investment. We look forward to having you as a member of the Hy-Grade Family for many many years to come! - The Hy-Grade Team

Thank you very much for taking the time to leave us a review and for your recommendation. We are glad to have met your expectations and we're more than happy to have you as a member of the Hy-Grade Family. Enjoy your peace-of-mind for many years to come! - The Hy-Grade Team

Thank you very much for leaving a review! We are glad to have earned your business. -The Hy-Grade Team

Thank you for your review and for sharing your experience! Tile Red looks very sharp and we'd certainly be grateful to earn your business again. -The Hy-Grade Team

Thank you very much for taking the time to leave us a review Frank! We are delighted to have your business and look forward to celebrating many Hy-Grade anniversaries with you! -The Hy-Grade Team

Thank you for taking the time to leave us a review Sally & Rob! It may be beneficial to contact our service department for additional snow guards or more information on how to combat this issue. We can be reached during normal office hours at 1-855-494-7233. We'd love to help solve this concern for you -The Hy-Grade Team