Thank you for your review. It was my pleasure to meet you and your family. I hope my fan install has made you a fan of Electric Avenue. You have a beautiful home and I look forward to working with you on any future projects I can help with.
Thanks again,
Tyler Clarkson
Electric Avenue
6047792315
$945 for less than 4 hours & $20 materials !!!
Unfortunately the scope and material value of the work has not been correctly represented in the review. The work done was and charged for was within industry standards or above, and with a very high level of customer service, and transparency . Prior to starting any work we provide the customer with the cost of the proposed work. Only upon the approval of the client do we proceed with the proposed work. The reason we do this is to to be an ethical contractor and protect our valued clients from surprised costs. We do not try to be the "cheapest" contractor around since this would cheat our customers of the ability to use high quality materials and customer service. We try to be the most ethical and upfront contractor around with the most experienced and professional electricians in the industry. Any contractor given limited details of an installation after the fact and when they have no opportunity for getting the job is likely to say what the person wants to hear "that they have overpaid for a job" to gain a chance at future work. We appreciate all of our customers and know that without our valued customers we would not be in business.
Thank you so much for the great review. Even if it isn't easy we always try to come up with the best solution for our customers. I look forward to working with you on your next electrical project.
Thanks again,
Tyler Clarkson
Electric Avenue
6047792315
Hi Allen, thank you for your time to review our business. The service charges that you were charged for was for a diagnosis. This is not based on time but for the number of electrical problems that you would like us to solve and the number of devices we have to open and reinstall to find the problems. Even though we do not charge for travel time our service charges because they are upfront have to be based on the average total time it takes to solve a set amount of problems. We let our clients know the price prior to starting any work to help eliminate any problems with price because being upfront and honest is our priority. The discussion about your lighting options were free of charge since you were not being charged by the hour. You are a valued customer and if there is anything I can help with in the future please give us a call.
Hi Lenora, thank you for taking the time to do this review. You had a very interesting and challenging repair. I am so glad that with the help of the electrical inspector we were able to get special permission to make your home safe again without an extensive and costly repair. Looking forward to working with you in the future.
Thanks again,
Tyler Clarkson
Electric Avenue
mail@ElectricAve.ca
www.ElectricAve.ca
6047792315
Hi Lance, thank you for your time to review our business. The service charges that you were charged for was for an extensive diagnosis. This is not based on time but for the number of electrical problems that you would like us to solve and the number of devices we have to open and reinstall to find the problems. Your situation involved more than a single electrical problem this was either misunderstood or misrepresented at the time of booking . Our prices are upfront and have to be based on the average total time it takes to solve a set amount of problems. We let our clients know the price prior to starting any work to help eliminate any problems with price because being upfront and honest is our priority. The discussions about your electrical issues, and travel time are free of charge since you were not being charged by the hour and we always try to take the time to explain what we are doing and how your system works to save you money in the future. Our speed at which we solve electrical issues is a sigh of our experience and that we have your best interest at heart and we are not trying to turn a small problem into a costly repair. You are a valued customer and if there is anything I can help with in the future please give us a call.
Thanks,
Tyler Clarkson
Electric Avenue
Mail@ElectricAve.ca
www.ElectricAve.ca
6047792315
Electric Avenue is a licensed, Bonded, and Insured Electrical Contractor. We specialize in service work, renovations, and repairs throughout the entire lower mainland and greater Vancouver. We focus on the quality of our work, customer service, and meeting the needs of our customers. We are proud members of both the Better Business Bureau and Chamber of Commerce.
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