M&R Roofing

Roofing
Toronto ON M8Z 3A8
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HomeStars
Roofing
M&R Roofing
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59%

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Reviews for M&R Roofing

Average customer rating:
9.5 10 (221 reviews)

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 in Toronto
in Toronto
1 review Toronto, ON
10/10

Flat and single roof replacement

M&R were recommended by a friend, they gave a comprehensive and professional quote, did the job on time and worked long days to complete the job. I am satisfied with the work.

Approximate cost of services:
$13,000.00
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Evelyn & Gavin Foo - Toronto
Evelyn & Gavin Foo - Toronto
7 reviews Toronto, ON
7/10

Roof replacement

We needed a replacement to our roof at the front of the house which was 20+ years old. The quote was very reasonable but the work was not completed until 2+ months later. We were quite satisfied with the work and they were quite tidy in the work area.

We would have rated higher if the work was completed on a more timely basis.

Approximate cost of services:
$0.00
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bellkare from Toronto
bellkare from Toronto
1 review Toronto, ON
9/10

roofing

We had a very dire roof situation and while we had a few weeks to wait until we could get it done, M&R were very responsive to us and provided some stop-gap fixes until we could get the roof replaced. They were very quick, professional and worked a long day. The roof looks great. They even fixed an issue technically on our neighbour's property that impacted the curb aesthetic of both houses.

Approximate cost of services:
$7,000.00
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naomi
naomi
2 reviews Toronto, ON
9/10

Roofing services

Our garage roof was deteriorating majorly and m&r were very responsive, helpful and reliable. We had to modify the plans/timing and they were very flexible. The roof looks great and now are set for the winter.

Approximate cost of services:
$2,000.00
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Lynn from Toronto
Lynn from Toronto
1 review Toronto, ON
9/10

Roof reno

M&R Roofing was competent and professional and worked very hard to complete our roof in two days. They worked long hours (8am-9pm) and were thorough, tidy and polite. They also installed a skylight - which came with some complications - but were responsive to our questions and requests for slight modifications. While it took several weeks to schedule them, we were really pleased with the end result!

Approximate cost of services:
$9,500.00
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Eva from Toronto
Eva from Toronto
1 review Toronto, ON
4/10

replaced roof

The individual that provided the quote was very friendly & agreed to begin the work within 2 weeks, however the work was not started until a month later. We had to follow up several times for them to come to finish the job. The individual became very rude & was swearing on the phone but the work was finally completed with the exception of the eavestrough which they said they could not complete right away because they were too busy.

Approximate cost of services:
$10,000.00
1 of 3 people found this review helpful.
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Company Response

Eva, our approximate start dates that are provided to clients are approximates and depend on the type of work as in more specialized copper work or asphalt shingles. Your asphalt shingles project was started within 4 weeks which is a residential roofing reasonable standard for most professional companies in Toronto that have busy schedules due to brand recognition based on quality work. Your negative review of 4 is unwarranted.

The work was completed and was completed continuously contrary to your claims of contacting us to finish. In addition, we had to work around an animal control company that you communicated with which had our crew standing around for hours waiting for them and they didn't come. When I contacted the animal control person he, told me that you had stiffed him on paying him for the initial inspection and that he was not going to do any service work for you and warned us about getting paid for our roofing work. He was the one that upon inspecting for animal control informed you of a 1 foot opening behind your chimney that was a source for a waterfall of rain water and the highly neglected condition of the roof.

Finally, we suggested to remove the chimney that was in the center of your valley and a huge design flaw that was the source of rain water. We suggested moving the hot chimney pipe under the roof and out the side of the brick work. You again managed an HVAC company to do this HVAC work and scheduled them to come on a Friday. They kept telling your husband they are on their way and never showed up at which point our foreman had to move the hot pipe himself at 8:00 pm in the dark performing HVAC work we really did not want to be responsible for doing but, had to to close the roof when there was a 90% chance of rain for the following day. At the end of the job, we billed you $500 for this HVAC work which was very fair considering we saved the dire situation with looming rain and an absent HVAC company. You refused to pay this cost and were rude to our controller even though you were invoiced months after the work was completed due to our backlog. I explained that you would also have to pay the the HVAC company that never showed or perhaps you had no plans to pay them like you did with the animal control company.

I do not understand the reason for the 4 star review. We did the work properly. Your roof is not leaking. We made a suggestion of moving the hot pipe which was something many companies would not suggest and source of major problems. We did the hot pipe move ourselves when the HVAC company did not show late on a Friday night with looming rain. We also lost wages on employees that stood around waiting for the HVAC company and animal control to come and did not charge you for this mismanagement of yours.

Lastly, we gave you an estimate for the separate soffit, eavestrough and fascia work and gave you a realistic schedule that was later then the asphalt shingles work and done by a different crew. You also never confirmed this work and were trying to low ball us on the price. The work was never confirmed so, I do not see the relevance of that in this review.

So, your negative review is unwarranted and unfair. It is spite against a reasonable project start date and about work you never confirmed and which we were within our right to be too busy to do immediately. It would be great if you used this as a review of our work that we actually did.

Curtis
Curtis
3 reviews Toronto, ON
10/10

Roofing Repair

Hi - M&R Roofing recently repaired and replaced our sloped and flat roof at our home in High Park in Toronto. They did an excellent job, the communication with respect to timing, cost, and exactly when and what would be done were top notch. We had a very good experience with M&R compared to at least two other roofers that we have used in the past. Very professional and great communication - highly recommended! Mark was excellent and timely in providing the quote (which was lower than competitors) and always easy to contact to discuss anything with respect to the repair work.

Thanks again M&R - Curtis + Lucinda

Approximate cost of services:
$15,000.00
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James from Toronto
James from Toronto
1 review Toronto, ON
10/10

flat roof replacement

The flat roof on our semi-detached home needed some work and M&R was recommended to me by friends in the neighbourhood. I got a detailed quote within a day, the timeline was set up and the work was completed efficiently and on budget. Excellent service and highly recommended.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Jesse from Mississauga
Jesse from Mississauga
2 reviews Mississauga, ON
10/10

Flat, Pitched and Mansar

This spring we decided to have our 40+ year old flat roof and decaying pitched roof / mansard replaced. We ultimately chose the M&R team and were very satisified. Having received numerous quotes from other roofers, we found the M&R inspection / quote to be by far the most detailed, especially in terms of how our new flat roof would be installed and upgraded. We ultimately had M&R redirect drains, install new ABS piping and install tiered insulation to eliminate ponding issues we were experiencing. I have been on the roof a few times after downpours and the new drainage system is working wonderfully. The crew worked tirelessly, often until well into the evening and ensured there was a proper clean up after each night.
Our neighbours have given us lots of compliments on our new roof and I have already recommended the M&R team to a colleague.
If you need a new flat roof, I highly recommend giving M&R a call as they were able to identify and fix a number of issues no other roofers (most of which were also highly recommended on Homestars) even noticed during their inspection / quote.

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Chris in Cabbagetown
Chris in Cabbagetown
6 reviews Toronto, ON
10/10

Flat roof

I had a leak in my Flat roof of our Victorian home. M7R was recommended to me. They were very quick in responding gave an excellent very detailed and competitive quote. The work was done quickly and professionally with the minimum of fuss to me. I would use M&R again and highly recommend them

Approximate cost of services:
$6,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M&R Roofing

M&R Roofing provides the highest quality and professional residential and commercial roofing services in Toronto and surrounding areas.   SERVICES: We provide a complete range of roofing related services including the replacement and repairs of sloped and flat roofs, related carpentry and sheet metal work. See our services listing below. ...
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