- Approximate cost of services:
- $8,000.00
- Company Response
Hello Tamera,
I am sorry that you feel this way, the explanation to this price change is due to us working off of Xactimate pricing the software used by insurance companies which gives us a fair average based on the work involved for the area. Quoting insurance at one price and charging you a lesser amount so you can profit from an insurance claim is unethical and could be considered fraudulent by your insurance company.
It is not uncommon for insurance companies to request paid invoices for proof of the work being completed.
With regard to the siding damage this was never reported to our office, even though the siding was also paid out by your insurance company due to hail damage.
As for the nails all attempts are made to make sure that nails are picked up using a magnetic sweeper but longer grass can make it difficult to magnet. This is a very common thing and as with the damage to the siding we cannot correct a problem if we don't know about it.
Again my apologies for the negative experience, we as a team will use this experience as a learning experience to inform future clients of the insurance process and what to expect.
If you have any additional feedback back, questions or concerns please feel free to reach out to me directly.
Regards,
Chris Claughton
General Manager