Today, I got a card left by the front door stating that my lawn had been aerated. I checked and was surprised that there was no evidence of any aeration in the back yard, only a few clumps of dirt in the front area. I called and complained to a patient lady who offered a defense: maybe they couldn't get into the back yard! This got me wondering that since she was so quick to offer this explanation, it was something that happened on an ongoing basis. If that was what happened, then why didn't the person performing the aeration knock on the door to tell me this, or why didn't they write it on the card that they left? Later, I spoke with the owner who said that they couldn't get the machine into the back yard because of a hill that was slippery! So, how many other times have they been unable to access the back yard/negotiate a hill, etc and left a card stating they completed the work - work that I paid for. Every other lawn care service has never had a problem getting into the back yard with an aerator. Shoddy, unprofessional approach to customer retention!
- Approximate cost of services:
- $500.00