Centerline Stone Inc.

Centerline Stone Inc made our kitchen look exactly how we had wanted it to look like for years. Excellent workmanship,exact fitting and very courteous and knowledgable installers, could not be happier, will have further work completed by this company in the future. Thank you very much Centerline. Jamie & Julie Lawrie, Georgetown Ontario

We just thought our experience with Centerline Stone was worth sharing with other potential clients.

Installers arrived the 1st time without an edge on the countertop at all. In their own installers words "sharp enough to cut your cloths on it". Upon review, all paperwork provided to Centerline Stone noted the proper edge that we ordered.

Back they went to Toronto and rushed to put the finishing edge they were supposed to on it. Came back in two hours (Friday afternoon before the long weekend) Wow that was fast? Installed it on their second visit with visible scrape marks all around the edges from manually edging it in a rush I guess. Seams/joints were crooked, grinder/saw gouge into the edge at main kitchen entrance (maybe our back splash will hide it), strip behind the stove was glued in place twisted, wrong measurement to allow our brand new slide in stove to fit in, the bath faucet holes were off by 1/2 inch and the backsplash was crooked by over ¾ of an inch... Also gobs of visible silicon around the under mount sink and on counter tops.

On the third try they came back broke the seams apart chipped the joints (filled them with glue/silicone?) to properly cut opening for stove, still have the cut in the edge at main entrance (still hoping the back splash will hide it), cut a ½ inch notch around door jam to compensate for another missed measurement (now the countertop was too long in another section?), made a tap hole in the bathroom bigger to compensate for initial error and silicone everywhere... After removing the backsplash in the bathroom for proper placement, they did not properly glue or silicone the piece to the countertop as we could feel a gap and could slide paper under it. Obviously not sealed to prevent water from going underneath? Upon noting this, the other side was checked and it also was not sealed properly. This process should be pretty standard. We as homeowners are not professionals in this business and this is what we could find just visually. So what else is hidden and not done right and will be found at a later date, when we have water damage in unsuspected places.

Ok that’s enough! Three times and there out. We had to tear out the kitchen counter mess they left us with and contracted another company with a proven track record of quality product, installations and customer satisfaction.

Unfortunately Centerline was paid in full upon the first visit by our contractor. We wrote the owners a letter expressing our dissatisfaction and disappointment with out regard or reply... They have our money in hand, “who cares” I guess...

IMO and from our experience a “90 mile an hour” company with little focus on neither quality nor Customer satisfaction. Meanwhile we wait another 2 weeks for our quality installed counter top. Thanks guys?

We would like to take this opportunity to sincerely thank you for the exemplary professionalism of Centerline Stone Inc. The friendly and helpful manner of your staff allowed an easy exchange of ideas in selecting our granite and profile.

The layout and design of the granite to suit our kitchen countertop demonstrated to us your expertise in the industry. The quality of your granite is superb.

Your company’s commitment to excellence is demonstrated by your skillful template and installation services. The attached photos of our renovated kitchen highlight our new granite countertop.

We wish you continued success as specialists in the granite and marble industry.

Sincerely,

Carol and Rainer

Hi Gary and Wayne,

We just want to let you know that the counters look incredible!! We'll enjoy them for a long time (or at least until someone decides to plant their butt on the overhang).

Seriously, we really appreciate the fine efforts of yourself and the installer. As well as your patience with the many questions we had.

I am call Paul our cabinet guy as he was the one that referred you to us to let him know about the great work your company did.

In the event you need a reference, please do not hesitate to pass along our names.

Cheers

Sharon and Mark
Toronto.