Shady Lane Expert Tree Care Inc

The Shady Lane team that cut and trimmed 4 trees for us was knowledgeable and cheerful. The job was very well-done and all debris was removed. They even proactively installed a cable to secure a co-dominant tree, to prevent any future splitting.

We have asked to have a Maple leaf tree and rolling sod in spring 2012 which was eventually planted(later than planned) in summer 2012. However, the tree was severely affected by gall (see http://en.wikipedia.org/wiki/Gall) and approximately one quarter of the rolling sod was either dead or severely damaged upon arrival.
When bringing up these issues by phone, I was informed it would not be the right season to take care of this (for the tree it would be spring) and for the rolling sod they would come and likely cover the dead areas with new seeds in the fall.
The winter has passed and in spring 2013 someone came and sprayed oil on the tree which was supposed to take care of the parasites. The rolling sod was still not adequately repaired or taken care of. Unfortunately, the agent appeared without giving us appropriate notice in advance. This was a common pattern where we experienced a very poor communication throughout.
When contacting the company, we were told the grass was 'fine' as it was - ignoring completely the damaged areas.
When the tree eventually developed leafs, the gall was back as in the previous year!
I have contacted the company several times since and never obtained a reply in the past two months. (Note: We were not just complaining, but asking for advice and would also have been willing to pay for extra services.)
In conclusion, our impression was that a) this company is responding relatively well to new orders & sales, b) however, follow-up request were poorly managed and ongoing issues never adequately resolved and c) communication was very poor. I don’t think I would recommend this company to anyone.

We had a horrible Manitoba Maple in our back yard that looked like a Medusa- branches sprouting everywhere. It was leaning on our shed and was close to our roof. We contacted Shady Lanes originally to get an estimate (they were recommended to us by a friend who works in landscaping and groundskeeping). The process of getting the estimate and organizing the permit to have the tree removed was very easy. They kept us informed of the progress of our application and once it had been approved, they called to schedule an appointment to have it removed. A five-person crew came one day to take it down, and then a two-person crew came on two other days to do the stumping. All crew members were punctual and professional. We are overjoyed to have this nuisance tree removed and would absolutely use Shady Lane again in the future.

We had Shady Lane come assess our oak and maple trees for pruning and fertilizing. The employee who came to do the quote was friendly, knowledgable, and clearly passionate about his work. The work was separated into 3 different visits and it seemed as though the work we had discussed with the person providing the quote was not throughly communicated with the actual team there to do the work. Fortunately I was able to present during the work so I could communicate with the team what needed to be done and in the end everything was done very well with no problems. However, I'm not sure if there would been any problems had I not been able to be present. Despite this, we're pleased enough to have them back the next time we need a trim.

I am in the Guild and had three old and large ash trees infected with Ash Borer. They were becoming dangerous. Shady Lane was prompt, fast and efficient. John was really knowledgeable and answered all of my questions. He knew everything about trees and the disease. They identified the ash borer problem, got rid of the three trees and ground the stumps down. They were also good at clean up afterwards and were careful with the trees close to my house. I also found their prices reasonable. They did a great job and i would recomend them to anyone who needed to get a tree removed! Thanks again Shady Lane!

They came to prune a tree on our property. During the consultation we were told they would trim the branches back by the hydro wires. The pruning that was done was fine but the workers said they would not prune the branches near the wires because they were not allowed. We called the company and were told they would come back later in the day with special equipment to do the pruning near the wires which would be safe. We said fine. They never back came and finished the job. We won't be using this company again.

Shady Lane Tree Care were early to work and late to leave. They did a great job on removing our trees and pruning. They were pleasant to speak with and happy to do a little extra to make the customer happy. Great service at a great price.

There is a large Maple that is rooted between the house beside us, 2 houses over and the back lane way. The tree is so big it hung over our neighbour's backyard and ours. We don't have the best relationship with our neighbour (as the saying goes, you can't choose your neighbours), but Shady Lane handled the job professionally and worked within our legal rights to provide us with a big improvement in the amount of sunlight we get in our backyard. They were even able to make adjustments to the quote and job on the fly to make sure we got the most amount of light possible without hurting the trees.

Shady Lane removed a tree in our back garden. They were friendly, knowledgable, and careful not to destroy any of the surrounding plants, even when they were grinding out the stump. I can't believe how fast they were, too.

Last fall our Spruce Tree was not as healthy as before, needles kept falling. We called Shady Lane and a Certified Arborist came and advised some kind of flies ate all new needles. He said fertilize treatment was required and insect control should be done in next spring. This year the flies did show up again so we called Shady Lane to follow up. More than 10 days, still no technician called back. I called many times to talk to the staff in the office and finally I told them I was uncertain if insect spray was permitted by law, I think the application should be cancelled. Unexpectedly, the technician showed up more than 1 week later and applied the spray to the Spruce and plants around the tree. He told me it was only "Soap", not harmful at all. The next day some of my plants show distress, leaves dried out and one evergreen turn brown. I called Shady Lane and left message. No one called back.
I don't think this is good customer service.