Brilho Luxury Cleaning & Services Inc.

Renovation Cleaning
Toronto ON M5R 1K9
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HomeStars
Renovation Cleaning
Brilho Luxury Cleaning & Services Inc.
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87%

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Reviews by rating (past 12 months)

Reviews for Brilho Luxury Cleaning & Services Inc.

Average customer rating:
9.4 10 (33 reviews)

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Bill from Greater Toronto Area
Bill from Greater Toronto Area
4 reviews Norwalk, CT
10/10

Cleaning

Luciano is incredible and his team of professional cleaners were efficient, honest and.... well left my house spotless after a huge renovation. I've got nothing but great things to say about Brilho, and their attention to detail was reassuring.

Approximate cost of services:
$500.00
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Company Response

Thank you Bill. Thank you for making our job easy by being so hospital and easygoing.

Brian Yonge-Eglinton
Brian Yonge-Eglinton
24 reviews Toronto, ON
1/10

Also disappointed

We have used this firm several times.
We also had a poor situation with this company. Several cancellations and prices that were over the number hours actually cleaned.
Cleaning ladies are very good.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Downtown condo owner
Downtown condo owner
32 reviews Toronto, ON
3/10

Move in clean

The owner arrived at our EMPTY two bedroom condo for a move in clean. He texted a quote of 5-6 hrs for two people (so 10-12 hrs) and asked if we wanted windows done also. I agreed. I then got a bill for 16 hours, or almost $700!! For an empty condo which had already been surfaced cleaned. There is no way the windows took an extra 4-6 hrs especially because they weren't fully cleaned (presumably they stopped at the height that they couldn't reach) and other . I emailed them about my disbelief and got no reply. I emailed again and a response in which he fabricated about what happened, in terms of timeframe and excused me of misunderstanding. I have the text and email proof, however, and he also said that he "assumed" I wanted it fully cleaned. I've attached a photo, does this look like a fully cleaned condo?

Approximate cost of services:
$700.00
2 of 2 people found this review helpful.
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Company Response

Dear Ms. Smith,
Thank you very much for your feedback and for the opportunity to clarify any miscommunication that may have happened during the process of you contacting BRILHO to perform a cleaning at your apartment.
BRILHO has been in business for nearly 8 years. We rarely receive complaints from clients and have enjoyed positive feedback from most of our clients.
During our first phone conversation, we agreed to schedule two people for 4-5 hours each and that once we arrived into the unit we would adjust the number of hours ; either more or less.
On June 6, 2012 at 9:30am, we did call Ms. Smith to let her know that the cleaning would take longer than the 4-5 hours agreed. We were unable to get in touch with Ms. Smith, hence we sent her a text message.
Ms. Smith did email us the next day complaining about the invoice. Since this is a busy time of the year for our business, my assistant thought that I had replied to her email and I thought that my assistant had done the same. We take full responsibility for the delay in replying to Ms. Smith’s email and we have apologized for that. We learned our lesson, communication is the key.
Our goal at Brilho is to provide excellent customer service as well as to provide convenience and stress free service to all our clients.
On the other hand, our employees are not perfect and they do miss things here and there, this is why we have a post assessment and we request a feedback from our clients.
We have offered to return and fix what Ms. Smith is not happy with.
Our associates were there working and in accordance to the labour laws, they must be paid.
It is in our best interest to enjoy client’s satisfaction; therefore, our offer to return and clean what was missed is still available.
I look forward hearing from you.

Luciano Motta
President
BRILHO Luxury Cleaning & Services Inc.

E in North York
E in North York
7 reviews North York, ON
9/10

House Cleaning

Used Brilho to clean my house and very happy with the quality of the work. Have tried other cleaning companies and some of the workers just do a very superficial job and are not very thorough. The cleaner that was sent by Brilho was pleasant and took pride in her work.

Approximate cost of services:
$0.00
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Christina in Toronto
Christina in Toronto
1 review Toronto, ON
10/10

Post-reno cleaning

After a home renovation in a fully furnished house, I never thought I'd get rid of all the dust that found it's way into everything. I needed a cleaning service ASAP as a baby was to be born within the next couple of weeks and Luciano delivered! It was a pleasure to speak and deal with Luciano and his staff, they have excellent customer service and performed as well as promised. I was extremely relieved to have my home so nice and clean when they left. I will definitely be using them again after the next home reno project.

Approximate cost of services:
$450.00
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Downtown condo owner
Downtown condo owner
32 reviews Toronto, ON
10/10

Move in clean

This company is excellent! Cleaning was thorough, reasonably priced and owner is professional, friendly and accommodating. You have the option to use their supplies or your own. I'd have no reservations about recommending this company to anyone.

Approximate cost of services:
$300.00
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Jaime in Toronto
Jaime in Toronto
1 review Toronto, ON
10/10

Post Renovation Cleaning

Brilho just cleaned my home after an extensive renovation. They were wonderful to deal with. The were flexible and worked to accommodate my budget, were timely and delivered on every detail of what they quoted. Their attention to detail is extraordinary and Luciano is great to work with. I appreciated that they followed up on their service the following day and made sure we were happy and satisfied. I researched many companies and got multiple quotes and I am so happy that i went with Brilho!

Approximate cost of services:
$1,000.00
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MagdaMo in Summerhill
MagdaMo in Summerhill
1 review Toronto, ON
10/10

Cleaning of homes and garage

Luciano and his company Brihlo are a top rated service provider.I have called on them many times in the past and have recommended their services to clients and friends.They were not disappointed.Brihlo delivers.
I will continue to call their help when I have my cleaning needs.

Approximate cost of services:
$400.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brilho Luxury Cleaning & Services Inc.

Brilho is Toronto's cleaning services specialist, focusing on luxury home and office cleaning, and offering the ultimate customer service experience. Guaranteed. We provide full-service premium housekeeping and office cleaning in Toronto’s most exclusive neighbourhoods. We clean homes, apartments, condos and offices, providing the superior service you deserve. Our competitive pricing, ...
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