Tip Top Trough

Like other reviewers, I called multiple companies to quote on a fix for my eaves troughs that were pulling away from the soffits and spilling water onto the ground below. One company promised to call back to arrange a time for a visit, and others never called back. Only Pierce followed through.

There were some communication difficulties due to technology issues, but when Pierce did show up, he was thorough, explained the options of repair and replace, and never did a hard sell on replacing everything instead of a quick repair.

He had a cancellation and job was done sooner than expected. The work looks very well done (it's 2 storeys up!), and after several rains, the water is no longer spilling over the edges onto the ground.

I fully intend to call TTT again for downspout disconnection and when replacing is necessary.

As of November, 2011,East York residents were required to disconnect their downspouts . I called 4 companies listed on your website and, although Tip Top was not the cheapest, I feel I got what I paid for. Pierce was very professional and I felt very comfortable talking with him and felt that I would get the service quoted on the estimate , and I was not disappointed. I would have no trouble recommending them.

For some unknown reason, our downspout was routed to drain directly against our home's foundation: causing leaking in the basement. We got several reviews, but Tip Top Trough offered the most sensible solution at the most reasonable price. They were clear about the work that they were going to do, and worked hard to make the work neat. We're very happy with the service and have recommended them to friends.

Fast, professional and polite. They cleaned it all out and left no mess. I have already recommended TIP TOP to a friend who used them to install all his new troughs. Very easy recommendation. Thanks for the good work!

We were originally happy with their work upon completion of the job. After a year, however, it became clear that their approach to drainage and their additional recommendations (e.g. leaf guards) added to our water and ice problems. All of the things their work was supposed to solve were actually made worse by their interventions. Other trough companies have agreed. Tip Top are good guys but they did a bad job for us. Hopefully just a one-off.

I called the two eavestrough companies rated 1 and 2 on the Homestars website and left messages about needing my eavestroughs replaced numerous times - neither ever bothered to call me back. I called Top Top Trough and Pierce called me back promptly and came around to provide an estimate within a few days - exactly as he promised. He gave me the good news that he could repair, rather than replace my eavestroughs - and the repairs were done within about a week. I didn't need to be home for any of it. He was a pleasure to deal with and I would not hesitate to call him again or recommend him to someone else.

I chose Tip Top from the high ratings it had on Home Stars and - once again - this service proved its merit, as did Pierce and the team at Tip Top.
They delivered, exactly as promised. Pierce was great to deal with on the phone and he and his team (who actually did the job) turned up as expected and did everything the way they said they would.
It was a really first class effort, and experience. I highly recommend this company, through homestars and will also be recommending them to colleagues and friends.
If you (like me) are procratinating about who to call and whether or not to get the job done... take my advice, just pick up the phone and call Pierce, you won't be disappointed!

We had disconnected our downspouts on our typical East York bungalow and needed to redo the downspout locations.

As the eavestroughs were aging and the 'nail-in' variety we decided to get them redone.

Pierce dropped by the house to assess the job without us having to be there and even left us a notice to let us know that he had been and was preparing the quote - a touch which surprised us as proper communication doesn't happen often. His quote came through a few days later and was fair for the job.

Pierce mentioned that their schedule was pretty busy and we would have to wait about a month until they were able to get to us, but then managed to fit us in on the weekend two weeks later.

He said his team would be at our house between 8-10am in the morning and there they were at 8am (apparently traffic was light). Nice to deal with contractors that realize scheduling and timing is as important to the customer as it is to themselves.

The manager of the team, Marsad (sp?) was very friendly and patient. He reviewed the full scope of the job before starting and made sure that we were comfortable with what they were installing.

The whole job was complete and cleaned up after 2 hours. Marsad let us know that they were done and made sure that we reviewed and were happy with everything before he left.

Overall, a very satisfying experience and I have no hesitation in recommending these guys.

Tip Top Trough removed our existing eaves troughs and installed new ones. Their estimate was fair and thoroughly described the work to be done. Pierce was very flexible with his schedule as we had to postpone our roof repairs because of weather. Once we set a date, the work was done quickly and cleanly. I wasn't home when the work was done and other than the new troughs, there was no evidence that anyone had been there -- no mess or debris in the yard. I am very happy to recommend this company.