That was such a well written explanation of what it feels like to own a Hy-Grade! We're glad your home is now safe and sound from the many storms and extreme weather we face in Ontario. Thank you very much for sharing your story with us!
Hi Junior! Thanks so much for your kind review. We are very pleased to hear that you had a great experience with all aspects of purchasing your new Hy-Grade. We definitely agree that it is the best decision you could have made and are more than happy to stand behind the product we sell with a 50 year warranty. We truly believe that our system is the best on the market! Looking forward to spending the next 50 or more worry-free years with you in the Hy-Grade family!
Thank you Al, for sharing your experience with Hy-Grade. We agree that a Hy-Grade Steel Roofing System is the best option on the market for protecting your home! Thank you for choosing Hy-Grade!
Great Job. Engineer approved. Thanks Robert
Thank you for your review Robert! We strive to exceed customer expectations so it's great to know that you are pleased with the level of service and care you've received. We will most definitely be working hard to maintain your trust in our expertise. Thanks again for sharing your experience with us.
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Hi there, thank you so much for your review! It's great to hear you're enjoying your peace-of-mind. It would great to see pictures of your home with your new Hy-Grade! Find us on Facebook @HyGradeRoofing to connect
Hi Vic, thank you so much for your review! It's great to hear that you are pleased with your roof and with the service you received along the way. Thank you also for your referrals to us! We very much appreciate your recommendations!
Hi Mr. Pilz,
Thank you for your feedback and I am sorry to hear that you're disappointed. We work hard to ensure that we meet and surpass customer expectations and when it seems we've fallen short; we try and do everything in our power to turn things around. Unfortunately in this case, it seems there were a few things contributing to the snow build up that were simply out of our control. This year, a large snow fall was followed by freezing rain, which did cause ice build-up on roofs in your area. You did contact your Roofing Consultant when this happened and he further suggested that from the pictures he was shown, there could also have been a heat loss issue at play. He suggested you consult a ventilation/insulation specialist to ensure everything was sound on that end. Another factor in the snow build-up was quite possibly the low pitch of your roof. Our system is designed to prevent excessive snow build-up on most roofs but with multiple factors contributing at once, as in this circumstance, the build-up you experienced this season was unfortunately unavoidable. If there are any other issues you feel we should be made aware of, please don't hesitate to contact us directly so that we may assist you in resolving those. Thank you again for taking the time to share your experience with us.
Thank you for sharing your concerns with us, we do appreciate everyone's feedback, whether good or bad. This is how we know exactly what we need to improve. We've searched our records and spoken with our service department and can't find you based on your city and because your HomeStar name is not visible to us. We'd really like the opportunity to hear about your situation specifically so please contact us so we can locate your file and address your concerns directly. Looking forward to speaking with you!
Thank you very much for your kind words here. Having permanently cured well over 14,000 roofs since 1988, and now approaching 1,000 installations per year, we do from time to time have to deal with growth issues such as, as in this case, prolonged installation times. We trust it was worth the wait as you'll soon forget the time it took. You'll just enjoy the way your Hy-Grade looks and the peace-of-mind it brings for many decades to come. Thanks again.
