Drain Com

The kitchen drain was blocked. I contacted the company on Sunday and they responded right away to set up an appointment. I called them Monday morning to get a price quote and agreed to a 3pm appointment. Alex, the tech came over. He was very knowledgeable about how drains work and the impact of gravity on water flows. He quickly figured out the problem, used his snake effectively to clear the blockage. Alex was very pleasant to talk to and ask questions, which excellent customer service. Even though I was invoiced at the top end of the range of the cost quote, I had no problem in making the payment as it was a job well done.

I had a drain backup in my basement and had called another company also found here on Homestars who tried to rip me off, saying it would cost $2,000.
After kicking that guy out of my house, I called Draincom and they were able to have Toni over within the hour. He inspected the problem carefully, explained the situation and offered a much more cost effective and comprehensive solution. He did not push me into a decision, instead I was educated on the problem and was able to make up my own mind. The work was done quickly and there was no mess left behind. Tips on future maintenance were also given.
Overall it was a very positive experience and I would definitely recommend Toni and Draincom to anyone.

Valentyn was the 3rd plumber I have hired for the same problem. He suggested replacing the valve(which was nearly new) as others had been unsuccessful in making it work. I now have a functioning 2nd bathroom. He was very patient and pleasant and I will use him again for other projects. Thanks

City sewer line was blocked due to roots, causing waste water to back up in my basement. Toni helped me navigate through the diagnosis and dealings with the city (which were a lot more difficult than it should have been). He was extremely helpful in that he answered all my questions and took the time to thoroughly explain the cause and the solution. I have already recommended Toni and Draincom to my neighbours and wouldn't hesitate to use them again.

I had a blocked kitchen sink and was able to get same day service. Borys was extremely professional and explained each step of what he needed to do and was quick to rectify the problem. I would definitely pass a recommendation to family and friends.

I had Val over from drain com to install a new shower kit, bath tub and change some copper drainage pipes to abs during my bathroom renovation. Great job by completed by Val! Could not be happier. Thanks again

We had to partially replace an old cast iron waste stack in our basement for insurance purposes. Valentyn and the DrainCom team were very professional all throughout the process. Valentyn even re-directed the kitchen waste to the new stack. Job was done in a timely manner, he patched up the old kitchen waste hole and left the area clean and clear. Would highly recommend DrainCom. I will use them for future plumbing work.

Alex knew the problem and was able to fix the leak. He was punctual and made sure everything was done well. Was friendly as well. Thanks a lot for the job!

Outstanding customer service from the time I made my first inquiry to the end of the project! The technician Valentyn was prompt and professional. Having been stood up by three other plumbers associated with different companies, I was impressed as well as relieved when the plumber showed up at my door, ready to work and right on-time! I highly recommend Drain Com and I will use them again!

Called to book and received friendly service. Very accommodating with my schedule and punctual. The service technician Alex is very friendly and professional. Job well done will recommend to anyone!