West Hill Landscaping

Interlocking Stone
Newtonville ON L0A 1J0
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Interlocking Stone
West Hill Landscaping
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Reviews for West Hill Landscaping

Average customer rating:
9 10 (28 reviews)

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drainage in Whitby
drainage in Whitby
1 review Whitby, ON
10/10

drainage problem

we have experienced some drainage problems in our backyard and we had 3 contractors quote the job. West Hill was middle quote and they did everything they quoted and explained work to be done as job progressed. They completed the job on schedule and budget. Weepers, drainage system, French drain, relaid interlock, sod. They kept a clean job site, Bill, Mike and Carl worked hard and long hours and were very personable. I would highly recommend their company

Approximate cost of services:
$8,000.00
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Company Response

I appreciate taking the time to enter a review; and thank for your business.

Roy Teeft in Port Hope
Roy Teeft in Port Hope
0 reviews Port Hope, ON
10/10

Backyard drainage problem and the relaying and cleaning of stones and installing a drain

Professional, knowledgeable, prompt, hard working, courteous, clean. These are all words to describe my experience with Westhill Landscaping. Bill, Mike and Carl. They did an excellent job and both my wife and I could not be any more happy. I would not hesitate to recommend this company to anyone that needs this type of work completed. They have a great work ethic and ensured the job was well done and we were satisfied.

Approximate cost of services:
$11,000.00
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Company Response

Thank you for your wonderful review, I appreciate great clients like you also became a good friend to me and was pleasure working on your hard landscape project.

jameshanna in Bowmanville
jameshanna in Bowmanville
1 review Bowmanville, ON
10/10

French Drain + Grading + Sod

I contacted Bill to sort out some drainage issues with the back yard of a home recently purchased. He came back with a very reasonable quote and was able to start work one week later. He did warn me that the work scope could change, and everything was dependent on the amount of clay below the top soil. Unfortunately for me, the clay beneath the lawn was too dense and the french drain was unable to drain at a sufficient rate for the amount of water entering the system. Bill was quick to update on the required changes and did his best to keep costs down while incorporating a sump pump system and additional drainage to correct for mistakes that the homebuilder made. I'm very happy with the final product: I've had zero issues with drainage, the grass and grading look excellent, and the overall finish on West-Hill's work was perfect.

Approximate cost of services:
$9,000.00
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Company Response

I appreciate taking the time to enter a review, it was pleasure and challenge working on your hard landscape project.

Private User
Private User
Private User reviews Courtice, ON
1/10

Drainage and Support Post Replacement

I was having drainage issues in my yard that needed fixing, and three support posts to be replaced.

The contract stated that they would install a French drain system and regrade the yard. That the posts would be removed and new ones put in place. Bill promised me I would never have another drainage issue again.

When the work was complete, everything looked good, I even wrote a review stating how happy I was with the results - until we started getting water runoff and rain. Within two months we had 7 floods into our house that completely ruined an entire floor of our house. This was not into the basement, into was into the floor directly adjacent to where they had done the work.

The flooding was caused entirely by, and verified by city engineers and by my insurance companies investigation, to be caused by the improper grading of my yard. It was made into a bowl that water could not flow out of, and slightly sloped towards my house instead of away from it. This caused all the water to flow towards my house where it flooded in through a door. 7 times this happened after they fixed my drainage.

Additionally, the posts that were to be removed were in fact just cut down and burried in the yard, a fact I found when the flooding removed all the topsoil.

After contacting Bill, he was very rude and told me I don't know how a drain works and he would come by. He never came by. After months of calling and emailing, they finally came by when I threatened to write reviews and post pictures. At that point they saw the problems, looked me in the eye, shook my hand and promised to fix the issues. They said they needed the ground to dry up and would be in contact, in the meantime they would drop off a pump to help remove the water.

They never did. No pump. No call. No email. No contact for over two months. We did the work ourselves, an additional $20,000 to fix our house and correct the shoddy work they did.

My wife wrote a review on Google and surprise surprise, they contacted us the next day. They said they would still like to come fix the issues, admitted their fault, admitted they did not complete the items in the contract, and admitted they were at fault in not contacting us. I told them we had already done the work ourselves and if they wished to help, they could refund us the items on the contract that they did not complete. They refused to do this, just took our money and did not complete the work as stated.

I do not recommend this company and if you do hire them, watch every second they are on your property.

Approximate cost of services:
$8,000.00
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Company Response

In respond to your review Mr. Lamont and Ms. Codding, and Ms. Codding’s father , when the job was completed, we call you on every major rain storm to follow up how the new drainage system was performing and your responds was “excellent” every time and also stated that it did not require the use of the sump pump at all.
We value our workmanship by following up with all our drainage customers on every major rain storm from April until before the ground freezes late in November.

We came twice in February and in April to view your concerns. On your ‘review’ you stated, “They took advantage of her good nature and didn't do what they were paid to do. Came back and said they would finish it properly, well they have disappeared again!”

Your project was completed on June 25, 2018, and you were very satisfied with the results and the follow up. You accused of us disappearing again. This spring was the wettest we had in sometime, which put us a month behind our schedule.

Your drainage issue was during the winter with the freezing rain and was not an issue during the spring/summer. We tried to schedule a return at the end of June or beginning of July. Our policy is, when we are committed with contract agreement, we honoured that agreement, and all parties can see the agreement.

As you know in February we had multiple days with freezing rain and you called us and complained that the drainage wasn’t absorbing the freezing rain, and I reply “that when the ground is frozen, no drainage system18 inches deeps will take the water away, because the ground is frozen and we are not responsible for any freezing rain”.

The drainage system was designed to handle even the overflow you are getting from your neighbours in the spring/summer.
We are not geared to handle service calls in the winter as our operations start from May 1st to November 31st.

We came to see you in April, and explained that we will come back as soon as the weather gets warmer and because your issue was only in the winter months and not urgent. We also promised that we will come and re-arrange a small section, of where the Reservoir French Well was installed and drain it towards your neighbour’s property, where there is a catch basin, of which were we not previously informed of.

The original grading was sloped towards your neighbours and we intended to increase the grade. As you may recall this spring was very wet and we had booked multiple projects in 2018 to start at the beginning of May, but could not proceeded because the weather condition.



Contract/ Project in detail we did June 25-2018 with photos:

 Remove existing weeping system installed by owner in the backyard.

 Remove grass and regarded where needed in the backyard.

 Dig a trench 30 ft long running the width of back yard 18 inches deep by 18inches wide
add 3 inches gravel to bottom of trench on top of filter cloth followed by install of weeping tile and
add 5 inches gravel on top of weeping followed by covering weeping with filter cloth.
Fill remainder of trench with soil.

 Dig a 9 feet trench from the rear door and grade trench for a slope to connect to the 30 ft weeping tile and use the same process as the previous 30 ft trench.

 Install a French Well with a water leaching reservoir at the end of the 30 feet weeping tile with sump pump to drain to front of house. (remove bush if necessary.)

 Remove and dispose 3 deck posts and install two 5x5 12 ft long pressure treated posts to support deck on each end of the deck.

 Remove and dispose small walls at the back of rear door. Re-level stones in front of rear door to slope away from the house.

 Install stack stone wall 5ft x 9ft x 5ft four layers high to replace old wall.(customer to choose the colour)

 Reseed area with Kentucky Blue seeds where is re-graded after the excavation was completed.

 West-Hill Landscaping is responsible to leave your place spotless clean when the project is completed.

 Estimate days for completion of the project 4 days or as weather permits.

 Estimate starting day June 4-2018 or as weather permitting.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Excavation for waterproofing to weeping tiles area of 26’ at back of house

Bill and his crew did an excellent job of waterproofing the house to the weeping tiles 26’ wide at the rear of the house. They worked 12-14 hour days to complete the job. We are extremely happy with the work they performed and would highly recommend them.

Approximate cost of services:
$10,000.00
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Company Response

Thank for taking the time and entering a review and it was a pleasure working with you.

Grant Courtice On. in Courtice
Grant Courtice On. in Courtice
1 review Courtice, ON
10/10

Yard Drainage

West Hill corrrected my yard drainage problem that I had paid another company to do, just wasted my money on them, West Hill corrected the other guys mistakes by doing the job right very happy with the results I can now walk in my yard without wearing hip wadders.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for your l review, I appreciate great clients like you and was pleasure working on your back yard drainage project.

in
in
6 reviews Oshawa, ON
10/10

DRAINAGE

We called West hill because we had a very bad flood. A another company put up a fence and cut out our drainage system. Bill came to look at our situation and, thank god, booked us in as soon as he could. These men worked so very very hard to help us and our situation. Very caring and helpful. I will always keep the number on file. I'm happy to know that there are still professional companies out there. Thank you!

Approximate cost of services:
$2,600.00
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Company Response

Thank you from all of us at Westhill landscaping we appreciate your business.

Marsh in Durham
Marsh in Durham
1 review Ajax, ON
10/10

Driveway, Walkway, & Natural Stone Steps

I'd like to highly recommend this company. Excellent worksman ship. Bill the owner saved my wife and I from choosing an ugly colour for our home. I very well respect his old school way of thinking and his very straight up mentality. How can I forget Mike, very easy to talk to, very nice person, knowledgable about his product and services. Him and his father work great together and get it done right the FIRST time.

Next season, I'll be calling you guys back to seal my driveway. Also the possibility of putting a retaining wall!

Approximate cost of services:
$25,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Anonymous from Toronto
Anonymous from Toronto
2 reviews Toronto, ON
10/10

Walkway and garden wall

We hired West Hill landscaping to rebuild an old walkway that was very uneven. Also we had West Hill build us an garden wall in the front yard. The job was completed to my satisfaction.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for your review from all of us at Westhill landscaping.

phil fraser in Bowmanville
phil fraser in Bowmanville
1 review Ajax, ON
10/10

interlock driveway and walkway

We used westhilllandscaping because it was a referral from our good friend.They built our interlock driveway and walkway on our new custom home in ajax.We were very pleased with the personal service and workmanship they provided.I would highly recommend them.
Phil Fraser

Approximate cost of services:
$15,000.00
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Company Response

Thank you for your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about West Hill Landscaping

“Your One Stop Solution Specialist”

West-Hill Landscaping has been proudly serving Scarborough, Durham, Clarington, Northumberland, Kawartha Region. We are a family-owned and operated business. We specialize in Landscaping & Interlocking and Design & Construction & Swimming Pool Demolitions,Interlocking Pavers Restoration on all levels. Due to our extensive experience, WestHill Landscaping can provide whatever outdoor services you desire. Our experienced design staff will bring your Landscaping dreams to life, all within a reasonable budget, and help develop your initial ideas into a finished masterpiece.

We are firmly committed to delighting our customers by exhibiting the highest degree of pride, honesty and integrity in all of the services that we provide. We are truly dedicated to providing solutions for our customer’s complete Landscaping & Interlocking and construction needs. Through teamwork and dedication, we will always uphold our commitment to quality and service, never sacrifice the integrity of our work, to always ensure complete customer satisfaction.

CATEGORIES
Interlocking Stone, Paving Contractors, and Waterproofing
SERVICES
Our services includes: Landscaping & Design, Interlocking Installation, Retaining wall installation, Retaining wall restoration, Interlocking restoration, Pavers restoration, Sodding Installation, Back yard drainage problems, Pool fill ins,Swimming Pool demolition, Commercial lawn maintenance, Landscaping contractor, Snow removal, Snow clearing, Snow plowing, Snow relocation, Salting services, Snow relocation, Commercial winter maintenance services.
BRANDS
Unilock Products
SPECIALITIES
Landscaping & Construction Services,Swimming Pools Demolition Services, Commercial Summer & Winter Property Maintenance,,
WEBSITE
https://www.westhilllandscaping.com
YEAR ESTABLISHED
1995
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cash,Certified Cheques
LICENSES
Unilock
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
1000.00
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 years
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