Ccs Duct Cleaning

Duct Cleaning
Cambridge ON N1R 5W8
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Duct Cleaning
Ccs Duct Cleaning
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13%

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Reviews by rating (past 12 months)

Reviews for Ccs Duct Cleaning

Average customer rating:
7.3 10 (20 reviews)

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Sara Howarth in Brantford
Sara Howarth in Brantford
1 review BRANTFORD, ON
10/10

Duct Cleaning

CCS arrived at our home on time, they explained to me what they would be doing, they took the time to clean each vent/cold air return individually. Staff was friendly and knowledgable. They did a remarkable job! We are so pleased to be breathing clean air. I would definitely have them back again in the future. Thank you!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you

Brett in Brantford
Brett in Brantford
1 review BRANTFORD, ON
10/10

Duct Cleaning

A family business with attention to detail and satisfaction. I was totally pleased with the service provided by the individuals whom worked at our house. They were punctual, polite and did an excellent job without any issues or concerns. I would not hesitate to recommend them to anyone. My sister in law in Woodstock wanted to utilize them, but, unfortunately that area is not in CCS's jurisdiction.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thank you Brett

We we look forward to working with you in the years to come!! We value you as a customerand hope you and your family have a great year.

Kitty Runstedler in Kitchener
Kitty Runstedler in Kitchener
3 reviews Kitchener, ON
10/10

Duct Cleaning and Sanitizing

I purchased this through Wag jag in March and called on a Saturday to book the appointment. I got the answer machine and decided to call back after lunch and my call was answered.

They arrived today at the scheduled appointment time and did an excellent job.

I can understand the frustrations from others writing recent reviews about not being able to reach the company and a missed appointment on a work day. I was told there was a loss of a sister, who was the person answering calls and booking appointments. I can only imagine the loss this family is feeling at this time on a personal and business level. I hope others reading this will show some compassion and patience for this family during their time of grieving. I am happy to patronage a small family run business and hope others will continue to support this company.

Thanks for the clean air ducts.

Approximate cost of services:
$179.00
1 of 1 people found this review helpful.
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Company Response

Thank you.

We are always her for our customers!! just been a hard month and now we are up and running and look forward to 2012.

Jason MacKenzie in Burlington
Jason MacKenzie in Burlington
1 review BURLINGTON, ON
0/10

wagjag duct cleaning

We got a wagjag...and have tried to contact CCS about 6-7 times now through both of their phone #'s and email....still no response. in reading through these reviews...I see there was a death in the family, however I still dont think this justifies calls and emails being unanswered or returned. More communication with the customer is definitely needed!!

Approximate cost of services:
$179.00
2 of 3 people found this review helpful.
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Company Response

Again we are very sorry about this. We are a family owned and operated business, you are right and that's why we gave you a full refund.

Thank you and again sorry.

CCS Duct Cleaning

sabrina in Hamilton
sabrina in Hamilton
1 review HAMILTON, ON
1/10

cleaning

I also had an appointment no show recently but was not told of a death, just that someone was supposed to call. I think this must be a small company because i have never had anyone answer the phone when i call and always takes a few days for a call back. not sure if this is bc it was a wag jag..still hoping for smoeone to call back really want this cleaning done before my new baby arrives...will update with actual service report if/when this happens!

Approximate cost of services:
$0.00
3 of 4 people found this review helpful.
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Company Response

I shouldn't even have to come on here to respond to this! Sorry but we had a death in the family, I'm not sure how other people deal with their family deaths or close friends but this is prob the most un greatful reviews we have had in 26 years!! And yes it is a small business with only 4 trucks but its family owned and operated and we have shut down for a week or so. We have lost a member of our family and shouldn't have to debate it on here! If you must know it was our sister that answers the calls and books.

I feel as if we come out to do your home it will be just a confict, please ask for a refund!!

To all of our other great customers please be patient we will be up and runing next monday! Furneral is this friday.

Thank you for all your business and care about all our customers.

Owner of Ccs Duct cleaning

RF in Kitchener
RF in Kitchener
1 review KITCHENER, ON
0/10

Duct Cleaning Disappointment

CCS never showed up to the appointment that they arranged with me, which was on a workday BTW. Several attempts to contact CCS and its owner went unanswered and completely ignored. 5 days after the missed appointment, and no contact from the company after several attempts, I had to call WagJag.com to cancel my purchase. CCS Duct Cleanings inability to perform the service, and total lack of communication in a professional manner, left me completely and utterly disappointed. I will not be using CCS Duct Cleaning, nor will I recommend them to anyone else in the future.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Better communication to their customers. Arrive to scheduled appointments Complete the work
Any advice to offer fellow homeowners facing a similar project?
Do not use CCS Duct Cleaning for your duct cleaning needs.
3 of 3 people found this review helpful.
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Company Response

Sorry Sir.

There was a death in the family and this is a family owned business. I am very sorry that the office staff did not return your call in a timely manor.If you still want the service we will complete your home free of charge for you and your family.

Please understand

Thank you
Owner of CCS Duct Cleaning

Dave Thielking in Cambridge
Dave Thielking in Cambridge
1 review Cambridge, ON
10/10

Duct Cleaning

Just finished having my ducts serviced by CCS Duct Cleaning service. Professional equipment and staff. All ductwork inspected and cleaned with minimum inconvenience. All process and equipment explained so I knew exactly what was being done and why. Very reasonable/fair price for services performed with no surprises or additional fees/charges!

Approximate cost of services:
$180.00
What could this company do to improve their services?
Have a contact number if running late.
Any advice to offer fellow homeowners facing a similar project?
Compare prices and make sure there are no hidden "charges" or surprises. (There were none with CCS.)
1 of 2 people found this review helpful.
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Company Response

Thank you for the business Dave, CCS wishes your family a Merry Christmas and a very healthy and happy New Year.

Mandy Moore in Burlington
Mandy Moore in Burlington
1 review Hamilton, ON
0/10

Duct cleaning

Horrible customer service. Owner hung up on me and gave me a lecture. I understand the customer isn't always right but I don't need to be yelled at over the phone !! I would not at all recommend dealing with these guys!

Approximate cost of services:
$200.00
5 of 6 people found this review helpful.
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Company Response

Hello folks! Sorry for this bad review ! We entered the home and had to refuse the job!

Monika Carreiro_Haist in Kitchener
Monika Carreiro_Haist in Kitchener
5 reviews KITCHENER, ON
10/10

Duct Cleaning

Phoned because we save one of their coupons in a pharmacy, the coupon was expired but when I phoned they said they would honor this $25.00 coupon. Wow, that was great. When the arrived, he was early but asked if it was okay to start now or he could wait.

He was quick, courteous,an animal person, and answered any of our questions quickly.

We were well pleased with the service and would recommend CCS duct
Cleaning to everyone!!!!

Thank you for a job well done!

Monika

Approximate cost of services:
$268.80
1 of 2 people found this review helpful.
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Company Response

Thank you Monica. We are pleased that we greatly improved your indoor air quality and look forward to doing the same in the future for your home and friends/family.

Owner: Christopher Bennett

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ccs Duct Cleaning

We provide duct cleaning, dryer vent cleaning, sanitizing, furnace cleaning, HVAC, commercial / residential . We have been in business for 26 years and still going. Family owned and operated.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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