Foam Comfort Inc.

The cellulose insulation increased the R rating from 8 to 50 plus. The work crew arrived on time, lay down protective floor and stair matting, and then pumped the cellulose insulation into the attic. This was Followed by post installation clean up. While the square footage seemed about 50 square feet above other estimates I had received(800 vs 850 sq ft), this did not effect the cost as 800 falls within the same cost band as 850 sq feet. The subsequent energy audit confirmed the R rating had increased above 50. I am pleased with the work carried out via this company and the use of a natural insulation product. I recommend Foam Comfort Inc.

I have used Foam Comfort on 3 occasions in my house. The first time they did the main floor of my home - formerly plaster and lathe, I required a 1.5 inch skim coat to get an air seal and minimal R-value. Scheduling was no hassle, and the workers showed up on time. They only billed me after I called and expressed approval. I did not know at the time, but I also could have asked them to come back and clean up the scarfing a bit more which would have made drywall installation much easier. In later projects I expressed this concern, and the offer was extended.

2nd occasion was to do a flat roof and skim coat on half of my upstairs; again, very prompt and reliable. The scarfing job here was also very good - no problems with drywall installation.

3rd occasion was a large cathedral ceiling. We had some disagreements on the measurements (and therefore the quote). They spent a great deal of time with me discussing their dimensions and even came back to re-measure. While we never fully agreed, they made a final offer which I accepted. Frankly, it's completely their business to quote me whatever they want, whether I agree with their assessment of the level of effort or not; so, I appreciated that they took the time to explain their side of the story. They also missed a spot, but immediately sent out a truck to remedy the situation.

There was a chance to do another much smaller project, but I think they must have a minimum charge, as it worked out to be completely incomparable, financially, to the batting alternative. Again, charging a minimum is totally their right, but given the history, I had hoped for a deal.

In summary: I find Foam Comfort to be very reliable and professional and the results have been great. Don't be afraid to call back and express concerns about the job, because they will respond appropriately. Foam is a good solution in situations where you don't have much stud space, but it is not cheap so budget properly; and, if possible, do bulk rather than piecemeal.

I won't bore you with the poor customer service and communication issues. eMail me if you want those gory details.

Foam Comfort blows in insulation into the attic and bills based on square footage of the attic. Both my final invoice and that of a neighbour who put us on to Foam Comfort were inflated and I surmise, many others too. Their calculation of square footage of the attic was larger than that of the outside dimensions of the houses! The invoice was inflated by 25%!

Jen the Owner/Manager would not let me discuss the measurements nor the other issue they failed us on, with the Installation Foreman. She also had the audacity to suggest that if he came back to remeasure and his calculations accurate we would incur a service charge/penalty. That after I told her that his measurements were far larger than the OUTSIDE brick measurements! Classic rip-off artists - assuming homeowners don't check up on the supplier's work.

April 28: CONSUMER'S RESPONSE TO COMPANY RESPONSE BELOW:

I measured the INSIDE of my attic and the calculation was 25% less than what they attempted to bill me. Her comment about overhang of soffits while correct that that measurement is greater than outside wall dimensions does/did not add up to what they tried to bill me.

Jennifer wrote: "Because we insulate properly, and this area is a leaky part of the house, we ensure that the soffits are venting properly but are still insulated" - THIS is an issue that made my blood boil after I learned they covered over the soffit vents! I indicated to Jennifer that I wanted to speak with the installer about installing baffles over the vented parts of the soffit, as I might do it myself depending on what baffles the installer uses/has access to - a CRITICAL component to the job to reduce the chance of ice dams in winter. He didn't call me and just COVERED the soffit vents!!So there is NO venting coming from the soffits and I will now have to go up, push back the insulation and install baffles myself. So for her to declare that "we ensure that the soffits are venting properly but are still insulated" is, in my case, COMPLETELY false.

Even if she responds now that she BELIEVED that I would install the baffles on my own, why would they COVER the soffit vents and claim the soffits are venting properly!!! Answer that one Foam Comfort!

Again, I am happy to communicate with anyone directly who wants to discuss their potential insulation project but HIGHLY recommend you avoid Foam Comfort Inc and their dishonest business practices.

After the initial inspection of our total renovation we decided to use Foam Comfort. The result was exceptional. The foam was installed in areas for example between each header joist in the basement, and second floor. The house has 2 large dormers with no attic space, the foam was also placed between the joists which resulted in a higher R value. The installation was fast with minimal cleanup and does not require a vapour barrier before drywall is installed.

Office error in rescheduling job work resulted in being charged for the job in full prior to scheduled start date.
Very unprofessional and lame excuses given. Workers did a good job.

After an initial inspection and estimate, we were informed that removal of debris was included in the process, if not the price, and that it might be an extra $100 or so. They were 20 minutes from the end of the project, and we were informed that the labourer they had working was unable to finish because of debris. even HE said he would do it. but they made us call unskilled labourers who showed up drunk and unable to do it, so what were we supposed to do? we could not get the debris out, so had to go back to them, and they charged us over $250.00 to do something they should have done in the first place as it is part of their installation, and they have people comfortable crawling into tight spaces. basically a terribly run business, and they bend you over a barrel before they charge you up the yin yang for work that should be included.
go elsewhere.

I should have known that availability at short notice wasn't necessarily a good sign.

My house was used as a lesson for new installers, and it showed. Very patchy installation & expectations around coverage of product was not accurate to the finished product.
Safety for household inhabitants was not explained, nor verified that everyone was out of the house before installation of toxic chemicals started.
Very rushed to get started, absolutely no professional curtsy around times of install, or notifications.

I was surprised and disappointed that such a polluting truck was outside churning out noxious fumes during the install.

I had spray foam insulation installed in the upper most ceilings (peaked and flat roof) of my Leslieville semi. Overall, I was extremely pleased with the informative, polite, and prompt service from Foam Comfort. They fit me into their schedule and answered all my questions. The work was done on time and as scheduled.

Because I'm a new owner, I can't say what difference the spray foam has made to my heating bills, but the work done by Foam Comfort was well executed. Aside from some foam bits left on the walls around the ceiling - they worked very clean.

We were building a high efficiency home and had used ICF for all the walls right up to the loft area. As a portion of the roof, it had to be built in a more traditional stick-frame manner, but we wanted to make sure the walls had a high insulation rating both because this was the highest point in the house (where heat would collect) and to make sure it was just as comfortable as our R50 ICF walls.

Foam Comfort were really great to work with and came back on short notice to add insulation to one extra wall that we had to skip on their first visit (long story). Really nice staff and they did a great job.