Canadian Rooter

Dear George!

Thank you for taking the time and writing a review about your experience! We are extremely delighted that you were so pleased with the work one of our technicians completed for you! Customer service is very important to us, and it is so good to hear that our team delivers what our company promotes!

THANK YOU for choosing Public Plumbing!

Dear Ben!

Thank you for your honest feedback! As a homeowner myself, I know how frustrating it gets when things are damaged or in the worst scenario break. Here at Public Plumbing, we appreciate the opportunity you gave us to make your problems go away! Our technicians are all trained to work efficiently, provide exceptional customer service and most importantly leave the working area as clean as possible. I am very pleased to hear that you were happy with the quality of work provided and the service that came along with it! Welcome to our family and we look forward to helping you tackle your next project.

THANK YOU!

Dear Nina!

Thank you for sharing your experience on Homestars! Our technicians are all trained to provide exceptional customer service to ALL who ask for hep within our field. The minute you flagged our truck down, you were part of our family. We would like to welcome you and are looking forward to helping you in the future even if its the smallest issue in the book. Thank you for flagging us down on the street and thank you for your time and feedback!

Dear Iryna!

Thank you for taking your friends referral and giving us a call to fix your toilet! In today's society, especially in the internet world, there are too many choices presented, which in turn leave us confused and helpless. We strive to provide exceptional customer service and excellent quality work in order to have great reputation amongst households! From your ears to ours, it proves to us that it works!!! Thank you for choosing Public Plumbing and we would like to welcome you to our growing family!

Dear Aziz!

Thank you for taking the time and providing us with your feedback! We are happy our technician was able to solve your issue and would like to thank you in advance for recommending us to others. Welcome to our family and we look forward to helping you in the future.

Dear Dmitriy!

First and foremost, thank you for choosing Public Plumbing for your plumbing needs! We appreciate your business and are greatful for your honest feedback. We are very dedicated to the work and service we provide and are happy to hear that our clients value our morales as well. Welcome to our family and thank you for choosing Public Plumbing!

Dear Dan!

Thank you very much for taking the time and sharing your feedback with us. Your opinion is very important to us an we use it to improve on our services everyday! We are very glad that our technician helped you resolve your plumbing issue. We want to welcome you to our growing family and please keep us in mind if you ever need our assistance again!

Dear Monica,

Thank you for taking the time and providing your feedback in regards to the service provided to you in January of 2012. I am very disappointed in your review and would appreciate if you took a moment and read the below response.

After analyzing your feedback, looking over our records and speaking with our technician who came out to see you on Monday, we believe that your feedback is misleading and not reliable. Initially, when Borys(who is no longer with the company) came out to see you in regards to your waterproofing issue you were provided with honest, professional and reliable opinion with two options to tackle the problem. Our staff are trained to provide honest opinions with options for the clients to choose from. The two options provided to you were: (I) waterproof the whole basement (our advise) or (ii) waterproof the area damaged. You decided to go with the second option and waterproof only the area damaged which was approximately 17 feet.

Two weeks ago you called our office and an appointment was set up for a technician to come out to asses the problem again. Our technician came out and as it turned out the mold and leak have occurred in a different area than where the original work was completed. You were advised during the initial visit in January that this could happen if you do not waterproof your whole basement. When we started the initial work, we agreed on and you confirmed with your signature only 17 feet of waterproofing. Because we value our clients and take care of their needs, instead of completing the 17 feet, our team went above and beyond and waterproofed 20 feet at no extra cost to you. During the phone conversation our technician communicated to you that if there is an error on our part, we will fix the problem at no cost to you. Again, as the technician showed you, the problem is in a different area than initially worked on, thus we provided you with a discounted price because you are a returning client and we value your business. As for the "sump pump", whenever you complete a waterproofing job, you must insert a sump pump in order for the water that gets accumulated to be drained out in order not to pose problems in the future.
And lastly, as a proud Canadian plumbing company, we at Public Plumbing promote and respect diversity of an individual within the workplace. We encourage multiculturalism and provide each of our employees with equal opportunities within a workplace. Your comment in respect to the lack of English of some our our crew members is very unprofessional and embarrassing as a Canadian. Our staff are all hardworking, professional and respectful and it is under no circumstances fair of you to belittle any individual in such manner.
We are sorry you were not happy with the resolution provided by our technician. We have and had your best interest in mind from the initial meeting in January. Our offer still stands and we would appreciate your business once again if you choose to continue the relationship with us.

Once again thank you for stating your concerns and I hope that this reply clears up a lot of confusion and misleading information.

Sincerely,

Rose Clark
Customer service co-ordination.

Dear Paul!

Thank you for taking the time and providing your opinion on Homestars! We understand that today, time is very important, and we would like you to know that we appreciate your feedback. Our company strives to be the number one in customer service and quality work. We train all of our technicians to provide exceptional customer service, provide top quality work and always leave the working are as clean as possible. Most importantly, during our meetings we encourage our team to go above and beyond with every customer interaction! Your feedback proves to us that we are doing it right!!! Welcome to our family and thank you for choosing Public Plumbing!

Dear Trish!

We are very greatful for your feedback! We know that all clients want to receive the best service in the industry and are willing to go above and beyond to make each and every client happy and with pleasant memories. We know the headaches minor renovations can cause, therefore we are always willing to help in no time and always at a reasonable price. We are here to make all plumbing problems disappear! Thank you for your honest feedback and hope you are enjoying your new sink!