Magic

The Magic service technician arrived promptly for the appointment. He was very courteous and respectful of the property and left the job site clean. He worked diligently on his task and resolved the issue within a few hours. We are very pleased with the quality of service!

I had a large kitchen window installed and what a difference it makes! So much more natural light and I can see clearly into my yard as there is no screen to look through - it's hidden until I need it.
Thank you, Magic Windows, for bringing more light into my kitchen.

I called for service early in the week and got an appointment within a few days. The serviceman came to fix the solar shade handle plus he did extras.

I casually mention to him that we put a thin plastic weather strip on on the patio door to prevent flies from coming in when the screen door is in use.
He proceed to put a fuzzy weatherstrip on the screen door and then showed me that the use of the weather strips on both of the doors will stops any bugs from entering.

I was pleasantly surprised. The serviceman went the extra mile.

Very happy with the service!!
Yvonne Lee

ordered 28 windows and one sliding door back in the Spring, immediately got a date for the installation in October. Magic windows were early and performed the installation in September.
job was completed fast, floors were well protected during installation. Technicians were very informative and polite. The next day the Supervisor showed up to check on the installation and to find out if we were happy with.
very happy, well recommended.

We like our sliding glass door with the two features of an invisible screen and an interior blind.

We are very happy with our door and windows. Just recently, needed some minor maintenance work on our door. Magic Window technicians arrived and did a great job. Very happy. Thank you.

We are so pleased with our new Magic window wall and window! Our sales representative, Lexy, has been so wonderful and supportive from the day we first met him. Lexy helped us pick out the right products that were customized to our needs. This is a big investment and a good warranty for the product was an important factor. We had the chance to meet Saul and Lior during our visit to the factory before we signed up. It was nice to see we were supporting a local family-owned business in Toronto.

Between the time we placed the order and the installation date, Lexy kept us updated and was very prompt with all his communication. He knew we had a specific deadline for the installation and HE MADE IT WORK in time for us. Our minds were blown! Lexys Customer service skills are the best.

On installation day, Lexy came by to make sure everything went smoothly and helped us communicate our specifications to the installers. The installers noticed that one of our blinds needed adjustments so they took it back and told us the Service team would be in touch. Within a couple of days we had Jason (installation manager) reach out to us and has been very helpful and supportive with addressing any concerns.

To the entire team of Magic - thank you! We highly recommend your services.

I called Magic because I noticed the caulking of one window was separated from the frame. Magic came the next day and replaced the caulking. The technician also inspected the other windows and replaced caulking of one other window.
The technician also noticed that there were missing water trap doors in the bottom of my patio door (supposed be be 2 in each side but there was only one). He came after 2 days to install them.

So far, I am happy with Magic. The initial installation 3 years ago was excellent and the after-sales service has been great as well.

(There was no charge to this service. I put $10 because I have to put a numeric value here to continue)

Magic Windows continues to be a positive experience for us ever since we had them installed in our newly built home. Most of all we are enjoying our new and innovative window walls. We have needed some service attention over the two years that we have lived here and the service department has been quick to respond and thorough with their service work each time. Most recently they came to make some adjustments to our screens and frames and locking mechanisms on the window walls. All the work was done well and for many of the visits Magic will send the same service technician, who is excellent, so we always have a positive feeling about when they are coming to assist us. Sincerely. Zito

We had a very good experience with Magic Windows. They were very accommodating when our renovations got delayed and we had to wait till spring for installation. The crew who installed the windows were fantastic and the window wall looks amazing! I love the fact the blinds are conveniently rolled up within the window frame. The windows make such a difference to the room, they are definitely a focal point. We did have to call service a few times to deal with the screens but even that experience was painless, and the guys were great.
Lynne Cyr