Reglaze shower stall, bathroom walls, sink, bathtub
- Approximate cost of services:
- $2,000.00
- Company Response
Customer was given a discount to have the sink refinished again. The charge was $100 to have that service done as sinks are not under warranty and is clearly printed on the invoice. Considering this customer has had this service completed over 4 years ago (expired warranty) we had made the exception to repair her bathtub and a small area on her ceiling tiles. The customer was not satisfied with our company because she wanted us to do everything new again, giving them the advantage to sell the house on a cheaper budget. On her invoice which she provided, it clearly states 4 year warranty against peeling, sorry there is no warranty on sinks. Our warranty has recently been upgraded to 5 years and the customer has demaned that this warranty will apply to her service. Now is that fair?