Thanksgiving night. Long weekend. Rain. A frantic yelp from my fiance. "THERE'S A LEAK!"
Great. There's another rain on the way. No one is answering their phones because it's a long weekend.
Except...
Mr Roof Repair was able to quickly set up an appointment to come take a look at the roof before the next rain. They found the problem right away (nails had been pushed up through the attic, and were rusting), then spent the rest of the hour walking around the roof, re-calking, checking the condition of the rest of the roof, etc.
A repair AND some piece of mind, knowing there won't be any similar surprises next long weekend.
Everything was spelled out in advance in an easy-to-understand contract. They took tons of pictures while they were up on the roof, so I could see what the problem was.
No leak! Yay! Thank you, Mr. Roof Repair.