- Approximate cost of services:
- $500.00
- Company Response
Thank you Bill. Thank you for making our job easy by being so hospital and easygoing.
Thank you Bill. Thank you for making our job easy by being so hospital and easygoing.
This review has been removed by the author.
Dear Ms. Smith,
Thank you very much for your feedback and for the opportunity to clarify any miscommunication that may have happened during the process of you contacting BRILHO to perform a cleaning at your apartment.
BRILHO has been in business for nearly 8 years. We rarely receive complaints from clients and have enjoyed positive feedback from most of our clients.
During our first phone conversation, we agreed to schedule two people for 4-5 hours each and that once we arrived into the unit we would adjust the number of hours ; either more or less.
On June 6, 2012 at 9:30am, we did call Ms. Smith to let her know that the cleaning would take longer than the 4-5 hours agreed. We were unable to get in touch with Ms. Smith, hence we sent her a text message.
Ms. Smith did email us the next day complaining about the invoice. Since this is a busy time of the year for our business, my assistant thought that I had replied to her email and I thought that my assistant had done the same. We take full responsibility for the delay in replying to Ms. Smith’s email and we have apologized for that. We learned our lesson, communication is the key.
Our goal at Brilho is to provide excellent customer service as well as to provide convenience and stress free service to all our clients.
On the other hand, our employees are not perfect and they do miss things here and there, this is why we have a post assessment and we request a feedback from our clients.
We have offered to return and fix what Ms. Smith is not happy with.
Our associates were there working and in accordance to the labour laws, they must be paid.
It is in our best interest to enjoy client’s satisfaction; therefore, our offer to return and clean what was missed is still available.
I look forward hearing from you.
Luciano Motta
President
BRILHO Luxury Cleaning & Services Inc.
This entry did not meet HomeStars review criteria.