I personally had a good experience in dealing with Acorn staff. All of my concerns were addressed in timely manner. I dealt with Marnie from the office, she was right on the ball and what's important she always had friendly, positive but very professional approach. Also I have met Denis (I believe he is a site manager) very professional, punctual and pleasure to deal with gentleman that took care of our kitchen and hard wood issues.
In addition I have met with Mahmood (one of the managers from head office), he listened to my concerns and provided solution right on the spot with not many questions asked and no games (had a bad experience with other builder it the past)
Over all, great boutique builder.