Duct cleaning including furnace and AC coil
Hi Faye,
Thank you so much for leaving us a review. We really appreciated your business. Please feel free to contact us for any of your Duct Cleaning needs. Thanks
Duct Care
647-376-7678
Hi Rudy,
Thank you so much for your detailed review. It was pleasure doing business with you. Thank you.
Hi Farid, Thank you for taking the time out and leaving us the review. We really appreciated your business. Thanks, Duct Care
Hi, Philip, Thank you for taking the time out and leaving us the review. We really appreciated your business. Thanks, Duct Care
Duct, Furnace blower & AC Coil Cleaning
Hi Ach,
Thank you for taking the time out and leaving us the review. We really appreciated your business. Thanks, Duct Care
Hi Cnemeth, Thank you for taking your time out and leaving us such a detailed review. I would also like to thank you for giving Duct Care an opportunity to provide you our Duct Cleaning Service. We really appreciated your business. Thanks you,
Hey Nishit Patel, Thank you for taking the time out and leaving us a review. I am glad that you are happy with the quality of service that we have provided you. As for the charges as you already know that it was upfront as well as the $10 per extra vent charge so there was no surprise.
As the house size gets bigger vents count goes up and you need to pay accordingly. Thank you once again for giving Duct Care an opportunity to provide you our duct cleaning service. We really appreciate your business.
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Hey Ashana, I have been doing this for over 14 years now and I have come to this conclusion that regardless how good you explain the deal or how good you provide the service without cutting the corners, there are customers like you who will always come up with some sort of reasons just to get something extra or for free. Fortunately the number is very little.
Unfortunately at Duct Care I will not response to these kind of reviews with a common phrase from many companies "So sorry for your experience with us please contact us to resolve" which never does but it does look professional though. I should have stuck with this statement to get over it but I would only write it when I really mean it when a customer really has a genuine issue after all we are human that work at Duct Care no Angels so we could make mistake there could be quality of work issue etc I have always been there for those customers and will always be there to provide the best service and resolve any issues that they might have.
Thats being said lets talk some facts now;
1) "They never cleaned our return system bc we limited to 12 vents in our house". Really ? Should I really need to response to this. You choose your 12 supply vents out of 25 or 27 supply and return vents that you had and yet you are complaining that we did not do return system when you did not even do any single return vent and many other supply vents.
2) "Their $10/vent charge is blowing with air/spray something any homeowner can do" ? It suggest that you are really good at it then why would you need to hire a duct cleaning company?
3) “Last time our $90 groupon turned into a $350 job” What I am unable to understand is that you had a horrible experience with us in the past where $90 duct cleaning turned into $350 then why in this world you would hire us again to get ripped off one more time from us to prove what exactly? Oh I got it to give us a second chance so we could improve.
Fact of matter is that you wanted to rip us off by not paying for extra vents that you have. And by the way you were aware of $10 extra per vent charge after 12 vents which you already mentioned and you already paid in the past as well so why this now so you could get the whole 3000sq house for $100?
Deal clearly state that extra vent will cost extra. Whenever a customer call us to schedule an appointment we will always let them know about extra vent charge $10 per vent and one more time before we start the job at schedule time we confirm the extra vent charge again just to be on safe side so there is no confusion. So if you don’t want to pay for your extra vents please don’t expect us to clean them either.
I am sorry we did not rob a young family it is just that a young family tired to act smart which did not work.
Hi Sunny,
Thank you for taking time out to leave us a review. I have tried to reach you to explain but could not get hold of you. Just few facts to understand it better.
It could take more service time for the same size (sqft) houses depending on not limited to how many main lines, how many hook ups, how easy the access and how much build up is there.
For example a 2000sq house with 2 hook ups which already had previously ducts cleaned would take way less time for same size 2000sq house with 5 hook ups which never was done in 20 years and had renos done. So you can not just say that unless you spend 3 hours in a 2000sqft house its not cleaned right.
But of course there would be red flags and concerns if a company would be cutting corners by not cleaning each individual main lines (supply and return) not doing all the necessary hookups and access openings not cleaning the Joist lines, jumper boxes and j channel.
Rest assured that your duct cleaning was done properly and if there is any questions or concerns, please don't hesitate to contact us.
Thank you for taking your time out and leaving us the review. We really appreciated your business. Duct Care
