Vega Line Moving & Storage Services

Vega lines is the WORST moving company ever. Please save yourself a lot of grief and heartache (and unnecessary stress) and DO NOT use them. The final price of my move ended up being more than 2x what they initially quoted. Like many other reviewers on this site I did not receive my belongings on the promised date and despite daily phone-calls (I was always told X,Y,Z person would call me back and they never did) and promises of delivery on certain days (which I took off work!) my belongings failed to show up. When they did the movers were EXTREMELY rude. Refused to unload any belongings until I paid them and caused damage to both my belongings (thousands of dollars worth of damage) and to my brand-new condo in the process (e.g. damage to walls which they did not even say anything about - I only noticed it after they left!). Their claims department offered me $50 on the condition that I didn't post any negative reviews, BBB complaints, lawsuits etc. which I declined. This is a company of criminals who are basically taking money from innocent people - it is so frustrating and made moving to a new city 1000x more stressful than it already was. PLEASE PLEASE do your research and avoid this company.

i hired this company under the agrement of a SEt delivery date due to my job they agreed to the date and on that date informed me they would be there on another date when i informed them i would be out of town for work there driver and dispatch then threatend to leave my stuff in storage 1000k away and refuse to release it till i payed them in full and had to transport the product my self from there after informing them of the laws they were breaking we aranged a 6 day period where i would be home after calling them every day for those 6 days and being told my stuff would arive on the 6th day i was informed my items were in storage and i would have to wait untill they decide to deliver it not only would i not recomend using this company i will most likly have to sue them just to get my property

I would recommend Vega Line to my own parents. That's how great they were with a $1,100 one bedroom apartment move across the country. Our stuff travelled more than 2,700 miles and not one item was broken, severely damaged, or lost. Amazing! My Vega Line experience first began with a phone call with Alex. I had some basic questions and he was friendly and helpful. A few days later, Mark came to our apartment with his Ipad handy and made a quick assessment/inventory list of our belongings. He was calm, friendly, helpful and not pushy at all. Mark seemed like a nice typical dad (in his early forties?) We had other companies also come out to do an in-house estimate, which I highly recommend. The guy from a company that contracts with another company was a bit annoying and pushy, so we are glad we went with Vega Line instead. Mark immediately emailed us a flat rate/not-to-exceed estimate which we accepted and signed a few days later.We painstakingly packed and labeled our items (everything except furniture) ourselves. I had my own secret labeling system. Vega Line sent three, young, nice, respectful, and thin men to us for the pick up. The guys were surprisingly strong and were extremely careful about disassembling our furniture. They took our heavy boxes and furniture down our treacherous stairs to their truck without incident. One kindly asked us if he could play music from his phone, which we all appreciated. It helped break the silence. We had cold bottled water, juices, and some energy/cereal bars for them.They took our belongings to their storage facility in Richmond, BC since we didn't know the exact address of our new place yet. Finally, when we picked a new place I called Vega Line to give them the address. Alex worked really hard to get the delivery. - Pretty good considering our building only allows moving in/out M-F during business hours.Delivery was fine. It was three young guys who worked fast. The guys who take it apart upon pick up have to spend a lot of time wrapping the furniture pieces and not lose little screws and bolts.Our total move cost was approximately $3,100. It was approximately $400 over the original estimate because we used a few extra weeks of storage beyond the first free month. Tips for moving:Have several companies do an in-house estimate. Finish your packing before the movers arrive. They told me that we would be surprised by how many people aren't finished packing their stuff when they arrive to take it away. It took me much longer than I thought.If you're doing a self pack like we did, don't worry Vega Line applying their own labeling system and keeping a list of all the boxes and their contents handy upon pick up and delivery. They are Checking off boxes/furniture items as they arrive at your new place. That way when the delivery guys are done, you can say, "Thanks, we have all our stuff" fairly quickly.Have cold water bottles, gatorade, packaged snacks, etc. ready for the movers. It doesn't cost much and they usually appreciate the gesture. I don't know how much the moving guys get paid, but a tip is usually appreciated by the guys. Actually, no matter how much they get paid they are working really hard to move your heavy belongings. Overall great price and by far the best service for the lowest price possible, don't hesitate and call them if you're looking for the best deal!

Rosalinda Kominetsky

First let me start by saying that Mark Guzman was one of the most knowledgeable individuals we spoke with during the research phase of our move from Thunder Bay, ON to Burnaby, BC , yes we moved from one extreme to another. We were moving from our families estate that we had lived in for over 20 years as a family and then for 18 years with my family and it was time to downsize. We left a 7,500 square foot home in Thunder Bay and purchased a smaller yet still large 5,000 square foot home in Burnaby and needless to say there was an abundance of knick knacks and other items collected over those years to be packed and moved. We had 3 major movers come to our residence to quote us and while they were very professional with the exception of one whom took 7 days to call us with the estimate despite phone calls to their office seeking the quote, we opted to move with Vegaline Moving Services due to the comfort level we felt after speaking with one of the owners of the company, Mark Guzman. we had exchanged several emails, along with a few phone conversations going over the other estimates from the companies that visited our home. There were many items of note that required special care in order to be moved, including but not limited to, a Steinway Concert Grand piano that has been in our family for 90 years, 3 arcade sized games, 2 pinball machines, valuable antiques, 2 motorcycles, etc. We needed the moving company to build specialty crates for those items and with Vegaline Moving Services, they had a professional crating company come to our home 72 hours prior to the pack and load date, build the crates to specification and then the movers would simply have to load them onto the truck. Scheduled pack day was Monday May the 3rd and Tim and Mark came early in the moring and had 4 hired men from coincidentally one of the moving companies we had to our residence for an estimate and they put on a show. Tim began with an inventory list of every single item, 3 other of the men began packing literally within 5 minutes of showing up and they tore that house up in a good way. Keep in mind, we were moving over 30,000 pounds worth of items that had been sitting in the house for years and years and these guys came in and knocked it out in 3 days between the packing and loading. Having never moved before we had really no idea to expect and this company really over exceeded our expectations of what a professional moving company should be and do. The quotes for the move varied by company, $40,000 from one, $29,000 from another and $33,000 from a third, Vegaline Moving Services was $31,000 from start to finish and they earned every single dollar. They came with a semi truck and a large uhaul sized truck and managed to make it to Maine 6 days after the pick up. We are not moving again god willing, but anybody that we know looking for a mover will get Vegaline Moving Services phone number and information.

where to begin first vega does not bring a truck large enough to accommodate all of my belongings there for I am forced to leave things behind. My stuff gets put into storage for 5 weeks. The time comes to move in to my place and Vega shows up at my door I pay vega 5000 dollars before they will unload my belongings which is either broken or severely damaged. When they finish unloading my stuff they tell me that all of my stuff is not on this truck and that I will have to wait 15 days for the rest to be delivered. The 15 days has came and left it has now bean a month. Every time iphone to find out when the rest of my stuff will be delivered I either get hung up on or misled on the date when the rest of my stuff will be delivered. Vega moving is by far the worst company I have ever had the pleasure of dealing with

TERRIBLE EXPERIENCE!!!! I contracted Vegaline for my move from Cochrane, AB to Toronto, ON and it was the biggest mistake of my life. The people at Vegaline were terrible. First off, they told me that my move would take 7 to 9 days to deliver, not 2 months like the reality! When i would call to speak to someone about the delay, they would be extremely rude when they weren't hanging up on me. The sales rep that coordinated the move was a man named Mert who was unbelievably incompetent, it appeared as though as soon as he put the order through, he disappeared and never returned my emails or phone calls - some sales rep he was!. He would refuse to give me any information about what was taking my shipment so long each of the 15 times i called them! When my personal items arrived, they had caused over $10,000 is damages to my furniture. When i called to let them to talk about the process of documenting the damages to my possessions, they refused to take any responsibility for the damage! After many phone calls and emails, they finally came to their senses and offered monetary compensation. They told me that they would pay me $193 for the $10,000 worth of damage they caused! oh yeah, i forgot to mention that if i was to accept the money (which i am not) i be agreeing that no further action will be taken including: negative reviews (online and media outlets etc) BBB action/involvement or legal action.
Obviously, I am not taking their $193 as I am taking this matter to small claims court to resolve it. Everyone needs to be aware of what these people do or what they don't do, which is ANYTHING they say they would do. I wish i did more research on Vegaline before i hired them. Look at the reviews online, many people have the same issues as me. Do yourself a favour and do your research. Here are some sites to check out reviews on this company:

1. https://plus.google.com/105674528066997704725/about?hl=en#105674528066997704725/about
2. http://www.bbb.org/mbc/business-reviews/movers/vega-line-moving-and-storage-services-in-richmond-bc-1198624
3. http://www.yelp.ca/filtered_reviews/TuKBiFl245BaHBkDSpnTpw?fsid=1y5DOqKLyDmF1eEOACaGkw

The most important one for me is the BBB reviews. They have an "F" rating, which is the only site that they don't have access to...weird?
Please do yourself a favour and DO NOT USE THIS COMPANY!!!! It will be the biggest mistake of your life!

I booked this company for my move from Vancouver BC to Las Vegas. When I initially contacted this company I was given great customer service. They gave me an estimate of $1500 for the move and 2 months of storage. When they picked up my things they told me that the estimate was accurate. Before the movers left they had me sign a piece of paper that had me agreeing to an additional $100 charge for the stairs they had to move my things down and another $60 for wrapping they used (that I specifically told them not to use.) When I contacted the sales rep whom I had been in contact with he told me there was nothing he could do about it. And the customer service just went downhill from there. I had a tentative date for my things to arrive in Las Vegas and was told I just needed to contact them a week ahead of time to let them know when to bring my things down. When I had secured an apartment and contacted Vega Lines to bring my things down a week later, I was told that it wouldn't be for 3 more weeks! On top of THAT, they then informed me that the cost was now going to be $2500 instead of $1500! When I told them I couldn't afford to pay that they told me I had 2 options: Pay the $2500 or pay $800 for the storage and come move my things myself! Sufficed to say , I was not impressed. I ended up sending my father (who lives a considerable distance away) to pick up my things and transport them down to Las Vegas. This costed me about $1000 on top of the $800 I had to pay Vega Lines because they threatened to keep my things unless I paid. When my father arrived I realized that I was missing 2 large mirrors (about $250 value). When I contacted Vega Lines they, of course, denied any liability. I would never recommend to anyone to use this company. I wish I had seen all the bad reviews before I booked them...because there are A LOT! They have an F rating with the BBB and have 86 complaints in the past 3 years alone! Look around and you will find many more complaints just like mine.

DO NOT USE VEGA LINE MOVING NEVER
WORSES SERVICE NEVER SEEN, LOST TIME ,NERVES AND MONEY
TO BE UPSET-TRY
UNPROFESSIONAJ,UNTRUSTWORTHY RUDE ,REFUSE TO RETURN CALLS
LEFT HAND DOESN'T KNOW WHAT DOING RIGHT HAND