New Century Maids

Hired for move out cleaning. The 2 ladies that came did an amazing job!!! Would hire them again for sure. Very professional and courteous staff.
Worth the price
House was sparkling

NCM's service has been really great these last few years. I return to my condo every two weeks and find it spic and span. Certainly a better job than I ever do.

First time services but we are scheduling regular services. Fabulous service, communications, and friendly cleaning and office employees. Job well done all around! Looking forward to working further with this crew.

Very satisfied with New Century Maids’ service. They did a great job at cleaning our condo before we moved in and we had our first regular cleaning service yesterday. Great attention to detail and very nice to walk into a spotless home!

They have done a fantastic cleaning for my new home. The maids were quick and experienced, I am really satisfied with the service. Definitely will use them again for future cleaning.

Team did an excellent job. They were thorough, friendly and reviewed their work with me once complete. Will be using them again. They actually completed the work faster than expected so they adjusted the cost and were very honest about it. Thank you

We have a great team of ladies who show up on time ready to go and they always have a smile!

This is one value that we have brought to our home that we have not regretted

I debated whether to write this review since Cathi and Jacqueline were so friendly and organized, but I didn't want anyone else to experience what I did.

When I first contacted them, I was very impressed with Jacqueline and Isabelle. They were both so friendly and patient to work with, and their thorough questions made me realize that they really knew what they were doing. They were also very organized.

However, I was rather disappointed with the actual cleaning work. At first I thought it was just because I was stressed with my renovations not being complete.

1) First of all, she said she didn’t have a shop-vac. I was surprised since when I first got a quote from NMC, they mentioned that a post-renovation clean is $5 more per hour, because they need to come with a shop-vac. I offered her the use of mine and she said she didn’t know how to use it. I thought I had misunderstood Jacqueline, but upon reviewing the NMC website, that is the case. I've addressed this with NMC, and they acknowledge that she should have had one, but they won't acknowledge that I paid $5 more per hour for something I did not receive.

2) The cleaners also did not even enter the bedroom closets. Perhaps I should have been more clear when I told her to clean the rooms, but given NMC's website says they clean "all surfaces", I thought it would have been done.

3) I admit that I should have checked more thoroughly when I did a final walk through with her, but she did not dust the bedrooms at all. The radiators were COVERED in drywall dust, as was the floor underneath it. I also noticed the cable (see attached photo) was not dusted either. She basically just mopped the floor of my bedrooms. (So 6 hours to mop 3 small bedrooms and 2 small bathrooms).

4) Bathroom floor stain - there was a large stain on the floor that I had been hoping she would remove. When I saw it was still there, she mentioned she had not been able to get it off, and that I needed Goo Gone. I believed her, until I was able to scrub it all off within 5 minutes. Most of it was dirt. (See attached photo of the stain before I got it off).

So I’m sure you can understand how disappointed I am. I paid good money so that I wouldn’t have to clean the house myself before moving in, and I assumed it would be done well.

Instead, I had to spend an afternoon dusting and vacuuming.

I told NMC, and their first response was that they only offer free re-dos within 24 hours, but I was outside that window (she cleaned on Wednesday, I came back Friday and discovered it). They later offered it as an exception, but at that point, I had already cleaned everything myself.

Renovations and moving are stressful enough as it is. So if you're looking for a post-renovation cleaner, I wouldn't recommend them, because you won't be getting your money's worth and you'll have to clean again yourself.

I thought NMC would be really great, and I don't want anyone else to go through this.

Fantastic cleaning service. The crew is experienced and fast. They are also accommodating. Overall they do an excellent job. Would recommend this company to anyone in need of cleaning services.

I have been using New Century Maids for almost 3 years now. They are thorough and always do a great job. Also very polite and respectful.
I highly recommend them.