Pla Ni T Builders

Planitbuilders was a dream to work with. We spent most of our time dealing with our site manager Dale - he was amazing. He kept us informed and we didn't ever feel like it was a hassle to have any of the crews in our house. Dale knows all of the trades people so well and we found everyone to be respectful and easy to work with. We found having their trades people in our home had no impact to our day to day lives. Dale knows the guys they hire and he only brings in the best. Our house feels complete now. Best comments I had was from all of the inspectors who came through our house - they all knew that with Planitbuilders there weren't going to be any issues. Highly recommend!

Basement renovation with Planitbuilders is systematic- from preassessment/planning , financial assistance, city approval and inspection and documentation, to actual works - from rough to finish and clean-up! Hassle free, worry-free , less disruption in our day to day routine and work time, quick and efficient. ..this is what we have had wanted. Thank you Sonny, Brian and the whole team.

From the moment we met with Sonny to the end where we did our completion sign of with Brian our experience with Planit Builders was nothing short of amazing. Having two children in the home and one with special needs we were quite concerned about the dust and dirt that would accumulate during this renovation. They all went over and above to ensure this was all kept to a minimum and each trade cleaned up after themselves. Not only did Brian do an amazing job with keeping us up to date and stopping by every day to check on the project but managed to chuckle when our toddler told him about everything she had planned for her day. Planit Builders is truly a family friendly company and you can tell cares about their customers. It's nice to have someone fully listen when you speak and take everything into consideration that you are requesting. Thank you so much to everyone at Planit Builders for your hard work, caring and outstanding customer service. We will recommend you to everyone!

Love, love, love our basement! Planit Builders contractors did an fantastic job! Very efficient, friendly and respectful of our home. Brian was our site manager and did an outstanding job! Brian was onsite each day and made sure things were going well and being done correctly and if he saw anything that wasn't perfect he made sure it was corrected. I would highly recommend Planit Builders...but would ask for Brian to be our site manager...sorry other PB site managers, but we don't think we could get any better than Brian. Thanks Brian for a job well done!

Dale Coates was our Project Manager. He always kept in touch with us throughout the project. He always got back to us within or less than 24 hours. He was easy going and always attentive to our concerns.

This was our first reno so we felt like we were pretty high maintenance we noted a lot of concerns with Dale throughout and he never seemed to be bothered or annoyed with us. Which I can understand in his line of work dealing with first timers could be annoying. He took the time to work through any issues we had.

I am always apprehensive about recommending services to people simply because a company is only as good as it people. If you don't use the same person I am recommending you may or may not receive the same service I received. What I will say is I recommend Dale to complete your project.

Also an honorable mention to Charlie Liu he completed our drawings and submitted the permits he was very nice and detail oriented.

We are extremely happy with our new space and look forward to using it.

Overall we are extremely pleased with Plan-IT Builders. From the initial quote, transparency of the pricing we were confident we were dealing with true professionals. Through the design and finishing phase we were kept fully informed and involved in the process. The biggest compliment we would have to give is to our site manager, John P. Through the entire build he kept things running smoothly, ironed out any minor issues (there were not many) and delivered our basement exactly on the day promised. The quality of the tradespeople was also consistently good, and the work shows exactly what we asked for, for the exact price quoted at the beginning of the job. 10/10, 5 Stars, cannot say enough good things about Plan-IT Builders.

My basement was just done today and wow I'm so glad is over because looks like summer is already here.The outcome looks better than my expectation. The planit builders did a very good job thanks planit buiders. It was supposed to be done april 19 as per the contract but due to some back order problem it was move to may 2 but I perfectly understand sometimes it happen beyond our control. I don't mind atleast the site supervisor informed us in advance that finished is a bit moved forward. I would recommend to my co-workers and friends just like the way I come to know planit builder it was thru my friend from work. Thanks Brian for doing a great job as a site supervisor.

We had a great experience with PLANit Builders and the quality of work surpassed our expectations. All trades people and the staff at PLANit were very professional and respectful of our home. The project finished on schedule with very few issues. Joe Parker, our Project Manager, was a great communicator and any time we had an issue, he was able to resolve it promptly. We would have no hesitations to recommend PLANit Builders to our family and friends.

We hired PlanIT Builders in February 2016 to develop our basement. The entire experience has been very positive. Our Site Coordinator, Dale, did a great job ensuring that the project was finished right on time (2 months from start to finish) and we appreciated his attention to detail. Everyone we interacted with from start to finish (sales, accounting, designer, interior decorator, trades) was friendly and professional. PlanIT Builders has a great process that allows them to be predictable and consistent in meeting commitments. We thought the pricing was very reasonable as well. As is to be expected, we had the occasional misunderstanding or issue along with way, but Dale always resolved any concerns we had promptly.

Overall, we would definitely recommend PlanIT Builders to anyone looking to have their basement developed. They met the schedule, the quality of the work was excellent, and the whole process was very easy.

After some continued conversation over a few months, our basement development story has finally come to a close. We were able to reach an endpoint that both parties can tolerate and live with.

I am compelled to write a review about Planit Builders in Edmonton, a company I hired for a complete basement development in my home. Planit Builders was hired by us in late August 2015 to complete our basement development and to add on some doors to our already existing bonus room. They promptly got me to sign and pay some money up front at that time, projecting that all work would be completed by Dec. 10, 2015. It is now approaching 4 months later, as I sit here and compose this message on April 8th, 2016, and needless to say there are still unresolved issues and work that needs to be completed.

My grievances with the company are as follows:

1. The work that I hired them to do has now taken double the amount of time that they themselves projected. That in itself has been a major inconvenience given that I had strategically (timewise) contracted this company to complete the work by December, 2015. This was strategic as I was scheduled to welcome my third child into this world in February, 2016. It is now April and the work continues, which isn’t ideal for a family with two energetic boys and one newborn child.

2. The expected plumbing fixtures that I believe we were charged for, were not installed in our new bathroom. I had stated time and time again, that we were trying to keep to the existing decor and style in our home, but despite us trying to impress that upon the many people I have dealt with (including construction managers, project coordinator and the trades involved), product that we weren't expecting in our home was installed anyway. This happened right in the presence of us alerting them about it in the moment that it was occurring. So basically we have plumbing fixtures that we weren't expecting, and I feel, is not at all upgraded like we had been additionally been charged for. In addition, Planit at one point, had billed me to pay for upgrades that I had evidently paid for already in the original agreement (all pertaining to "upgraded plumbing" that was to match the plumbing in the upper levels of our home).

3. I pride myself in my home as it is our safe haven. We have tried to ensure that it is clean, safe and kid friendly. My house hasn’t felt like this in a long while, as this project drags on and on. In addition, the workmanship in most areas of our basement is average, but in some cases, the workmanship is questionable, and I fear this could have an impact on the resale value of my home.

4. I have tried endlessly to speak to management regarding my concerns. I am constantly being bounced between site managers and still no one has an answer to my issues, nor will they provide me a place to escalate my concerns. I am learning that this company does not value the customer experience, nor do they believe in two way communication (however, they don't miss a beat when it’s time for them to collect their money). I have spent the good part of my new daughter's first 1.5 months chasing Planit Builders in and amongst caring for her as a new member of our family with some unexpected health challenges along with the rest of my young family.

I believe that as a company that supposedly values me as a customer that entrusted this project to them, because I didn't have the time or the expertise to see it through myself, that they should do better and be ethical about the matters at hand. I have tried many times to handle the matter in a fair way myself, but I believe they don't want to play fair, and that's why I feel the need to air my unresolved concerns like this. I feel that this company has many stories happening like this at this time, and that's why I feel it is absolutely imperative to shed some light onto them. Hardworking, trusting consumers like my husband and I should not be taken advantage of with no consequence. There seems to be very little protection for us as paying customers who are dishing out 10's of thousands of dollars to a company that "appears" to have a decent reputation. As some other Edmonton customers have reported, I also emphatically and resoundingly say, "BUYER BEWARE!"