Done Right Roofing Ltd

Skylight Installation & Repair
AB T2Z 0N3
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Done Right Roofing Ltd

Average customer rating:
9.6 10 (392 reviews)

Sort by

Private User
Private User
Private User reviews Calgary, AB
2/10

Do not recommend

I had sought out this company for have my shingles replaced on my roof. They gave me a quote and then suggested I go thru my insurance as there was hail damage. Great, will do! Not great. My insurance company held this up for months and months. Chris was amazing to deal with up until he decided a new quote had to be done as this was now going thru insurance and some time had passed. Fine. To my surprise the quote was $2000 more!!!!! Ended up not going thru insurance as I couldn't wait any longer (my roof was really bad) and they refused to adjust the pricing. Chris disappeared all together and I was left dealing with Angela. $2000 increase over an 8 month period is INSANE! Roof was done, they did damage to my siding and I found a few nails (thankfully not in my dogs paws) I think this company normally would be amazing. But to end up with my experience was less than amazing :(.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Hello Tamera,

I am sorry that you feel this way, the explanation to this price change is due to us working off of Xactimate pricing the software used by insurance companies which gives us a fair average based on the work involved for the area. Quoting insurance at one price and charging you a lesser amount so you can profit from an insurance claim is unethical and could be considered fraudulent by your insurance company.

It is not uncommon for insurance companies to request paid invoices for proof of the work being completed.

With regard to the siding damage this was never reported to our office, even though the siding was also paid out by your insurance company due to hail damage.

As for the nails all attempts are made to make sure that nails are picked up using a magnetic sweeper but longer grass can make it difficult to magnet. This is a very common thing and as with the damage to the siding we cannot correct a problem if we don't know about it.

Again my apologies for the negative experience, we as a team will use this experience as a learning experience to inform future clients of the insurance process and what to expect.

If you have any additional feedback back, questions or concerns please feel free to reach out to me directly.

Regards,

Chris Claughton
General Manager

Todd in Edmonton
Todd in Edmonton
0 reviews Edmonton, AB
9/10

Roof Repair (Hail Damage)

I had used Done Right Roofing 5 years ago to re-roof my house in Calgary. They did a great job then. Recently in a different house, I had hail damage to room and I hired them again for the repair.

The crew that came to do the work was the most friendly contractors that I have ever dealt with. They were courteous, polite, friendly and had a little humor too. I would recommend Done Right to others for roofing work.

Approximate cost of services:
$400.00
Was this review helpful?
Private User
Private User
Private User reviews Calgary, AB
10/10

Roof

Here is the review:

I used this company to install new roofing. All went out well. Chris and the crew were always on times, very receptive with my requests and standards of care. On the right side of the house there is a garden, flower beads, rocks and a pathway. The crew and team lead Muhabi were careful when working around this area to set up the ladder, disposing the old roofing, etc.; they cleaned up after the job was complete. The work was done within the schedule discussed, as well as the original quote.
I was very pleased with the services received and can definitely recommend Done Right Roofing for your roofing installation.

Thanks
Bogdan

Approximate cost of services:
$15,000.00
Was this review helpful?
andre in Calgary
andre in Calgary
0 reviews Calgary, AB
0/10

roof leak

will not honor warrenty and will not answer phone or return my calls. do not use this dishonest company ever and tell your friends and family IVE BEEN IGNORED WHILE WATER LEAKS ALL THE WAY TO THE BASEMENT. Save yourself from grief and use somebody better.

Approximate cost of services:
$5,000.00
2 of 3 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Calgary, AB
10/10

New roofing house and garage

Both our house and garage roofs were in need of replacement so we solicited and received four quotations. We ultimately selected Done Right Roofing for this project, as their presentation was very detailed and professional, and they had received very good reviews and references. As we were interested in an upgraded product, Done Right suggested the Malarkey brand of shingles. The work was scheduled and completed in September, 2018.

Shortly after the completion, we noticed there were several dozen shingles with what appeared to be defects. After contacting both Done Right and Malarkey, they each made a visit to inspect. Malarkey did in fact admit that this was a manufacturing issue but erroneously stated it would not present any long term affects.

After many months of back and forth, nothing was moving towards a resolution. In January, 2020, we received a call out-of-the-blue from Chris, who advised he was the new General Manager of Done Right Roofing and he had been made aware of our situation. Chris made a visit and after inspecting, agreed that the best course of action was to replace both roofs. From that point forward, Chris contacted Malarkey and was able to persuade them to not only provide new shingles, synthetic underlay, vents etc., but to also upgrade the shingles to the Legacy Series, which is a Class 4 shingle.

From our understanding, Done Right is now utilizing new roofing crews. The crew that came to our property were very respectful and provided first class workmanship, including the clean-up performed at the end of the day (which was absolutely perfect). We are happy to report that on April 25, the roof on both the house and garage were replaced.

Dealing with Chris, the new General Manager of Done Right, has been such a breath of fresh air. He has communicated very effectively and has delivered on every singe promise made. For these reasons, we can say with certainty, Done Right Roofing can and will deliver on any of their commitments, including warranty work. Anyone looking for roofing should definitely call Done Right.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
8/10

replaced roof shingles

My roof needed new shingles. DRR was the most thorough and transparent of four roofing companies I accepted quotes from. DRR owner made suggestions about ventilation and explained what is involved in re-roofing. It was reassuring to know DRR is bonded and covered by insurance. Once I committed to a contract, they stayed in close touch to give me an idea of when the crew would be coming. The actual ripping out of shingles and replacing shingles, flashing, creating new ventilation took only a day (which helps me with the neighbors). The clean up was thorough. Unfortunate that I lost a tree branch in the process.

Approximate cost of services:
$6,200.00
Was this review helpful?
YYCSteve in NW Calgary
YYCSteve in NW Calgary
10 reviews Calgary, AB
10/10

Roofing "Done Right" just like their name

Used "done Right" a couple of years ago to replace my skylights and was VERY HAPPY so I called them again when it was time for my shingles to be replaced.
As before a very professional job was completed promptly with no hassle.
Amanda in the office was swift and professional in her communications; Issac as project manager was clear, professional yet personable; Jason as site lead kept me well informed as the project unfolded and clearly cared about the quality of his and his crews work; All the guys in the work crew were polite, professional and did excellent work (this was definitely not a "sub-contract" work crew!)
The final product looks excellent and I have confidence it will stand the test of time. Lastly my property was left clean and free of nails and garbage.
Sure - check out the other roofing companies but make sure you give "Done Right" a call as well.

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

We really appreciate this thorough review, Steve! Thank you so much!

Neil
Neil
1 review Greensboro, GA
10/10

Replace eavestrough

Done Right Roofing replaced all the eavestrough om my house and garage. The work was done quickly and well.

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Was great working with you Neil - thank you!

ddm
ddm
1 review Calgary, AB
8/10

House and garage roof

Hired them to do my garage roof a year ago and now my house roof. My neighbor also used them. Quick - house done in one day, affordable, clean up was great and both office and site staff friendly and knowledgeable.

Approximate cost of services:
$5,700.00
Was this review helpful?
Company Response

Thank you for taking the time to provide your feedback :)

Jay H.
Jay H.
1 review Calgary, AB
10/10

Roof

Done right came highly recommended by a peer at work. They did not disappoint! Job well done. No nonsense quoting process. Professional coordination from start to finish (Amanda) of the job and onsite supervisor during the job (Ethan) was outstanding. He introduced himself at the beginning of the job and was professional from start to finish. Exemplary work taking time to not rush the job but do it 100% right inclusive of leaving my home site clean each evening inclusive of dragging a magnet to ensure no nails,etc. highly recommend as they take pride in their workmanship and were readily available to answer any questions throughout the process. Would not hesitate to hire them should I ever move and require a new roof again! I wish all home service companies were like them!

Approximate cost of services:
$15,000.00
Was this review helpful?
Company Response

Thank you for the amazing review! It was a pleasure working with you Jay.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Done Right Roofing Ltd

As a homeowner who needs a new roof, you’re looking for a roofing company that will give you a great experience. You know: an honest, accurate quote so you know exactly what to expect, answers to your questions, and a quality installation with an industry- leading warranty.

WELCOME TO DONE RIGHT ROOFING!
We specialize in serving homeowners needing residential asphalt or rubber reroofing. But our real business is making your life easier by solving your problems with the same passion and caring attitude with which we’d serve our best friends. At every stage of your job, from first contact to final cleanup, our goal is to please you.

Your Done Right Roofing experience includes:
• Trained, skilled company employees installing your roof (we never use roofing subcontractors)
• Replacing all roof flashing to avoid future leaks
• A comprehensive quote with specifications and prices for all components of your roof system: roof deck, ventilation, eave protection, flashing, underlayment, and shingles
• Final inspection of your completed roof by a senior roofing technician
• A 15-year workmanship warranty, fully transferable, and a $1,000 quality assurance rebate.

OUR ETHICAL REVIEW POLICY
Online reviews are becoming a major decision-making factor for homeowners choosing a contractor. Unfortunately, there are many instances of companies misleading consumers by scripting and paying for ratings and reviews. Some review sites may not have policies and procedures in place to prevent this.

Make sure the contractor you choose has an ethical policy regarding gathering and posting online reviews. Misleading consumers is not OK. It's unethical and it's illegal.

Our review policy is as follows:
1. DRR does not post reviews on behalf of customers. All our reviews are authentic, written by customers, in their own words.
2. DRR does not script reviews or suggest what our customers should say in reviews, either directly or indirectly.
3. DRR does not offer financial compensation for reviews or ratings, such as taking the GST off the price, or do anything that could be considered a financial incentive to get a rating or a review.
4. As a token of appreciation, DRR may give a modest gift card to customers who have already posted a review in their own words, with their own rating, of their own volition.

CATEGORIES
Skylight Installation & Repair and Roofing
SERVICES
Residential Roofing - Asphalt Shingles Residential Roofing - Rubber Roofing Eavestroughs, Soffit & Fascia Siding Cladding
BRANDS
Malarkey Owens Corning BP
SPECIALITIES
Unlike other Calgary roofing companies, our specialty is working directly with homeowners, not with insurance companies or builders. In addition, we focus on installing asphalt or rubber shingles for residential products. It's all we do!
WEBSITE
https://www.calgaryroofingdoneright.com
YEAR ESTABLISHED
2003
PAYMENT METHOD
Cheque, Cash, MasterCard, Visa, E-Transfer
LICENSES
City of Calgary, Alberta Prepaid Contractor
MEMBERSHIPS
BBB,Canadian Home Builders Association, Alberta Allied Roofing Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Workmanship Warranty, fully transferable
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.